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3,120 Reviews of Subaru of Gwinnett - Service Center
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July 16, 2016
Servicing of my Outback Everyone is very friendly and helpful. I always have been satisfied with my visits. The waiting areas and bathrooms are always very clean. There is al Everyone is very friendly and helpful. I always have been satisfied with my visits. The waiting areas and bathrooms are always very clean. There is also plenty of refreshments if wanted. More
by outback09
Employees Worked With
Jill Thurston, Matthew Walsingham
July 14, 2016
Great experiences Two recent purchases, a new Outback and a used vehicle, resulted in two stress-free experiences for our family. Elizabeth Puckett, Sales Associate, is Two recent purchases, a new Outback and a used vehicle, resulted in two stress-free experiences for our family. Elizabeth Puckett, Sales Associate, is wonderful... Knowledgeable, thorough, and trustworthy. Jill Thurston, Service Manager, is personable, as well, and ready to assist with any maintenance or repair issue. Highly recommend this dealership. More
by davidkaren86
Employees Worked With
Jill Thurston, Elizabeth Puckett
June 25, 2016
Our experience was very positive. We were very pleased with our purchase experience including our salesperson Elizabeth Puckett. Our first scheduled service was fine and we were surpri We were very pleased with our purchase experience including our salesperson Elizabeth Puckett. Our first scheduled service was fine and we were surprised about the unexpected complimentary car wash. Our Outback was recalled due to the steering column problem which did affect our car. Elizabeth contacted us while we were in Ohio that action was needed. She provided the information we needed and promised whatever assistance we needed to get home. We took the car to Wagner Subaru in Dayton who corrected the defect and facilitated our extra time in Dayton. Altogether, our Subaru experience thus far has been very positive. More
by Ron
Employees Worked With
I forget the name of the sales manager who arranged financing and options; he also did an excellent job., Elizabeth Puckett
June 17, 2016
Excellent Experience and Service We had an enjoyable experience when bought our Outback at this dealership location and keep coming back to have our car serviced at this location beca We had an enjoyable experience when bought our Outback at this dealership location and keep coming back to have our car serviced at this location because of the continued exceptional service quality and the wonderful customer care. More
by ALILYLE
Employees Worked With
Herb Hoffman
December 17, 2015
Absolute disrespect, lies, and decite. My Subaru arrived at the dealership Aug 10, 2015. It is now Dec 17. My vehicle has not been repaired yet. It has been sitting in the same spot the ent My Subaru arrived at the dealership Aug 10, 2015. It is now Dec 17. My vehicle has not been repaired yet. It has been sitting in the same spot the entire time. I have been promised my vehicle would be done 5times, only to call for confirmation and told another 2+weeks. My service advisor Jil Thurston always takes at least a week to return calls if at all, and has admitted I am being screwed over. My vehicle is rotting and rusting sitting in their lot due to the extensive and unreasonable wait. More
by Trevor Long
Employees Worked With
Jill Thurston
May 11, 2015
AMAZING as ALWAYS I have bringing my Subaru here since I bought it in late 2003 (except for a short period when I lived in Utah), and I have never had anything but the I have bringing my Subaru here since I bought it in late 2003 (except for a short period when I lived in Utah), and I have never had anything but the absolute best service possible. Jill and her team are honest, intelligent, friendly and knowledgeable. When my rear brakes were replaced a few weeks ago, I discovered that my emergency brake would no longer engage. I called Jill and she told me to bring it back in whenever I could. I did and they took care of adjusting it no problem. They do what they say they will do and in a timely manner. They go above and beyond every time to make sure I know everything about my car and what needs to be done and when. Jill, especially, always makes me feel like a family member, and that is why, when I get a new "used" car in a few months, I will come back to Subaru of Gwinnett, even though I could find a good car for less elsewhere. I trust SOG. SOG is incredibly lucky to have Jill, Mike, Harris, Willis, and Nelson on its' team. More
by mbagully
Employees Worked With
Mechanics: Mike, Willis, Harris, Jill Thurston, Nelson Gibson
January 02, 2015
BAD CUSTOMER SERVICE My husband who is a Vietnam Navy Vet, took his car for service, they made it worse. They SAID they would come get it AND bring him a rental, they d My husband who is a Vietnam Navy Vet, took his car for service, they made it worse. They SAID they would come get it AND bring him a rental, they didn't. Will NOT do business with them again. They refused to make it right. More
by DebbieAnnette052756
Employees Worked With
Jill Thurston
January 02, 2014
Jill and Trina gave me their time as another dealership had not gone over some of my car's features nor what I had purchased with the extended service plan. I did not have a service but now feel confident had not gone over some of my car's features nor what I had purchased with the extended service plan. I did not have a service but now feel confident that I have found an exceptional dealership to bring my new car to! They both took the time to answer all my questions and were extremely informative about my service needs and went thru all of the features of the car that I was not sure about. I look forward to enjoying my new Subaru more now that I have found a dealership that clearly cares about customer service! More
by brz2013
Employees Worked With
Jill Thurston, Trina Richardson-Mack
September 27, 2013
I purchased my Outback from SOG when I lived in Gwinnett and was pleased with the service I received. I subsequently moved to Decatur and have had the opportunity to visit a newly opened Subaru dealer very and was pleased with the service I received. I subsequently moved to Decatur and have had the opportunity to visit a newly opened Subaru dealer very close to my house for service. I went there twice and will not return. The level of courtesy and professionalism at SOG is so far superior to that of the dealership near my home that I now drive the extra miles to patronage SOG when I can be confident that the work will be done correctly at a fair price. Thank you. More
by TheAlamo
Employees Worked With
Please commend the young man who serves as your Greeter. He is courteous and professional. I believe his last name is Gibson., Jill Thurston
August 14, 2013
We drove down to Atlanta to buy a used Forester, and just to be on the safe side, we took the vehicles we were considering to Gwinnett Subaru for pre-purchase inspections. They found two hidden problems on o to be on the safe side, we took the vehicles we were considering to Gwinnett Subaru for pre-purchase inspections. They found two hidden problems on one, both of them in the very earliest stages, but which would have cost us over $3500 to repair had we bought the car. Which we didn't. On the other car, they did an extremely thorough job, even taking us back and putting the car back up on the lift so they could show us every single detail. The tech, Terry, was very knowledgeable, personable, and patient, and answered every question we had - plus a few we hadn't thought of, even to the point of accurately guessing how close to the ocean the car had lived, based on the amount of rust relative to the age and mileage. We came away feeling completely confident that not a single bolt on that car had been overlooked. The service advisor, Jill, was the person with whom we had the most contact on both days, and I can not imagine any customer service person representing the dealership better than she did. This woman knows Subarus, period. I don't believe there is a single thing that can go wrong with a Subaru that she hasn't seen before and knows when she sees it again. We talked for well over an hour altogether, and the woman is a veritable Subaru encyclopedia. If we lived in Atlanta, or anywhere near it, they would be my service dealership just because of her, because I am completely confident that nothing would slip past her. Excellent person to deal with as well. It's rare to meet someone who so completely masters every aspect of their job the way she seems to. If Jill and Terry are an indication of what kind of people Gwinnett Subaru hires and trains, you don't need to go to any other dealership for your Subaru needs. You could not be in better hands. More
by Mark1970
Employees Worked With
Terry , Jill Thurston
