Subaru of Little Rock - Service Center

While I love the 2016 Forester I purchased new from them. There service department is deplorable. While the car itself is very dependable and reliable, the service department at Subaru of Little Rock makes i There service department is deplorable. While the car itself is very dependable and reliable, the service department at Subaru of Little Rock makes it doubtful I'll ever purchase another car there. Absolutely deplorable. You schedule an appointment more than 10 days in advance. Request a loaner because scheduled service is more than 4 hours. Most likely 6 to 7 hours, will cost over $1000.00? You explain to them your bringing the vehicle in from out of town? They don't even have the courtesy to call you to tell you they don't have a loaner available? You have to call them to verify your appointment. They can't get a Service Department representative on the phone? They can only text you? Then they inform you "no loaners/courtesy" cars available? On a Monday Morning? Yeah right. Oh but we have a shuttle service and updated lounge with quite rooms avaiable. Seriously Subaru I expected so much more from you... More

Took my 2019 Forester in for service 01/15/24. As always, visit went well. Patrick Dyer & Gage Scott took great care to communicate with me. Since purchasing the Forester, any dealing with Subaru As always, visit went well. Patrick Dyer & Gage Scott took great care to communicate with me. Since purchasing the Forester, any dealing with Subaru of Little Rock has been good. I highly recommend this dealership. More

Brought in my 2019 ascent for an oil change, tire, rotation, and inspection before a trip to Vanderbilt University for critical pulmonology appointment. They missed my drive belt being frayed after on rotation, and inspection before a trip to Vanderbilt University for critical pulmonology appointment. They missed my drive belt being frayed after only 3000 miles. I discovered this two weeks after my appointment and three days before my trip I called to make sure it was fixed and they told me I couldn’t get in till the following Friday which was too late I brought it in at 8 AM in the morning we’re supposed to get a text on updates after six hours I sent the first text asking what the status was and got no response. I sent a text again two hours later looking for an update got no response I called and asked to speak to a manager , and of course they wouldn’t talk to me, second time! The first time they were supposed to call me when I made the first inquiry about the belt three days prior. at 4 PM I called and asked what the status was and they said they didn’t have a belt and it would be two days to get one. I cannot believe that a dealership who sells models with the boxer engine, would not have a drive belt. I went to Napa to buy a belt and have them put it on saying they couldn’t find one as I got there 45 minutes later they seemed to find a belt and have it installed in my car ready to go. Every time I’ve been to this dealership for service I’ve had to go back for other problems they replaced my cabin filter. They forgot to put a part in to stop the cold air from blowing through my glove box after they fix that my glove box wouldn’t latch had to go back a third time , after one oil change, I had to go back because they stripped the drain plug. Customer service is terrible and because of this I will never buy a Subaru again I wouldn’t buy a pair of rollerskates from this dealership I would give them a -2 stars if that was an option. More

I was charged over $1,000 to replace an AC compressor on a 2019 Ascent that has just 57,000 miles. Multiple internet reports of rocks getting in these compressors. Faulty design, but of course the warrant a 2019 Ascent that has just 57,000 miles. Multiple internet reports of rocks getting in these compressors. Faulty design, but of course the warranty is lapsed. No way a car that new should need a new compressor. I asked the Little Rock, AR. dealership's GM to refund my money. He says he trying to get approval from Subaru. It's been over three weeks - no answer. This car is my third Subaru, but if my money isn't refunded I'll never by another one. Lynn Hamilton 501 378 3464 More

Excellent service department. Ask for Chris as he is very good and informative. Great attitude. Ask for Chris as he is very good and informative. Great attitude. More

We have had both of our Subaru's in recently for service and we couldn't be happier with the service and the helpfulness from the staff. They discovered some things on my husband's outback that we were not and we couldn't be happier with the service and the helpfulness from the staff. They discovered some things on my husband's outback that we were not aware of and some covered by warranty so they gave him a super Loaner and fixed what was needed. Drives like a new car now. All of the Service Staff and also the Sales Staff were super friendly and he enjoyed his time waiting for his car. More

In general: excellent. Last oil change I was Not pleased. Every other time my car has been washed and vacuumed but not this time. I was disappointed. Last oil change I was Not pleased. Every other time my car has been washed and vacuumed but not this time. I was disappointed. More

The Service staff provided excellent service. They explained what service they would do and did it. They explained what service they would do and did it. More

Terrible customer service. Was called to go in for a recall so I made the hour drive to nearest dealer in little rock only to be told they didn't have the part, The guy was very rude about it recall so I made the hour drive to nearest dealer in little rock only to be told they didn't have the part, The guy was very rude about it More

The service received was excellent. prompt and courteous with friendly attitude. You leave truly satisfied with the work completed with a car that is in working order. with friendly attitude. You leave truly satisfied with the work completed with a car that is in working order. More