Subaru of Little Rock - Service Center

Always friendly, professional keep customer in loop. The waiting are always clean, beverages Great welcoming service The waiting are always clean, beverages Great welcoming service More

It was my first oil change. It was on time, when Clayvius Baker said it would be ready. He walked me through on what they found and explained everything, this is the second ca It was on time, when Clayvius Baker said it would be ready. He walked me through on what they found and explained everything, this is the second car we got from there. I will go back when I need another one. More

Very helpful staff. My vehicle was expertly diagnosed and repaired. The Service department at Subaru of Little Rock has upped its game considerably over the five years w My vehicle was expertly diagnosed and repaired. The Service department at Subaru of Little Rock has upped its game considerably over the five years we have been doing business with them. More

Jaime was great! He got me in and out in even less time than I thought it would take. Thanks for y’all’s hard work! He got me in and out in even less time than I thought it would take. Thanks for y’all’s hard work! More

I have always loved Subaru service but have had a bad run the past few years. Although my 2007 legacy outback is there every six months at least, service missed really nasty break fluid, broke something eve the past few years. Although my 2007 legacy outback is there every six months at least, service missed really nasty break fluid, broke something every single time after the airbag was replaced-forgot to plug in emergency flashers-turn on seat belt alarm-then busted the glove box slide when I took it back. I realize they are in a hurry but the biggest thing---when it was in last week for the glove box repair I was told it had an aftermarket clamp on the radiator hose- no clue where it came from since it is only ever at Subaru except for battery replacements since they fail when Subaru is closed. Further, I was informed that the head gaskets were bad last Thursday so my husband took it to two separate independent shops for an evaluation and pressure tests and both informed him that "there is nothing wrong with this engine or head gaskets" - that cost us an additional 400$ but cheaper than the 5k quote for engine work. I am perplexed because I have followed this dealer from Cantrell toward downtown to Chenal parkway and its current location off Colonel Glenn. It seems the larger the service department gets, the worse the service. I still love Subaru and will buy a new Subaru when I replace this one but I am questioning the caliber of the service department. My husband was told that the only thing we need to do in the near future is replace the connectors to the radiator. The service people are super nice but I am unsure of their knowledge. The rating of the people I worked with is N/A because I don't know who any of those people are-literally-but your review insists that I check something so please ignore those checks for people rating because I never met them More

Wonderful service department. I have total confidence in that when, I take my car there the work will be done correctly. I have total confidence in that when, I take my car there the work will be done correctly. More

Great people and prompt service. Techs are conscientious and keep you informed about your vehicle needs and options for service. This is my 5th Subaru and this dealership is part of Techs are conscientious and keep you informed about your vehicle needs and options for service. This is my 5th Subaru and this dealership is part of the reason More

Jessie and his manager in the service department did an excellent job in what was probably a difficult situation involving the body shop that did the rear passenger door which a worker at the dealership ac excellent job in what was probably a difficult situation involving the body shop that did the rear passenger door which a worker at the dealership accidentally dented. The auto body shop repaired the dent but the rear edge of the door did not align with the rear quarter panel. I am sure Jessie and his manager had to convince the body shop and the insurance company that the door had to be properly repaired. Throughout the process Jessie was very professional. He did no finger pointing although I am sure he was dealing with a very tricky situation. More

Friendly people and atmosphere. Comfortable and well stocked waiting room and clean restrooms. The tech kept me well informed via text and even sent a video of our car sit was being Comfortable and well stocked waiting room and clean restrooms. The tech kept me well informed via text and even sent a video of our car sit was being serviced. Very satisfied with our visit. More

The service was awesome, the people were great they completed ahead of time. They kept me informed all the way completed ahead of time. They kept me informed all the way More