Subaru of Little Rock - Service Center

Good service. Got me in and out and less than 3 hours for both a diagnosis and fix which is impressive. Got me in and out and less than 3 hours for both a diagnosis and fix which is impressive. More

The got my car in and out in a timely. They updated me on the condition of the vehicle They updated me on the condition of the vehicle More

I appreciated the service center taking care of the care. After about 2 1/2 hours I went back to service to see if I could get a sense of how much longer it would be. I was told that it was taking a little w After about 2 1/2 hours I went back to service to see if I could get a sense of how much longer it would be. I was told that it was taking a little while to update the bluetooth on the stereo, but it e=was just ab out done. I thought - oh good, we are getting close. about 45 minutes later, Duncan talked to me and told me about the stereo and that there is an issue with the strut...would I be willing to take a loaner so they could fix it? sure. He came back in 20 minutes and said that it would not work because pets are not allowed in loaners - my Giant Schnauzer was with me the whole time. so the he left for another 20 minutes and brought back some papers for me to sign. then he looked around and said, "Oh, they took the car to the back, I will get it and bring it to the front. Thank you so much for your patience." So my dog and I went out front to wait....and wait...and wait. I notice the exit lane from the building, but there was someone elses vehicle there. Finally I went back in to the service area - where I saw Duncan sitting with a group of people. I waved the papers and said, Could I please go home?" He looked around and pointed to my vehicle and said, "well its right over there" (behind the other vehicle) There was no apology, no hustle to get it moving, I should just have known that it was there, even though I had been told that he would bring it out front to me. As I endured this day at your shop, and I watched a number of people sit and wait and wait and wait. I believe there is a time warp that occurs when people come on your lot. Our lives move at a fast pace - 1 to 1.5 warp speed. The moment we enter your dealership t i m e s l o w s d o w n t o . 3 w a r p s p e e d and there is nothing we can do about it. More

Service department left oil pan drain plug loose to the point where my vehicle was leaking oil. I shouldn’t have to ensure my drain plug is properly torqued after paying for an oil change. That could have point where my vehicle was leaking oil. I shouldn’t have to ensure my drain plug is properly torqued after paying for an oil change. That could have severely damaged the vehicle I purchased from YOU. More

We have always had excellent service at Little Rock Subaru. Duncan was friendly and took great care of my Ascent. Subaru. Duncan was friendly and took great care of my Ascent. More

The Service Dept. has always been great to us! Jon Catt was friendly and competent. has always been great to us! Jon Catt was friendly and competent. More

Check in was easy & Jamie was knowledgeable on what should be serviced. Service was finished within ~1 hour. should be serviced. Service was finished within ~1 hour. More

Kipperlie I hope i spelled that correctly was awesome. I’ve worked with service advisors in the past most recently Patrick Dyer who i really liked but Kipperlie and i am hoping in the future i can request I’ve worked with service advisors in the past most recently Patrick Dyer who i really liked but Kipperlie and i am hoping in the future i can request her. I actually got her 2 days in a row and she greeted us both days with a big smile which made Celeste and i feel welcome. She kept us posted on the status of our vehicles which was great.. Please keep her she was awesome. Thank her for us. More

Excellent service experience. Alex was extremely helpful. He explained exactly what they were doing and approximately how long it would take. Alex was extremely helpful. He explained exactly what they were doing and approximately how long it would take. More

Great service. Quick and thorough. Courteous staff. Explained report. Went over services recommended. Great place to have maintenance performed on vehicle. Quick and thorough. Courteous staff. Explained report. Went over services recommended. Great place to have maintenance performed on vehicle. More