Subaru of Little Rock - Service Center

I consistently get excellent service from my service rep. My mechanic has excellent diagnostic skills and routinely gives me service I can trust. My mechanic has excellent diagnostic skills and routinely gives me service I can trust. More

Service Advisor Clayvius was helpful in communicating the service needs for my Forester. Some repairs could not be completed the same day and staff coordinated to provide a loaner vehicle. Service on my ve service needs for my Forester. Some repairs could not be completed the same day and staff coordinated to provide a loaner vehicle. Service on my vehicle was completed the next day as expected. Staff have always been polite and helpful on my visits and the facility is a very pleasant one in which to wait. More

I’d like to commend Alex Perez for his outstanding customer service during my recent car maintenance visit at Subaru Little Rock. He was professional, attentive, and made sure everything was clearly e customer service during my recent car maintenance visit at Subaru Little Rock. He was professional, attentive, and made sure everything was clearly explained. I truly appreciated how smoothly the entire process went—from check-in to completion. It’s reassuring to know my vehicle is in good hands. Thank you, Alex, for making the experience stress-free and efficient! More

This was the second trip for us. We had our “first maintenance after purchase” visit the week before for our new Forester and we had to make an appointment to go back for a problem w We had our “first maintenance after purchase” visit the week before for our new Forester and we had to make an appointment to go back for a problem with the front seat passenger heater. Making the appointment was painless and they got us in promptly…thanks, Melissa! The second visit was longer as expected, and everyone was as nice and professional as they were the first time. Duncan came out and told us it was a software problem and I think we were all surprised it was a software issue instead of a battery issue. It was not an urgent repair, since it is June and not January, but they treated it as if it were. And, as it was a 7:00 a.m. appointment time so we were very happy to have snacks available. More

Technician Jessie was wonderful to work with, keeping me apprised of what was going on with my vehicle inspection and detailing before I was due to drive my inherited vehicle back home to Arizona. Too bad I apprised of what was going on with my vehicle inspection and detailing before I was due to drive my inherited vehicle back home to Arizona. Too bad I don't live in Little Rock, as this was the best service I've ever experienced. More

Good service. Got me in and out and less than 3 hours for both a diagnosis and fix which is impressive. Got me in and out and less than 3 hours for both a diagnosis and fix which is impressive. More

The got my car in and out in a timely. They updated me on the condition of the vehicle They updated me on the condition of the vehicle More

I appreciated the service center taking care of the care. After about 2 1/2 hours I went back to service to see if I could get a sense of how much longer it would be. I was told that it was taking a little w After about 2 1/2 hours I went back to service to see if I could get a sense of how much longer it would be. I was told that it was taking a little while to update the bluetooth on the stereo, but it e=was just ab out done. I thought - oh good, we are getting close. about 45 minutes later, Duncan talked to me and told me about the stereo and that there is an issue with the strut...would I be willing to take a loaner so they could fix it? sure. He came back in 20 minutes and said that it would not work because pets are not allowed in loaners - my Giant Schnauzer was with me the whole time. so the he left for another 20 minutes and brought back some papers for me to sign. then he looked around and said, "Oh, they took the car to the back, I will get it and bring it to the front. Thank you so much for your patience." So my dog and I went out front to wait....and wait...and wait. I notice the exit lane from the building, but there was someone elses vehicle there. Finally I went back in to the service area - where I saw Duncan sitting with a group of people. I waved the papers and said, Could I please go home?" He looked around and pointed to my vehicle and said, "well its right over there" (behind the other vehicle) There was no apology, no hustle to get it moving, I should just have known that it was there, even though I had been told that he would bring it out front to me. As I endured this day at your shop, and I watched a number of people sit and wait and wait and wait. I believe there is a time warp that occurs when people come on your lot. Our lives move at a fast pace - 1 to 1.5 warp speed. The moment we enter your dealership t i m e s l o w s d o w n t o . 3 w a r p s p e e d and there is nothing we can do about it. More

Service department left oil pan drain plug loose to the point where my vehicle was leaking oil. I shouldn’t have to ensure my drain plug is properly torqued after paying for an oil change. That could have point where my vehicle was leaking oil. I shouldn’t have to ensure my drain plug is properly torqued after paying for an oil change. That could have severely damaged the vehicle I purchased from YOU. More

Kipperlie I hope i spelled that correctly was awesome. I’ve worked with service advisors in the past most recently Patrick Dyer who i really liked but Kipperlie and i am hoping in the future i can request I’ve worked with service advisors in the past most recently Patrick Dyer who i really liked but Kipperlie and i am hoping in the future i can request her. I actually got her 2 days in a row and she greeted us both days with a big smile which made Celeste and i feel welcome. She kept us posted on the status of our vehicles which was great.. Please keep her she was awesome. Thank her for us. More