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Subaru of Olathe
Olathe, KS
410 Reviews
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Showing 410 reviews
March 30, 2024
I drove 50 miles to BUY a 2022 Outback Wilderness with 35,000 miles on it. They had advertised this vehicle for over 2 weeks listed at $31,500. When they dropped the advertised price I immediately set up 35,000 miles on it. They had advertised this vehicle for over 2 weeks listed at $31,500. When they dropped the advertised price I immediately set up an appointment to go go look/buy this car. When I got there and looked at the car I could tell it had not been detailed yet. No big deal as I figured they could get it done. After filling out the paperwork I was notified that it would have to go through certification to get the rest of the 100,000 mile warranty. I was told this would take a week and that it would be ready the following Saturday. No optimal but I was cooperative as things seemed to be going ok. I wrote a $500 check to hold the car for me. Fast forward to the next week. I hadn't heard a peep from them and it was Thursday before I was expecting to go pick up the car. I texted them and was told it would be another week as parts were on back order. I told them this was unacceptable and to void my check and mail it back to me. I got the usual lip service and had to give them a hard NO and to cancel the deal. Then it took them over 2 weeks to mail my check back to me. I told them I couldn't understand why the certification process hadn't been completed BEFORE they advertised the car and got no answer to my question. I absolutely would not recommend this dealership and I will not be giving them any of my business. In fact, I have decided to forego buying a car at all at this point. This left such a bad taste in my mouth that I can't bring myself to trust any dealership at this point. They have just reaffirmed in mind that car dealerships are just as sleazy as they have always been. They are more than happy to take your money but the crickets come out when you call them out on poor business practices. What they fail to understand is that if they would just treat us right they would have our business for life. More
by tim.john87
Employees Worked With
Jackie and Jordan
March 16, 2024
My wife and I visited Subaru of Olathe in the market for a slightly used Crosstrek. We did not know it was a transparent & market based pricing dealership. Blaine Emerson, sales manager, greeted us and show a slightly used Crosstrek. We did not know it was a transparent & market based pricing dealership. Blaine Emerson, sales manager, greeted us and showed us what they had in stock. He was very patient, and answered all our questions concerning the 2023 Crosstrek we were interested in. We found the price in line with similar cars advertised on line in our region. He gave us time to make our decisions on warranties and financing and never pressured us to get the deal done. He handled the transaction from start to finish and was a pleasure to work with. When it was time to take possesion of the vehicle he had Austin Richardson, Customer Experience Specialist, patiently explain the interior controls and functions. We have no complaints and would recommend Subaru of Olathe to anyone! More
by dastewart
Employees Worked With
Blaine Emerson, Austin Richardson
October 08, 2023
Staff are friendly, but professional. They also gave me good suggestions on how to maintain my car. They did a good job and were quick with getting my car back to me. One problem. Som They also gave me good suggestions on how to maintain my car. They did a good job and were quick with getting my car back to me. One problem. Someone touched the fabric on my driver's side door and put dirty oil stains on it. I'll have to see if I can get them out. More
by Rufus.st.Clair
Employees Worked With
NA
June 15, 2023
This was my first time purchasing a new Forester at the Subaru of Olathe. The staff are very friendly and kind. The manager is so nice. I’m satisfying and highly recommend going to this place. Subaru of Olathe. The staff are very friendly and kind. The manager is so nice. I’m satisfying and highly recommend going to this place. More
by Tracy
Employees Worked With
Jackie and Troy
March 16, 2023
My name is Mark Kirkpatrick and I live almost 40 miles from your dealership but bought a Outback from you in 2019 so when I decided I wanted another one I came to see Olathe Subaru. After a day of looking from your dealership but bought a Outback from you in 2019 so when I decided I wanted another one I came to see Olathe Subaru. After a day of looking we settled on looking at a 2022 with 11,000 miles and you folks taking my trade in. The car was grey with black leather. I told both sales folks that I have never had a black leather car living in Kansas City my entire life so that car was not really an option unless it had cool seats. I was assured it was a Touring unit and when I picked up the car last week it even had Touring mats installed, which I sent you a picture of your mats installed. Thus no cooled seats and evidently not a Touring unit. Your folks have gone into silent mode and not returning and correspondence. An apology is great but it doesn’t fix the mistake your folks made. I thought I deserved more. Mark Kirkpatrick 816-308-6205 More
by Mark Kirkpatrick
Employees Worked With
Oscar and Troy
February 17, 2023
Grant Stephenson provides outstanding leadership and has superlative knowledge regarding Subaru of Olathe. Made me feel like family. Highly recommended! superlative knowledge regarding Subaru of Olathe. Made me feel like family. Highly recommended! More
by rdstep1982
Employees Worked With
Stephenson, Grant
January 07, 2023
Their pricing is good and they are very friendly. They worked really hard to ensure I got everything I wanted on my car. Devin was fabulous to work with and made the process incredibly easy. The fi They worked really hard to ensure I got everything I wanted on my car. Devin was fabulous to work with and made the process incredibly easy. The finance people are only OK, but I have yet to meet a decent finance person at any car dealership I've ever been to. More
by watermelonsugar
Employees Worked With
Devin
November 12, 2022
Agreed to a purchase price with Jordan (sales) and also communicated that I was approved for a loan through my bank. Jordan then tried to sell me on financing through his bank and I filled out all paperwo communicated that I was approved for a loan through my bank. Jordan then tried to sell me on financing through his bank and I filled out all paperwork (and credit check) and then told the car was sold. Poor communication between the sales team and now my wife and I are left with a hard credit check on our credit score. More
by Andrew_Crockwell
Employees Worked With
Jordan
