Subaru of Keene

Outstanding experince, 2nd purchase from this dealer, good sales experince, good internet experince, found the car we were looking for, had things in place prior to visit, had good pricing, very good tra good sales experince, good internet experince, found the car we were looking for, had things in place prior to visit, had good pricing, very good trade in value for Subaru being turned in, clean showroom, pleasent staff, very informed on product they were selling More

Yesterday my husband and I took our two cars to Subaru of Keene to trade them in for a new Subaru Outback wagon. It was a very pleasant experience. All the people named above were very courteous, polite and Keene to trade them in for a new Subaru Outback wagon. It was a very pleasant experience. All the people named above were very courteous, polite and helpful. They never rushed nor did they pressure us in any way. We thank them all for their very efficient conduct. We arrived at 1 pm. and left about 8 pm. with our new car! Helen and William Hale More

To Whom It May Concern, My husband and I decided we To Whom It May Concern, My husband and I decided we needed a new car. My husband went on-line and searched different car dealerships in our area. To Whom It May Concern, My husband and I decided we needed a new car. My husband went on-line and searched different car dealerships in our area. We were driving a Ford Escape. Although I was happy with the Ford Escape, my husband felt we should trade it in for a new car. After comparing the Ford Escape with the Subaru, the Subaru beat the Ford Escape hands down. The Internet Manager at Subaru of Keene called us, and we set up an appointment to meet with him. Upon arrival, we were greeted by Mark (the Internet Manager) and he introduced us to Bryan Sicard, a sales representative. This young gentleman, was very polite and pleasant as well as very knowledgeable on Subaru products. We spent two plus hours with Bryan looking at different styles of cars and discussing what our needs were and what we would be happy with as well as affordable for our budget. Bryan could have sold us a more expensive car, but instead he sold us a car that made since to us. Not only are we excited about our purchase but, I would highly recommend Bryan to anyone that comes to me about a new car. I would like to thank Subaru of Keene, for doing an outstanding job training their employees. Not once did we feel rushed or pressured. We finally found a car dealership that we can trust and feel like we are part of the Subaru family. Once again thank you very much. Sincerely, Linda S. LaChapelle More

Curt was GREAT to work with. Everyone at the dealership was very friendly and welcoming. I was given a fair price for my trade in and a great price on my new car. This was the easiest and most painless car was very friendly and welcoming. I was given a fair price for my trade in and a great price on my new car. This was the easiest and most painless car buying experience I have ever had. Thank you! More

We were quite pleased with our experience. Ken Goff was very helpful and has been wonderful about following up after the sale. We also really love our new car! The price was reasonable and the 2.9% finan very helpful and has been wonderful about following up after the sale. We also really love our new car! The price was reasonable and the 2.9% financing option was really great. I rated the price a four because car prices have gone up a lot since we last had a new car :-) More

I couldn’t be happier with my experience with Subaru of Keene. I should have started in Keene from the beginning because I had a terrible experience with a dealer closer to my home in Mass. I became so ups Keene. I should have started in Keene from the beginning because I had a terrible experience with a dealer closer to my home in Mass. I became so upset with my local dealer that I left and later called the manager to complain. I was interested in a Subaru Forester Premium Package which was the car that I test drove. I told them the exact features I was looking for and yet when they presented lease numbers to me, they quoted me on a base model Forester to show lower payments. They kept pressuring me to “sign” on the spot even though it wasn’t the car I wanted! What a totally different experience at Subaru of Keene. I found them on the web and chose them because of their good reputation. I spoke to Mark Carey, their Internet Manger, who quoted me over the phone on the car I wanted with two different payment options so that I could decide what I wanted to do. They even Fed-ex the paperwork to me so that I could get the car registered in Mass before I picked it up. They also paid and will continue to pay for my annual Mass Inspection, saving me $29/year. Who does that? When I picked the car up, Anthony Mastronardi gave me a very thorough overview of the car and even helped me set up my Bluetooth phone. Even though I live 1:15 away, the experience was worth the drive. This is my first Subaru (have leased Honda vehicles for 20 years) and it won’t be my last. I love my new Forester and I like the way I was treated at Subaru of Keene. More

We were very pleased with our experience: We were not approached before we were ready, then our salesperson assessed our price range and needs & showed only cars within that range. No pressure, only des approached before we were ready, then our salesperson assessed our price range and needs & showed only cars within that range. No pressure, only desire to make a good match and answer questions. Other salespeople I overheard while waiting showed the same consideration for their clients. Financing process was absolutely painless. We were given exactly what we asked for, no more no less, and with grace & humor. More

I was sort of looking for a new car last year and visited Subaru of Keene. This year as I was really looking for a new Subaru I went back to Keene because I was treated so nicely. All my questions were answe Subaru of Keene. This year as I was really looking for a new Subaru I went back to Keene because I was treated so nicely. All my questions were answered and I got the important facts.I wanted to do business with these people again. The sales department was so friendly and helpful. Mark Carey, Alison Trow and Kathy Brow are just the best. I love my new Legacy. I got the color I wanted, the price I wanted and superior service. My husband and I drove out of the Subaru of Keene dealership with a wealth of information about our new car. I was confidant that I had a good working knowledge of the car because of the time Kathy and Alison took going through everything with us, before we left the lot. This is our 6th Subaru. I wouldn't own any other kind of car. I love my 2011 Subaru Legacy. I'll be back to buy my next car at Subaru of Keene. Maribeth Oakes Greenfield, MA 01301 More

I have to tell you how much I appreciate Mike Perry for the way that he goes above and beyond in customer service. When I purchased the car, Mike told me that he would be happy to switch cars with me ever the way that he goes above and beyond in customer service. When I purchased the car, Mike told me that he would be happy to switch cars with me every time I needed service (he lives nearby.) He has always honored that promise and I really appreciate him for it. He shows up at my door always at our agreed upon time, swaps me a nice, clean subaru and then returns my car that evening cleaner than he got it and fully serviced. I couldn't ask for anything more. The customer service that I have received from Subaru of Keene is more than I ever could have hoped for in a car company and I thank you very much for it. More

Ken Goff is one of the most honest and hard working dealers I have ever met. Subaru of Keene is without a doubt the best Subaru dealership in New England. I was stationed VA, originally from MA. I orde dealers I have ever met. Subaru of Keene is without a doubt the best Subaru dealership in New England. I was stationed VA, originally from MA. I ordered a 2011 WRX and worked with Ken from beginning to end. He was always keeping me up-to-date both on the phone and through e-mail on a weekly basis. There was a small delay in manufacturing and I found out I was not going to get my car on time. Luckily Ken Goff was my dealer and went out of his way to find out a coworker ordered the same car as me and convinced his coworker to let me have his car. You can’t beat that kind of dedication. Ken Goff is always respectful and provides a no pressure environment. He dedicates everything he does to make sure you are satisfied with your purchase. Due to how outstanding Ken Goff and Subaru of Keene is I made the 468 mi. trip to buy a car from them. My next car will definitely be a Subaru from Subaru of Keene and I will work with Ken Goff. More