Subaru of Gwinnett - Service Center

I am a proud Subaru owner since 2003 and have been very satisfied with the service and personnel at SOG. I am fortunate to have met Jill Thurston who over the years has been the best car service represent satisfied with the service and personnel at SOG. I am fortunate to have met Jill Thurston who over the years has been the best car service representative I have ever encountered, with excellent customer service. No matter when I call or situation I have, Jill arranges for me to come in for an appointment. As a satisfied customer I rate my experiences on product, service, and customer service. My rating for Jill at SOG is 110% and I look forward to driving my 2003 outback for many more years to come. Thanks Jill!! More

This dealership rates above all in my opinion. The sales person we worked with when I bought my Forester was outstanding. He made what is usually a difficult thing to do seem so easy. There was no pressur person we worked with when I bought my Forester was outstanding. He made what is usually a difficult thing to do seem so easy. There was no pressure what so ever. The next most difficult thing to do is deal with a dealership's Service Department but that is not the case at this dealership. I have dealt with Jill Thurston the last few times I have had to have regular maintenace service done on my vehicle. She makes the experience easy and we have a couple of laughs while I am there too. She keeps you informed while your vehicle is being serviced. She never has any surprises and is very knowledgeable about the service your vehicle needs. Also, as you are waiting the rest of the staff are very considerate of your needs and take time to ask you if you need anything or just to say hello. The vehicle, the Sales Staff and the Service Staff all combined make this dealership #1. Heather More

Jill Thurston is so good at providing excellent customer service that she makes it look easy. I appreciate her courtesy and honesty. She keeps me informed regarding the progress on my car; the work seems to service that she makes it look easy. I appreciate her courtesy and honesty. She keeps me informed regarding the progress on my car; the work seems to be completed sooner than I expect. There are never any bottom line surprises. I'm always completely satisfied with the maintenance and repairs on my car. This may be a strange thing to say, but it's a pleasant experience. More

Ihave Been taking my 2 Subaru's in for service since 2004, I have always received Great, Friendly service. I live 2 hours away, even though there is a Dealership closer in Asheville, NC , I would rat 2004, I have always received Great, Friendly service. I live 2 hours away, even though there is a Dealership closer in Asheville, NC , I would rather bring my Cars here for Service. The Parts Department also gives Friendly Prompt service. More

I cannot speak highly enough of Jill Thurston. The last dealership I went to (not a Subaru dealership)there was so much turnover, I never saw the same person twice, and I never felt completely comfortable dealership I went to (not a Subaru dealership)there was so much turnover, I never saw the same person twice, and I never felt completely comfortable that I needed the extra services they recommended. In the past year that I have been coming here, I have developed complete trust and confidence in Jill (not just my own experience, but positive things I have heard from other Subaru owners while waiting for service to be completed). We are extremely satisfied with Jill and the service team who have worked on our vehicle. I did not actually purchase my Forester (my father and I swapped vehicles), but based on my experience with your service department I am fairly certain that when I am ready to buy a new vehicle it will be a Subaru from your dealership. More

Although I have to drive a bit out of my way to go to Subaru of Gwinnett, it is well worth it to me. All the staff are very friendly and helpful. I am greeted quickly and efficiently. If they find any Subaru of Gwinnett, it is well worth it to me. All the staff are very friendly and helpful. I am greeted quickly and efficiently. If they find any additional issues with my car, those issues are explained clearly - and I am told the estimated cost and required time. More

I love bringing my car repairs and maintenance to Jill because she is so attentive to my needs and knowledgeable about the needs of my car. She always hears what I am really saying and provides precisely because she is so attentive to my needs and knowledgeable about the needs of my car. She always hears what I am really saying and provides precisely what I need which makes getting auto service done nearly pain free. She always goes the extra mile, too. She has helped me in the past and I will continue to go to her specifically because of her excellent rapport with people. I rate her A1!! Thank you Jill! More

Jill is always ready and willing to assist each time we bring our Outback in for service at Subaru of Gwinnett. She is truly an asset to the organization. bring our Outback in for service at Subaru of Gwinnett. She is truly an asset to the organization. More

Jill is the BEST! Friendly, professional, helpful, Jill is the BEST! Friendly, professional, helpful, accommodating. She is the kind of service person that builds trusting relationships with custome Jill is the BEST! Friendly, professional, helpful, accommodating. She is the kind of service person that builds trusting relationships with customers. You leave the dealership feeling and knowing great care was was taken to make sure your visit was the best it could be. Love my Subaru and my Service Advisor "Friend", Jill. More

Jill is always very professional and works with us to accommodate our schedule. There is never a "surprise" at the end of the day, and the timing of the service is always accurate. accommodate our schedule. There is never a "surprise" at the end of the day, and the timing of the service is always accurate. More