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3,120 Reviews of Subaru of Gwinnett - Service Center
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September 04, 2016
In and out quickly Made an appointment for a Saturday morning for routine service. They had me in and out in under an hour and that included them washing my vehicle. I w Made an appointment for a Saturday morning for routine service. They had me in and out in under an hour and that included them washing my vehicle. I was impressed and will return for future service. More
by Justducky
Employees Worked With
Don't recall
September 03, 2016
Love the Service Department at SOG! Finished a long walk with my pup this morning and got back to my car and noticed a pretty sizable piece of metal sticking out of my tire. I couldn't t Finished a long walk with my pup this morning and got back to my car and noticed a pretty sizable piece of metal sticking out of my tire. I couldn't tell if it was punctured or not but thought better safe than sorry so I took my Subaru to the closest Tire/Lube shop and had them look at the tire - my hope was they could plug it and send me on my way. The guy told me that it couldn't be plugged because of the location of the puncture and that I needed a new tire..he would try his best to get me one today but couldn't promise that it would be the same kind of tire. RED FLAG! I decided to listen to my intuition and took my car to Subaru of Gwinnett. Kyle was so nice and helpful (as always) and took my car right in to have it looked at. Twenty minutes later he comes back to tell me that the tire was totally fine, they removed the metal there was no damage to the tire at all. They checked my air pressure and then gave my car a complementary wash! Kyle rocks!! Thanks again SOG Service Dept! More
by LindseykMo
Employees Worked With
Kyle F.
September 01, 2016
Saved my Labor Day weekend!! My 2015 Forester was acting weird today while I was at lunch so I stopped by the dealer so they could ride with me and see what was happening even tho My 2015 Forester was acting weird today while I was at lunch so I stopped by the dealer so they could ride with me and see what was happening even though they told me they didn't have any master techs working today. Shawn immediately felt the problem and said they would get me a loaner. I told him I was going out of town (state, actually) and he said he would see if they would make an exception to their "no out of state trips for loaners". He got it approved since my car was obviously not right, and I had plans for the Labor Day weekend. I was on my way in a 2016 Forester in under 30 minutes!! Wow! From Shawn to the rental guy to the greeter guy, everyone was so professional and friendly. No hassle. No arguments. Just here's your loaner, and we'll call you when we find out what's wrong with your car. FanTASTic job! You guys are the BEST!! More
by Tim Whitlock
Employees Worked With
Shawn
August 31, 2016
Efficient Service Jill has taken care of my Subaru Forester for years. Now she is running an excellent team as Service Manager. Kyle handled everything about my appoint Jill has taken care of my Subaru Forester for years. Now she is running an excellent team as Service Manager. Kyle handled everything about my appointment professionally in a timely manner. The greeting system has also improved greatly since last year. More
by ForesterOwner
Employees Worked With
Kyle Formella, Jill Thurston
August 30, 2016
First time there, great experience! I have to have had a great experience to even take the time to rate a company. First time here to get my Son's 30,000 mile service done. From the I have to have had a great experience to even take the time to rate a company. First time here to get my Son's 30,000 mile service done. From the moment I drove up, was greeted with friendly, efficient and knowledgeable employees and that experience continued throughout my entire visit there. The service was done while I waited in their welcoming customer areas, and checking out was a breeze. This is the epitome of Customer Service, the way we want to be treated. Kudos to the staff at Subaru of Gwinnett! More
by SBeam
Employees Worked With
Mary Alyssa Elery
August 10, 2016
Very efficient, vehicle was in and out in time promised. Very friendly staff keeps you updated on your vehicle's progress while you wait. They have a spacious waiting area, free snacks and beverages, and fre Very friendly staff keeps you updated on your vehicle's progress while you wait. They have a spacious waiting area, free snacks and beverages, and free wifi. And they top it off by giving your car a bath! More
by dlbejbdeb
Employees Worked With
Alyssa Elery
August 04, 2016
Great service department The service department is always great. Even though they were very busy they got me out quickly. The wait area makes it very nice as well. Also they w The service department is always great. Even though they were very busy they got me out quickly. The wait area makes it very nice as well. Also they was no ouch to look at new cars More
by darneridgley
Employees Worked With
Jill Thurston, Sebastian Lewallen
July 27, 2016
Above and Beyond I can't say enough about my latest experience at Subaru of Gwinnett. Beyond friendly. Beyond courteous. Helpful. Knowledgeable. Personal. Professio I can't say enough about my latest experience at Subaru of Gwinnett. Beyond friendly. Beyond courteous. Helpful. Knowledgeable. Personal. Professional. The service center has everything down to a friendly science. They listen. They care. They're responsive. And, after 46,000 miles, my Crosstrek drives better than ever! Kudos to Alyssa Elery who, not only kept me apprised of the status of my vehicle, but made me feel as if I were her only appointment all day. Congratulations to Jill Thurston, who is now the Service Manager. No one is more deserving. It's very clear that she has shared all of her many successful years of customer satisfaction expertise with the whole service team, because everyone with whom I was in contact in their department embodies the same level of individual concern for their customers. Truly an outstanding experience on all levels! More
by Amy Buchsbaum
Employees Worked With
Alyssa Elery, Jill Thurston
July 21, 2016
12000 mile service on Legacy Courteous, timely and the best service we have had in 40 years. Forgot the service greeters name but she was excellent. No fooling around. Thank you Courteous, timely and the best service we have had in 40 years. Forgot the service greeters name but she was excellent. No fooling around. Thank you, More
by Wallwouldgolf
Employees Worked With
not listed
July 20, 2016
First Impression Our first service experience was most pleasant and showed how much customer service should mean to any car dealership. Everything from scheduling my a Our first service experience was most pleasant and showed how much customer service should mean to any car dealership. Everything from scheduling my appointment at 10pm online, to the first smiling face that greeted me in the service bay, to the service advisor and finally check out was exceptional. Waiting area was pleasant, clean, and stocked with refreshments. Service was quick and done properly, including a car wash before returning our car. Everything and everyone was first class. More
by Tiger pilot
