Subaru of Morgantown

2nd time, and we'll keep coming back. Wife and I first bought a legacy from this dealership during "Car wars" last year, where they gave us a great trade in, and worked really hard to get Wife and I first bought a legacy from this dealership during "Car wars" last year, where they gave us a great trade in, and worked really hard to get us a good interest rate. This time, I went in to order a car, with no plans of actually trading my current car in for a few months, awaiting the new arrival. Once I arrived, they had a car meeting my specifications, but it was more than I wanted to spend. They talked to me about the car, worked some sort of magic I'm still unsure of, and got me a lot more car for around the same price I was going to be paying on a lesser model. Can't say good enough things about Joe, James, Julie, and Scott. They worked really hard to get me a car I wanted at a price I could afford well past closing time. More

UPDATE (7/16/13): I am updating my review & downgrading my rating after having a 2nd poor experience with John Howard's service department. I dropped my car off because there was a bunch of wa downgrading my rating after having a 2nd poor experience with John Howard's service department. I dropped my car off because there was a bunch of water that somehow got below the floor and was soaking the floor in the passenger side of the vehicle (both front floor & rear floor)--this happened on a trip out of town and the floor was soaked for 4 straight days. I brought the vehicle in and it was fixed the next day with the explanation that one of the drains was clogged so the water (rain) could not drain properly through it. So far, so good (car fixed promptly in 1 day). I got to pick up my car that night at 8:30 PM and after getting in it, I notice the passenger seat is wet. And the floor is wet. And the passenger door is completely covered with water. Why? For some reason the front passenger window was open 1/2-1". So basically I dropped off the car with a problem (wet floor) and picked up the car with the exact same problem (wet floor) + additional problems (wet seat, wet door, etc.). Well done, John Howard. Good job, Good Effort. I purchased a certified pre-owned 2013 Forester and after getting it home, realized that night none of the 3 power outlets were working. The next morning I took it to John Howard Subaru (only Subaru dealership in town unfortunately) to see what the issue was. I explained the problem ("None of the power outlets are working") to a male at the front counter and about 45 mins later the car came out (I have to admit that I had expected to wait for a few hours based on how many people were in the waiting area when I arrived and was pleasantly surprised that it was less than an hour). The person I originally spoke to said that the cigarette lighter & USB port were working (he said the fuse was bad) and showed me some paperwork that I signed but wasn't allowed to take with me; I asked for a copy of it and was told that it would have to be mailed to me. Side Note: What kind of service place doesn't even give you a receipt for service, even if it is free due to being under warranty? Anyway, before leaving I went & tested the center console outlet (not working) and the trunk outlet (not working). I went back in and told this to the person who originally waited on me. He replied that the car would then have to come in for a service appointment, which I scheduled for 3 days later. After getting home, I investigated myself and found that the 20-amp fuse which supplies both the center console & trunk oulets was simply blown. After replacing it with one of my own 20-amp fuses, they both worked perfectly. I called back the dealership to find out why this wasn't done when my car was in there. I was told (by the service manager, Todd) that the technician only checked the cigarette lighter & USB port because that was all that was listed in the notes for him to do. Thus, it seems that the person working at the front desk heard "None of the power outlets are working" and transcribed that into "cigarette lighter & USB port not working". If a person whose job it is to describe in detail the service your car needs & he/she messes up as badly as this, frankly that person needs to go back to middle school to practice note-taking. Now, this scenario (technician did what he was supposed to do, just given bad information from front service counter) seems unlikely given the following. After I went inside to report that the 2 other outlets weren't working, the front desk person did not say anything about those outlets not being checked/listed on the service request. In other words, IF the cig lighter/USB were the only things listed to be checked on the notes, then (after being told that the other 2 outlets didn't work) the front desk person should have said that they (other 2 outlets) weren't supposed to be checked. But he didn't. 2 stars because they had free doughnuts, free Wi-Fi and the car was "ready" in 45 minutes. I don't plan on ever going back to this place, even if the work to be completed is free (i.e. under warranty), and would probably drive 20-30 miles to the next closest dealership instead. More

This dealership deserves no stars for ANYTHING! They are crooks. I came in looking for a new car about a year ago, and they said they would try to locate one. They asked for a $1,000 down payment to "show I crooks. I came in looking for a new car about a year ago, and they said they would try to locate one. They asked for a $1,000 down payment to "show I'm serious". I gave them the cash and waited to see if they could locate a car. Days went by and our agreement was if they could not locate the car in 3 days my payment would be returned. I called after 3 days and they couldn't find one so I said I'll come get my payment. The guy with the accent said no no give me more time and I said no I had found a car in L.A. He put his manager on who had the nerve to say we should keep this thousand dollars because we made enough phone calls in 3 days to earn it. Wow you made a few calls it must have been such a hard time. Only after threatening legal action did they let me pick up my money two days after the deadline. These guys are crooks, liars, and desperate for your hard earned money. Please do not deal with them, as they will try anything to take your money. They tried to ignore my calls, hang up, yell at me, etc. More

This was the first time I used internet for a quote. It was great dealing with Marissa her response was very fast, gave us a great offer, she had the total deal to us before we even got to the dealership. was great dealing with Marissa her response was very fast, gave us a great offer, she had the total deal to us before we even got to the dealership. All we had to do was test run the car and get our extended warranty info. The day we was able to go to the dealership Marissa was off and Jason took over he was very friendly had all our info ready when we got there, also had the car ready for us for the test run. This was the fastest we had ever got thought a car sale. Jason also worked on some discounts for a couple of extras that we were going to get. Again very professional. We will recommend them to our friends and family and will also go back there again in the future. More

Friendly environment and friendly staff. I will keep going back to this dealership. I have purchased 2 vehicles at John Howard and have been very pleased. I'm sure my next Subaru will also come from Jo going back to this dealership. I have purchased 2 vehicles at John Howard and have been very pleased. I'm sure my next Subaru will also come from John Howard in morgantown, WV. More