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Subaru of Keene

Keene, NH

4.9
438 Reviews

11 Production Ave

Keene, NH

03431

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Showing 438 reviews

June 17, 2010

I had a wonderful sales experience and also attended the new car workshop. It was a great idea and I learned a lot. I would recommend this dealer to any of my friends based on their friendliness and servi More

by LindaV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mastronardi, Dale Peloquin, Anthony Mastronardi
June 17, 2010

We already liked the Subaru brand but we were refered to Anthony by my sister in-law. We are so please with our experience, we were treated with respect, competence and a genuine interest in what we wanted. More

by rickmorin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony, finance guy, service manager, others, Anthony Mastronardi
June 16, 2010

My friend Jane recommended we see Anthony and we were incredibly happy with the help he gave us! This was our first new car, and Anthony took all the time with us we needed and was really fabulous! J More

by Robyn Payson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mastronardi, Anthony Mastronardi
June 16, 2010

I have bought many cars in my life but Curtis gave me new lease on salesmanship. He was not at all pushy, he answered all of my questions, he was not in a hurry to either make the sale or get me out of his w More

by n1ms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis Finnamore
June 14, 2010

Don't have much time for this, but Dale Peloquin is the best Service Manager there can be. Always have a good experience at Keene Subaru. Service was performed quickly. My car was washed which is always More

by mimibee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol, Dale Peloquin, Service Department
June 14, 2010

The service department is awesome, thanks to Dale Peloquin. He puts the "C" in customer service and is extremely knowledgeable and I trust him totally with my Subaru. I have been a customer of Subar More

by hikerwoman7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Peloquin
September 04, 2009

I drove up from Boston to look at a couple of Impreza sport wagons that I saw on the website. After walking around the lot for about 20 min without seeing the advertised cars or ANY sales people. I went More

by JVS007
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
receptionist, one salesman (name ungiven)
Sep 26, 2009 -

Subaru of Keene responded

We are very sorry this customer was disappointed. Like fine wine, we will not sell a car until it's time. As soon as a car gets traded in, it will display its presence on our website and affiliate sites such as autotrader.com, cars.com, etc., within 24 hours. As you might expect, when people trade in cars they are often dirty, out of gas, and in desperate need of servicing. On average, we can spend up to $1000 or more on a car BEFORE we place it on the "front line" to be sold. In this case, the car had just been traded in and a mechanic was working on a "check engine light" problem when the customer came in. (This is why we could not find the keys - the car was on a lift being worked on by a mechanic.) Servicing was not complete, the car had not been detailed, and it was not ready to be shown. We recommend that customers call ahead to make sure a specific pre-owned car is available. Had we known she was coming in to see that car, we would have moved the car to the head of our service list and had it serviced, cleaned, gassed, and ready for showing. We will NOT show a dirty car in need of repair because chances are, no one would want to buy it, and it's also a poor reflection of our quality work. Subaru of Keene has the highest customer service ratings of any Subaru dealer serving the Tri-State area and we have a 99% Customer Satisfaction Rating from AAA.

January 31, 2008

taking it in for service, they had it for 3 weeks, had to keep bringing it back with no satisfaction, there was always another issue with the car that they had made. It was a new car! Never go there, they More

by ra
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager & general manager
Oct 29, 2008 -

Subaru of Keene responded

Due to the nature of the repair, which was covered under the manufacturer’s factory warranty, inspection from a factory rep and authorization was required. Repair was performed according to Subaru of America specifications. Customer was given many extras including free loaner car during the entire time, additional services and full reconditioning of vehicle to compensate for his inconvenience. Nature of the repair left a negative stigma about the vehicle in general which prompted customer to trade vehicle. Subaru of Keene leads our Subaru New England District in customer satisfaction for the 3rd straight year and holds the #1 position in Subaru’s Circle of Excellence. Subaru of Keene is also a Subaru Stellar Performer and was just named by AAA as an Approved Repair Facility with a 99% Customer Satisfaction Rating.

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