Subaru of Olathe
Olathe, KS
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I considered your dealership because you had an Impreza to test drive. There are several Subaru dealers in the KC area that did not even have one on their lot to test drive. I was a Subaru owner in the 8 to test drive. There are several Subaru dealers in the KC area that did not even have one on their lot to test drive. I was a Subaru owner in the 80s but have not seriously consider one since. I instantly liked the car that you had available. It was almost the car that I would have ordered. Close enough that we made the deal and now are happy to own the car. I was pleased with the whole experience of the vehicle purchase with one exception, not a big problem but a question none-the-less. I bought the car on Tuesday and made the appointment to pick up on Thursday. When my wife and I arrived on Thursday the car was not ready for pickup. It needed to be cleaned up/detailed. The clean up started and was completed while we waited. Not sure why this was delayed until after we arrived. Additionally, there was about 15 miles added to the car after we bought it but before we picked it up, that is not an issue but a curiosity. The sales people (Jamal Dean and Hannah Elder) we dealt with were very helpful, pleasant and a pleasure to work with. This is the third new car I have purchased in the last 6 years and was the quickest and easiest of the three. Thank you More
Brian Reavis was very nice and respectable. He tried his hardest to get the deal I wanted and I did. He didn't beat around the bush like a lot of others dealers do. Keep it up!!! hardest to get the deal I wanted and I did. He didn't beat around the bush like a lot of others dealers do. Keep it up!!! More
Thanks Jamal for all the work you did for me on my new Outback. I appreciate the great customer service you gave. Not only did you answer my many questions you also were always ready to give me answers Outback. I appreciate the great customer service you gave. Not only did you answer my many questions you also were always ready to give me answers at anytime even on your day off, before hours and after. Thank you for making the transaction easy and pretty quick. I look forward to working with you and I would for sure tell anyone looking to ask for you! Thank you again I love the Outback so for very much and it has everything I was wanting. More
Jeff was very professional and easy to work with. We were considering buying an Outback, but after spending the evening on the lot and working with Jeff, we decided to make the purchase. Of all my expe were considering buying an Outback, but after spending the evening on the lot and working with Jeff, we decided to make the purchase. Of all my experiences on car lots, only one other experience was as pleasant, and needless to say, both times I ended up purchasing a vehicle sooner than anticipated. Kudos to Jeff and his dealership. More
I had an ok enough experience when I was at the dealership, but due to other circumstances I could not take the vehicle with me when purchased. I requested the paperwork for the new vehicle be sav dealership, but due to other circumstances I could not take the vehicle with me when purchased. I requested the paperwork for the new vehicle be saved until I authorized the transaction 2 days later. Before I authorized to process the paperwork I saw that the check for the down payment had already been processed. I had trouble finding time to pick-up the vehicle, as I live 2 hours away. The sales person offered to drive the vehicle for pick-up, but I was trying to avoid that. When I finally scheduled the pick-up, the vehicle was hailed on the night prior. The hail damage was fixed in a timely manner, but then I was offered an after-hours pick-up for the vehicle on a Sunday. The sales person did not show due to car trouble. His phone was off and my calls were then ignored when the phone was turned on. He could not call me due to his phone charging and simply text me that he wasnt coming. The vehicle was to be stored under a carport and was seen that evening parked on a side street. When I spoke with the manager the following day he simply said his sales person should not have offered to deliver the vehicle on a Sunday and asked me to be understanding for his salesperson's rudeness due to his situation with his car. The car was to be delivered the following day, but I did not want another person driving the vehicle, but I was given no other option. When the vehicle was delivered to my place of work I was told when the vehicle was coming. There was no advance notice. Upon inspection of the vehicle the floor mats that were ordered and paid for were not with the vehicle. The gas had not been refilled prior to the driver leaving the dealership. Also, the interior of the vehicle had not been detailed and was very dusty. More
Had a pleasant experience. Everyone was friendly and helpful. I came away with a vehicle I am very happy with and would definitely go back in the future or refer friends and family to the dealership. helpful. I came away with a vehicle I am very happy with and would definitely go back in the future or refer friends and family to the dealership. More
We were in the market to replace a 15yr old Honda minivan with 220,000mi+. Stopped in Saturday after test driving a Honda CR-V to check out the Forester. Mongo was very friendly, helpful, and knows his vehic with 220,000mi+. Stopped in Saturday after test driving a Honda CR-V to check out the Forester. Mongo was very friendly, helpful, and knows his vehicles well. Radio station was doing a live broadcast so they had sandwiches and stuff to eat. With the $1 over invoice promotion we feel like we got a good, fair deal. We drove away with a Forester Limited and are looking forward to being loyal long term members of the Subaru family! More
David was very helpful and informative but not pushey. He walked me thru whole the process and gave me a tour of the facility. He even followed up with a phone call the next day to see how I was getting He walked me thru whole the process and gave me a tour of the facility. He even followed up with a phone call the next day to see how I was getting along with my new vehicle. More
I have always received great service from Olathe Subaru. Jeff Keeney has sold me my last 3 cars and always goes the distance, whether finding a car or offerring a competitive price. I have called him many Jeff Keeney has sold me my last 3 cars and always goes the distance, whether finding a car or offerring a competitive price. I have called him many times over the years and he is always friendly and willing to assist me in anyway or if he can't find someone that can. The dealership has been very good to me and helped me many times with purchases, upgrades and other situations. My experiences have brought my business back to Jeff and Olathe Subaru since 2002. More
Everyone we worked with at Olathe Subaru was very knowledgeable and friendly. They cooperated and supported each other and we felt very satisfied with their customer service. We would recommend them knowledgeable and friendly. They cooperated and supported each other and we felt very satisfied with their customer service. We would recommend them to anyone looking for a new or used car. We love our Subaru! More




