Subaru of Pembroke Pines

smooth operations terrific, friendly employees help you through the process smoothly car comes out, a little later than promised, shiny and bright Jaime goes over th terrific, friendly employees help you through the process smoothly car comes out, a little later than promised, shiny and bright Jaime goes over the results of your check list and happily answers any questions More

Nice and simple All went well until it was time to check out. I was not informed that the vehicle was ready to pick so I waited and waited and waited. After about 15 All went well until it was time to check out. I was not informed that the vehicle was ready to pick so I waited and waited and waited. After about 15 minutes I went up to the cashier to inquire about my car and to my surprise, the paper work was on the desk. So my question is, after dropping of the paper at the cashier, please inform the customer. Also, even do the service was done and the car was washed (according to the attendant), the car was not in the driveway for pick up; so I had to wait another 8 - 12 minutes to get the car. This is not much but is an extra 25 minutes, more or less, waisted on nothing, not engaging with the customers, not respecting peoples time. In my experience with customers, you must keep them engaged to keep them coming back and happy. More

1. Service On time, as promised by Dirk, functional and comfortable waiting room, and service fully explained by Steve. Could be an incentive to have two Subar On time, as promised by Dirk, functional and comfortable waiting room, and service fully explained by Steve. Could be an incentive to have two Subaru.Thank you. More

good experience Good Experience. Jaime Rivera was punctual, friendly, answer all my question and i'll by glad to refer my friends to him. keep the good work and gre Good Experience. Jaime Rivera was punctual, friendly, answer all my question and i'll by glad to refer my friends to him. keep the good work and great service More

Great experience Everyone was helpful and patient. Overall great experience and loving my car. Every person that we dealt during the whole transaction was nice and mad Everyone was helpful and patient. Overall great experience and loving my car. Every person that we dealt during the whole transaction was nice and made the experience less tedious than it usually is. Great experience. More

Great Service Dept As always great service advisors and great service department. Always very thorough and excellent customer services provided on every visit to date. D As always great service advisors and great service department. Always very thorough and excellent customer services provided on every visit to date. Does not disappoint. More

Simply amazing The service provided at this particular dealership is hands down one of a kind. I have been to other Subaru dealerships for service, and although I ha The service provided at this particular dealership is hands down one of a kind. I have been to other Subaru dealerships for service, and although I have ALWAYS been met with top professionalism and care, at Pembroke Pines, I honestly feel like they are going that extra step to try to help me out and make sure everything is taken care of. I am sure that if I went to a jiffy lube or some other small location for service, I would save money.. but there is a real sense of security and commitment that this place has that has made me a loyal customer. I truly appreciate their hard efforts and kindness. I strongly recommend this location! More

Knowledgabe staff. Joe is great!! Had to have my transmission rebuilt. Brian did awesome job. Joe is the best service rep. It took a little long but it was meticulous work. Had to have my transmission rebuilt. Brian did awesome job. Joe is the best service rep. It took a little long but it was meticulous work. More

GREAT. ADVISOR JAIME WAS OUTSTANDING I travel from CHICAGO=MIAMI=CHICAGO and I service the car at the end of each trip. THE CAR IS THE BEST CAR I HAD. COMPARE TO MY CADILLAC THAT AFTER 6 I travel from CHICAGO=MIAMI=CHICAGO and I service the car at the end of each trip. THE CAR IS THE BEST CAR I HAD. COMPARE TO MY CADILLAC THAT AFTER 6 HOUR ALL INSTRUMENTATIO FAILED MY SUPARU ONLY INCREASE MILES PER HOUR. FROM 23 AT CITY DRIVE IT WENT TO 31.2. Jaime Garcia was there 3 years ago and both times understood my needs. He informed me about a recall and took care. EXELLENT ADVISOR! More

Ease of recall appointment Upon receiving notice of recall on all 3 of our Subaru's I called and spoke to Jessica. She made the process of scheduling easy even though one of our Upon receiving notice of recall on all 3 of our Subaru's I called and spoke to Jessica. She made the process of scheduling easy even though one of our cars was not in the system yet. Upon bringing 2 cars in, Joe our service advisor, greeted me and allowed us a speedy check in to miss the incoming thunderstorm. Would also like to mention the kind valet who checked my car in whose name I did not get. She helped me to relink my phone to the car after the battery had been changed and it only took seconds! More