Subaru of Keene

Since i have just purchased my fourth car from Subaru of Keen; I think that tells the story! They are always very trustworthy,helpful and bend over backwards to make sure you have all the information you n Keen; I think that tells the story! They are always very trustworthy,helpful and bend over backwards to make sure you have all the information you need. It's never a hassle.which makes a huge difference.Over the years they have almost become family.Working with Anthony Mastronardi is a joy. He goes Way out of his way to make everything easy and pleasant even sets the radio stations he thinks I would like.....and he's right! Last week they put on a clinic for new car owners .It was a wonderful and informative occasion. I think everyone appreciated the opportunity to ask questions and in general compare notes. Keep up the good work and make more people grateful. With thanks, Eve H.Taylor More

I have 2 Subaru's that I have brought for service. The service was prompt and I didn't have to wait weeks for an appointment like I do with my Chrysler. Communication about required repairs was prompt an service was prompt and I didn't have to wait weeks for an appointment like I do with my Chrysler. Communication about required repairs was prompt and accurate. Overall, I'm really impressed with this dealership. More

Ken was great. No Pressure and very informative. Dan in finance was a stitch. Kept me laughing the whole time and extremely knowlegeable about the process. Always had the right anwser. Again, no pressure t finance was a stitch. Kept me laughing the whole time and extremely knowlegeable about the process. Always had the right anwser. Again, no pressure to buy more than what you needed. The New Owner's Car clinic I just attended was superb in every way. From the food to the attentiveness of all the staff who made it their objective that day to stay late and be there for the clients; it was the best experience. Thank You Keene Subaru for going the extra mile!! More

I really wasn't sure on the purchase of a Forester....it just didn't feel right to me. Then Mark asked me what i was looking for in a car. I told him and we discussed comfort. That is when he said to Ken just didn't feel right to me. Then Mark asked me what i was looking for in a car. I told him and we discussed comfort. That is when he said to Ken....put her in a new Outback and let her take it home for the night. Roundtrip that was over 50 miles! I fell in love with the car and was so happy I took that extra step into the purchase of an Outback over the Forester. Both Mark and Ken were so informative about the cars operating system inside and out. Not once did they treat me like I couldn't understand them because I was a "woman" alone buying a vehicle. Great sales experience which I hope I can do again, when the time comes, with them in the future. More

While we were at the dealership deciding on which model to purchase, the one that we liked when we walked in, was sold while we were there. Ken immediately began looking for another one and said that he wo to purchase, the one that we liked when we walked in, was sold while we were there. Ken immediately began looking for another one and said that he would call when it was located. A couple of days later we received the call, and we made an appointment to pick the car up. From beginning to end, the service was exemplary and the professionalism exhibited by all was very much appreciated! More

I never had a bad visit to Subaru of Keene, whether it be for Service, Purchase or questions. They are friendly, helpful and knowledgeable. This is our third Subaru and second purchase from this deale for Service, Purchase or questions. They are friendly, helpful and knowledgeable. This is our third Subaru and second purchase from this dealership, happy with the brand and the dealership. Professional handling of the cars and our needs. They will loan you a vehicle if you need one, will ferry you to work or home and pick you up as well. More

The open, honest and friendly atmosphere of this dealership is palpable. Not only do they make suggestions, but they also don't try to sell you every option in the book! From Kelly, the sales manag dealership is palpable. Not only do they make suggestions, but they also don't try to sell you every option in the book! From Kelly, the sales manager, to every person we talked with while there including service and parts persons, we recieved straight forward answers to our questions with a prevailing sense of honest answers. Each person was supremely patient with my many questions! Anthony spent a huge amount of time introducing us to our new Outback, in addition to addressing a couple concerns we had after buying it. We drove just over 100 miles one way to get to this dealer, and it was worth it! Not every dealer is equal, and Keene is definity a giant step ahead of the rest--and we shopped a lot of dealers before buying. Oh and did I mention we got the best price, too! Great experience! More

My initial experience with the sales staff (Mark) at Subaru of Keene was very comfortable and stressless. I purchased the new Legacy by phone and confirmed by e-mail (from Montreal). Their desire to exc Subaru of Keene was very comfortable and stressless. I purchased the new Legacy by phone and confirmed by e-mail (from Montreal). Their desire to exceed expectations was evident throughout the sales process: the initial contact, the follow-up with the business manager, and the car pick-up experience was flawless. In summary, the staff's oblidging attitude of the entire team was appreciated. I have already recommened Subaru of Keene to some colleagued here in Montrea. More

I arrived at Keene Subaru with a 2006 Forester that I had purchased in Brattleboro in February. The car would not accelerate and I couldn't get home from Keene without some service. I (slowly) rolled into purchased in Brattleboro in February. The car would not accelerate and I couldn't get home from Keene without some service. I (slowly) rolled into the Keene Subaru because I couldn't go further. They took me immediately, even though they were very busy. About 45 minutes later they came out with their "diagnosis" and approximate price estimates to fix the immediate problem.($660) They also said that I needed new brake pads and rotors. (Estimated cost, as I recall, about $800) They also said that I needed four new all weather tires because the tires that were on the car would not pass inspection. ($660) This brought the potential bill for bringing the 2006 Forester to standard was $2,120. With the cost of renting a car for the weekend, the total cost of repairs would have been $2,420. So, I decided to buy a different used car. I didn't have a lot of choice of cars in my price range at Keene but I did drive away at 5:30 pm with a Subaru that will meet my budget and my needs. The service department watered and shaded about $100 worth of plants I had in my car. The sales rep. was very courteous to me. In general Keene Subaru seemed to operate at a high level of efficiency, fairness, and courtesy. I took quite a financial hit in this process. So, in evaluating Subaru dealers in the area I will be giving Brattleboro Subaru very negative feedback. At the time I bought the 2006 Forester from them, I was inclined to give them the benefit of any doubt because the place was under new management (after Stacey Subaru) and I thought they would be trying to improve their reputation by selling reliable cars. I trusted them. While I might have observed that the tires on the car were worn, the other problems would not have been recognizable to the lay person so I will be taking it up with them, realizing that it is very unlikely that there will be any compensation to me. But, as it turns out, I have a lot of friends in Brattleboro and the surrounding area and they will hear about all this. If Brattleboro Subaru wanted to improve their image they have done themselves damage by selling me a car that needed serious work outside of the "power train" warranty. More

Friendy, attentive, efficient, fair,informative, Overall awesome customer service.The staff were not too pushy-very personable- I arrived at Subaru of Keene knowing what I wanted and they quickly helped me awesome customer service.The staff were not too pushy-very personable- I arrived at Subaru of Keene knowing what I wanted and they quickly helped me trade in my car and purchase a new one at a very reasonable price and quite quickly- More