Subaru of North Tampa

Although I was very pleased with the salesman Justin Fletty, I believe there are some serious communications problems between management and finance. I agreed with Joe on an out-the-door price and, aft Fletty, I believe there are some serious communications problems between management and finance. I agreed with Joe on an out-the-door price and, after signing multiple documents, I found that I was charged over $2,800.00 more than agreed to. They did correct the problem which required me to revisit the dealership the very next day. The other thing that bothers me is the finance rate of 6.79%; I "thought" Joe had told me the percentage was 2.9% as I have an excellent credit rating. I plan to pay the financed portion off fairly quickly but, the point is, there seems to be some communications problems within the Sales Dept. Lastly, I asked Joe if there were any deals coming up for Memorial Day and he said "we have deals everyday." The next day I received an email saying $1,000 more for trade-ins or $250 gas card for vehicles purchased between 05/20/2026-06/03/2026. I understand it is too late for the $1,000 more for trade-in but I believe I qualify for the $250 gas card. I've emailed customer service and the Sales Dept and have yet to receive any response. I thought this dealership prided itself on making everyone feel like they are part of a family. Unfortunately, I believe they have a way to go to achieve that goal. Despite the lack of coordination, etc., I am enjoying my new Subaru Forester so far. BTW: I came to the dealership to possibly purchase a 2022 Lexus 350. I called right before coming to the dealership and spoke with Chris (I believe). When I got there, the vehicle had already been sold and apparently the buyer had put a hold on it a few days before. This is shady business!!! More

They quoted me a price, I signed the worksheet and then they came back saying they made a mistake and raised the price $8,000. They then jerked me around for a while longer and we finally got to a price th they came back saying they made a mistake and raised the price $8,000. They then jerked me around for a while longer and we finally got to a price that was agreeable. We agreed to settle up the next day and when I returned, they misquoted the price again (higher than we agreed to). Finally, they said they would follow up with a missing registration sticker but my sales guy ghosted me after the sale despite my half-dozen attempts to reach him. Funny how he was accessible fire the sale but once he got the sale, he disappeared like a ghost in the wind. This dealership is the reason so many people buy from CarMax and Carvana. Not recommended More

I didn’t like how online allowed me to book a certain time but I was called to reschedule. time but I was called to reschedule. More

Very happy with Nolan at the service desk. Did a great job staying in communication Did a great job staying in communication More

Pleasant and professional staff. Service was quick, car washed which is a very nice addition to attention!! Service was quick, car washed which is a very nice addition to attention!! More

I had a rocky start with my recent service experience, but Jake and Brandon completely turned things around. Jake and Brandon both genuinely care about their customers, and that level of care made all the but Jake and Brandon completely turned things around. Jake and Brandon both genuinely care about their customers, and that level of care made all the difference in my experience. Their professionalism, kindness, and commitment to making things right completely changed my experience. I left feeling valued as a customer and happy to have them in my corner as I close in on 200k miles. More

It is always a pleasant experience when I interact with the sales or service area at North Tampa Subaru. the sales or service area at North Tampa Subaru. More

I loved working with Scotty best service advisor ever please give him a raise ASAP please give him a raise ASAP More

Jake and his crew diagnosed the problem and got it fixed in no time. I appreciate all the updates as well. Very satisfied. Thank you! in no time. I appreciate all the updates as well. Very satisfied. Thank you! More

Great people, quality service, and service provided on the timeline discussed. I trust Madison to provide the best service for my Subaru Outback! the timeline discussed. I trust Madison to provide the best service for my Subaru Outback! More