Subaru of Gwinnett - Service Center

Jill Thurston is so good at providing excellent customer service that she makes it look easy. I appreciate her courtesy and honesty. She keeps me informed regarding the progress on my car; the work seems to service that she makes it look easy. I appreciate her courtesy and honesty. She keeps me informed regarding the progress on my car; the work seems to be completed sooner than I expect. There are never any bottom line surprises. I'm always completely satisfied with the maintenance and repairs on my car. This may be a strange thing to say, but it's a pleasant experience. More

Ihave Been taking my 2 Subaru's in for service since 2004, I have always received Great, Friendly service. I live 2 hours away, even though there is a Dealership closer in Asheville, NC , I would rat 2004, I have always received Great, Friendly service. I live 2 hours away, even though there is a Dealership closer in Asheville, NC , I would rather bring my Cars here for Service. The Parts Department also gives Friendly Prompt service. More

Although I have to drive a bit out of my way to go to Subaru of Gwinnett, it is well worth it to me. All the staff are very friendly and helpful. I am greeted quickly and efficiently. If they find any Subaru of Gwinnett, it is well worth it to me. All the staff are very friendly and helpful. I am greeted quickly and efficiently. If they find any additional issues with my car, those issues are explained clearly - and I am told the estimated cost and required time. More

I cannot speak highly enough of Jill Thurston. The last dealership I went to (not a Subaru dealership)there was so much turnover, I never saw the same person twice, and I never felt completely comfortable dealership I went to (not a Subaru dealership)there was so much turnover, I never saw the same person twice, and I never felt completely comfortable that I needed the extra services they recommended. In the past year that I have been coming here, I have developed complete trust and confidence in Jill (not just my own experience, but positive things I have heard from other Subaru owners while waiting for service to be completed). We are extremely satisfied with Jill and the service team who have worked on our vehicle. I did not actually purchase my Forester (my father and I swapped vehicles), but based on my experience with your service department I am fairly certain that when I am ready to buy a new vehicle it will be a Subaru from your dealership. More

I love bringing my car repairs and maintenance to Jill because she is so attentive to my needs and knowledgeable about the needs of my car. She always hears what I am really saying and provides precisely because she is so attentive to my needs and knowledgeable about the needs of my car. She always hears what I am really saying and provides precisely what I need which makes getting auto service done nearly pain free. She always goes the extra mile, too. She has helped me in the past and I will continue to go to her specifically because of her excellent rapport with people. I rate her A1!! Thank you Jill! More

Jill is always ready and willing to assist each time we bring our Outback in for service at Subaru of Gwinnett. She is truly an asset to the organization. bring our Outback in for service at Subaru of Gwinnett. She is truly an asset to the organization. More

Jill is the BEST! Friendly, professional, helpful, Jill is the BEST! Friendly, professional, helpful, accommodating. She is the kind of service person that builds trusting relationships with custome Jill is the BEST! Friendly, professional, helpful, accommodating. She is the kind of service person that builds trusting relationships with customers. You leave the dealership feeling and knowing great care was was taken to make sure your visit was the best it could be. Love my Subaru and my Service Advisor "Friend", Jill. More

Jill is always very professional and works with us to accommodate our schedule. There is never a "surprise" at the end of the day, and the timing of the service is always accurate. accommodate our schedule. There is never a "surprise" at the end of the day, and the timing of the service is always accurate. More

Jill is superb, cutomer friendly, always works my cars in, and most importantly, trustworthy since most of us don't know much about cars-told me on one visit I needed a new battery. Couldn't afford it at in, and most importantly, trustworthy since most of us don't know much about cars-told me on one visit I needed a new battery. Couldn't afford it at the time, sure enough, two weeks later car died. More

The best customer service! Jill is the best,.....I am very picky! She knows her products and goes out of way to explain everything...give this woman a raise. I drive 30 miles each way because of her gr very picky! She knows her products and goes out of way to explain everything...give this woman a raise. I drive 30 miles each way because of her great service. There is a dealership closer but I go to this dealer due to the great service! Thanks! More