Service department may be fine, but buyer beware of the sales department!
We came here because we wanted to buy a Subaru and support a local business. Test drives went great, but then the "misunderstandings" began:
1. We named a price. They agreed. When we came in to sign, they tried to have us pay MSRP. Then, when we reminded them of our agreement, it was "only possible" for $300 more. It took two hours of sitting there for them to "only" raise the agreed-upon price by $100.
2. We ordered a car they said would arrive "at the beginning of the month." A day later, Subaru emailed to say it would arrive "at the end of the month." We called. They couldn't explain.
3. We ordered a car with a black interior. They called us three days later to say it was "two-tone." Again, no explanation. We had to look online to realize two-tone meant WHITE.
4. We canceled our order and asked to pick up all the paperwork we signed and get back our deposit check. All the paperwork was shredded, they said. But we could get the check. When we went in, they had the paperwork--not shredded. But the check had been cashed, they said. We should "call at the end of the month" to get a refund check processed. No apologies.
If you are shopping for a Subaru, save yourself time, money, and frustration. Shop elsewhere!