Subaru of Las Vegas
Las Vegas, NV
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 58 service reviews
Deceptive business practices with up sale techniques to create fear/scare tactics. My car is coming in for the 12k service/oil change. Immediately I am told they highly recommend an alignment, at $199.00 create fear/scare tactics. My car is coming in for the 12k service/oil change. Immediately I am told they highly recommend an alignment, at $199.00. I said, why, my car doesn't pull, it would go straight on a flat road until it ran out of gas. I have owned cars my whole long life, and while not a mechanic, I think I have a pretty good understanding of basic car functioning. So, at this point, I am saying no, so they up the ante. Your tires could wear out unevenly, and cause the need for tires sooner. Really, a car that is functioning exactly as intended would have uneven tire wear? The sale tactics continued, I said no, how many times would I need to say that? I am a hard pass. Ok, he gives up. Fast forward to coming out to me with the paperwork to sign, service has been completed. So I say, let me ask you this, if I came in, and said, hey, my car is pulling to the right, would the alignment have been fully covered by my warranty. He hemmed and hawed, and said yes. So I continued, you would willing sell me something I don't need for $199, but if I did need it, it would be free under the warranty. He said, well, yes. I said I wanted my concerns over what I see as deceptive practices shared with a service manager and I would like a call. No call. I reach out today, and I do get a call back. The manager was condescending, and did nothing to really show concern. I was treated like a giant pain, and if I could please just quietly go away, is the feeling I received. I told her that is how I was feeling, and she said she didn't mean to come across that way. Here's the deal, in my opinion, she tried to "sell" me that this 12k alignment is a "industry wide recommendation" (no doubt dealerships that want more revenue?). I asked, are you telling me that this is recommended by Subaru - and she said no. So there you have it, buyer beware, you are going to get gouged for unneeded service, all with a smile, unless, unless you complain about it, then you can just get lost. I say, get lost first, avoid them. More
Excellent service. Ignacio Montenegro was my Service Advisor. He is professional, a great communicator and kept me well informed while the extensive repairs were perfor Ignacio Montenegro was my Service Advisor. He is professional, a great communicator and kept me well informed while the extensive repairs were performed on my 2010 Outback. I will request that he assist me with any future repairs and highly recommend this Subaru Dealership. More
As always - my favorite car dealer service department--professional, kind, friendly, helpful. And great 'cafe' waiting area. It makes taking the car in for service a pleasant experience. department--professional, kind, friendly, helpful. And great 'cafe' waiting area. It makes taking the car in for service a pleasant experience. More
Fast service and they kept me updated on the status. Beverages and snacks ae well Beverages and snacks ae well More
Excellent service and quality. Appointment honored on time and notified when completed. A service inspection was provided by video. Appointment honored on time and notified when completed. A service inspection was provided by video. More
















