Subaru of Gwinnett - Service Center

I purchased my car here in 2004 and, with the exception of my three years in Utah), have never and will never take my car anywhere else. Over the years, I have become friends with Jill, and consider myself of my three years in Utah), have never and will never take my car anywhere else. Over the years, I have become friends with Jill, and consider myself lucky for that. She is incredibly warm and friendly, and very knowledgeable in this industry. Last week, while on my way to the hospital for my father's heart surgery, my car started sputtering, loosing power, and the check engine light kept coming on. I pulled over and called Jill, told her what was happening, and took her advise to bring the care in. After calling AAA, I called Jill back to let her know that my car was being towed in. When the we got there, Jill and Harris were literally waiting for me. Harris asked me what was wrong, jumped up onto the truck bed to start the car and take a listen. He immediately told me that my fear that it was the timing belt (since it was loosing power) was probably wrong and that it sounded like it was misfiring - most likely a spark plug issue. Since they new the rush I was in, he took my car straight back with no waiting. While this was happening, Alyssa, having overheard my concern about it being the timing belt, look up my records and let us know that I had just had it replaced within the last year (she had also overheard me say I couldn't remember if I had replaced it or not). Within the hour, Harris had replaced the sparkplugs and connections, and my car was driving again. I had several bad experiences with the Decatur dealership and with some of the ones in Utah, but Jill and her team have never been anything other than spectacular. I will continue to bring my car here for as long as I can, and if my next car is a Subaru (which it likely will be), I will once again use Subaru of Gwinnett. More

Jill Thurston has the best customer service that I have ever experienced. She is professional, but very friendly, very helpful, and always puts the customer first. ever experienced. She is professional, but very friendly, very helpful, and always puts the customer first. More

My experience at Subaru of Gwinnett was fantastic. In late summer 2012, I purchased a new Impreza at a different dealership where my experience was very unsatisfying. Several months later the paint on my late summer 2012, I purchased a new Impreza at a different dealership where my experience was very unsatisfying. Several months later the paint on my bumper started peeling. I decided I would not return to the dealership of purchase. Instead, I went to Subaru of Gwinnett, as it had very positive online reviews. The paint issue was deemed a defect that Subaru of America and Subaru of Gwinnett were willing to fix at no charge to me. Through this process Jill Thurston and Nelson in service were extremely helpful, friendly, accommodating and prompt with communications. Jill gave me a very comfortable 2012 Outback to drive while the paint was being fixed at a local body shop, again at no cost to me. When the body shop had finished the job, several issues of quality were noticed. Jill was extremely apologetic, sent my car back and arranged for the bumper to be replaced completely. When I picked up my car, the exterior looked as good as the day I bought it, but paint splatter had gotten on the cloth of the cargo cover. Jill was extremely apologetic, replace the cargo cover (again at no charge to me) and even offered a complimentary interior and exterior detailing the next time I had my car serviced. Easily, this situation could have been very negative, but Subaru of Gwinnett, and Jill especially, resolved all issues in a prompt, professional, responsible and courteous manner. Jill really went the extra mile to make things right. Her efforts were very effective, as I left this experience feeling extremely satisfied. I definitely recommend Subaru of Gwinnett. More

We had our second service appointment on Friday (2/15/13) for our 2012 Subaru Legacy Limited. Our experience was extremely positive, as with all of our past experiences at SOG for our previous Subarus. Jil for our 2012 Subaru Legacy Limited. Our experience was extremely positive, as with all of our past experiences at SOG for our previous Subarus. Jill Thurston is our Service Advisor, and she is always courteous and professional. She takes the time to listen to our questions, and she always lets us know of particular processes and other options as needed. We will continue to rely on SOG and Jill for everything concerning our Subaru. More

I have been going to SOG for over 5 years. They are always extremely pleasant, very fair and accommodating. Jill is wonderful to work with and i would recommend her to anyone who owns a Subaru. always extremely pleasant, very fair and accommodating. Jill is wonderful to work with and i would recommend her to anyone who owns a Subaru. More

Jill has been continually an employee who represents the very best in customer service - helpful, friendly, courteous and knowledgeable. As a face of Subaru of Gwinnett you could ask for nothing more. She i very best in customer service - helpful, friendly, courteous and knowledgeable. As a face of Subaru of Gwinnett you could ask for nothing more. She is a most valuable employee. More

I just had my first service (3000 mile) on my 2012 Legacy and it was much more painless than other dealers I have used. They did the oil change and worked on my passenger side door. Now the door had a squeak and it was much more painless than other dealers I have used. They did the oil change and worked on my passenger side door. Now the door had a squeaky sound in it on the road. So the tech and I went for a ride and so often the case with things like that it did not squeak once. The tech was like I have one thing I can do and he tried it out and it worked the first try. I a VERY pleased with the service department and Jill and the techs are great to work with. If you have a subaru even one that you did not buy there I would drive to SOG just for the service department. More

I have been going to Subaru of Gwinnett ever since I bought my first Outback several years ago. The quality of the work is excellent and always completed on schedule. Jill Thurston has been my persona bought my first Outback several years ago. The quality of the work is excellent and always completed on schedule. Jill Thurston has been my personal contact there, always greeting me with a smile, taking time to answer questions and explain things, and willing to work with me to accommodate my busy schedule. Most importantly, I trust her and believe she is looking out for what is best for me and my car. It is always a pleasure working with them. More