Subaru of Little Rock

I was charged over $1,000 to replace an AC compressor on a 2019 Ascent that has just 57,000 miles. Multiple internet reports of rocks getting in these compressors. Faulty design, but of course the warrant a 2019 Ascent that has just 57,000 miles. Multiple internet reports of rocks getting in these compressors. Faulty design, but of course the warranty is lapsed. No way a car that new should need a new compressor. I asked the Little Rock, AR. dealership's GM to refund my money. He says he trying to get approval from Subaru. It's been over three weeks - no answer. This car is my third Subaru, but if my money isn't refunded I'll never by another one. Lynn Hamilton 501 378 3464 More

My entire experience, from start to finish, was the smoothest process I have experienced in a long while. Chad Stephenson was incredibly helpful and my purchase experience was 10/10. smoothest process I have experienced in a long while. Chad Stephenson was incredibly helpful and my purchase experience was 10/10. More

Excellent service department. Ask for Chris as he is very good and informative. Great attitude. Ask for Chris as he is very good and informative. Great attitude. More

We have had both of our Subaru's in recently for service and we couldn't be happier with the service and the helpfulness from the staff. They discovered some things on my husband's outback that we were not and we couldn't be happier with the service and the helpfulness from the staff. They discovered some things on my husband's outback that we were not aware of and some covered by warranty so they gave him a super Loaner and fixed what was needed. Drives like a new car now. All of the Service Staff and also the Sales Staff were super friendly and he enjoyed his time waiting for his car. More

In general: excellent. Last oil change I was Not pleased. Every other time my car has been washed and vacuumed but not this time. I was disappointed. Last oil change I was Not pleased. Every other time my car has been washed and vacuumed but not this time. I was disappointed. More

We received excellent service from this dealership when we ordered a new vehicle. The salesperson helped familiarize us with the basics of the car when it was delivered. we ordered a new vehicle. The salesperson helped familiarize us with the basics of the car when it was delivered. More

The Service staff provided excellent service. They explained what service they would do and did it. They explained what service they would do and did it. More

Terrible customer service. Was called to go in for a recall so I made the hour drive to nearest dealer in little rock only to be told they didn't have the part, The guy was very rude about it recall so I made the hour drive to nearest dealer in little rock only to be told they didn't have the part, The guy was very rude about it More

Do NOT purchase a car from this dealership! The General Manager Mike Wilson is a scam artist along with salesperson Nick. I had a car reserved while they were adding parts to it and they sold the car to s Manager Mike Wilson is a scam artist along with salesperson Nick. I had a car reserved while they were adding parts to it and they sold the car to someone else. They lied several times making up stories about computer glitches and calls they never made. The great salesperson I had been working with magically disappeared. NO ethics!!! More

The service received was excellent. prompt and courteous with friendly attitude. You leave truly satisfied with the work completed with a car that is in working order. with friendly attitude. You leave truly satisfied with the work completed with a car that is in working order. More