Back

Subaru of Keene

Keene, NH

4.9
438 Reviews

11 Production Ave

Keene, NH

03431

Directions

By Type

Showing 438 reviews

July 26, 2022

The best dealership experience I’ve ever experienced! ! The employees, staff, and facility should be an example to all!! We are always treated with respect, get the best deals, and with a smile. More

by Johnson Family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Fisher General Manager , Donovan Fenton
Aug 09, 2022 -

Subaru of Keene responded

Thank you so much for sharing your experience with us! We strive to always provide A+ customer service and are so happy to hear that you had such a positive experience. We appreciate the feedback! Enjoy your new Subaru! Best, Subaru of Keene

July 18, 2022

Once again Kathy Kelley and Subaru of Keene exceeded or expectations with a fantastic deal and even better service. Thank you SOK! More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Kelley, Donovan Fenton
Jul 26, 2022 -

Subaru of Keene responded

Bill, Thank you so much for your kind words. We are certainly lucky to have Kathy on the team and we will be sure to share your review with her. If you need anything in the future please don't hesitate to reach out! Thank you! Scott

February 28, 2022

Just got my car back from having oil change and tires rotated they aligned the vehicle but amongst them checking my air filter which they couldn’t have actually removed it they left it unlatched and open More

by ….
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Jul 06, 2022 -

Subaru of Keene responded

Good Afternoon, We are very sorry for any inconvenience or miscommunication regarding your service with us. Please reach out directly to our service manager, Justin in the future with any questions or concerns. Thank you, Subaru of Keene

December 09, 2021

I brought my car in for new tires last week and the tech broke one of my tpms sensors. They didn't notice the leak in the tire so I had to come back to have it replaced. I was told it was just a failed part More

by Nbwein2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Jul 26, 2022 -

Subaru of Keene responded

Good Morning, We are sorry for your recent experience with our service department. Please do not hesitate to reach out to Justin Tyler, our service manager directly with any future questions or concerns. Best, Subaru of Keene

April 19, 2019

Amazing service on my overall Outback repair needs When my dashboard turned into a flashing Christmas tree on the way to Mount Snow I brought my car to Keene. Ryan the tech and his service manager prom More

by Bsmuda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 26, 2019 -

Subaru of Keene responded

Bsmuda, thank you for your kind words and this wonderful review! Pleased to hear you had the chance to work with Ryan in service and that he and the team provided an excellent service experience for you and your Subaru!

July 10, 2017

Inspected ? eight weeks after purchase,the brakes failed They couldn't tell the brakes were defective when the car was purchased? They said it was "braking hab More

by VTbuyer
Recommend Dealer
No
Employees Worked With
Craig Bourassa
Aug 29, 2017 -

Subaru of Keene responded

Hello, We are very sorry for the inconvenience. I am unable to look up your record, but we do take inspection related items very seriously. We are a NH State Certified Inspection station and all our pre-owned vehicles fully pass NH State Inspection. Please feel free to reach out to our Service Manager Justin directly, and we can do our best to resolve any issues you may be having. Regards, Subaru of Keene

February 18, 2017

Seamless and effortless, great service all around! The whole staff at Subaru of Keene from top to bottom far exceeds the industry norm- They provided great service, had a friendly and knowledgeable sta More

by JW&Twins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Thompson, Craig Bourassa, Will Therieau, Kathy Kelley
Feb 26, 2018 -

Subaru of Keene responded

Hi there, JW&Twins! Thanks for taking the time to rate and review us here and pleased to hear our whole team was a breeze to work with and that we were able to help you get into a new vehicle at a price you felt comfortable with! Congrats again and hope this finds you and your family enjoying your new ride. Take care, Subaru of Keene

November 16, 2016

Excellent dealership Went to Keene Subaru because it was the closest dealership to my house. This is my second Impressa my first was a 2010, the 2016 Impressa is much nice More

by Rhinoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Kelley
Dec 20, 2016 -

Subaru of Keene responded

Thank you for taking the time to rate and review us on Dealer Rater! Very pleased to hear we were able to turn an unfortunate situation regarding your older Impreza into a positive shopping experience for your new one! Congrats again, and we hope you are still enjoying your new Impreza. And don't hesitate to call or stop in with any new car questions or for regular service. Happy Holidays and Have a Happy New Year!

August 23, 2016

Awesome We had an appointment at 10:30 at kneene Subaru.we were their on time and they were right their waiting for us . They took us right in and they even a More

by Sub2016
Recommend Dealer
Yes
Employees Worked With
Jason in service dept.
Aug 24, 2016 -

Subaru of Keene responded

Dear Valued Customer, Thank you for taking the time to rate and review our service department on DealerRater! Our service technicians and service advisers take their roles very seriously to ensure thier customers are happy so to hear you had a great experience means the world to us all. Thanks again and we look forward to working with you again in the future. Regards, The Team at Subaru of Keene

September 07, 2015

great time We loved kathy she treated us like family..it was really great to deal with a woman also..nothing phoney, no pressure...it was a lot of fun thanks to More

by kate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly barber, Kelly Barber
Sep 25, 2015 -

Subaru of Keene responded

Good Afternoon, Kate! Thank you for taking the time to rate and review us and congrats again on your new vehicle! So pleased to hear you had the opportunity to work with Kelly, she is pretty amazing at what she does and we feel fortunate to have her on our team! Enjoy your new vehicle and feel free to call or stop by with any questions, concerns or for service. Take Care Kate, Subaru of Keene

2
...