Subaru of Pembroke Pines

Mr Juan Carbonell is a top seller, professional, honest, very friendly, knowledgeable, speaks several languages, old fashion salesman and an individual that makes you want to buy a car from him; he would go very friendly, knowledgeable, speaks several languages, old fashion salesman and an individual that makes you want to buy a car from him; he would go the extra mile to get you a good deal without pressure, or being aggressive about the sale. I felt very blessed and honored to have dealt with Mr. Carbonell, he truly is an asset to Subaru of Pembroke Pines. Just went for a service at the dealership, and while waiting on my car, and no plans to purchase, by just talking to Juan, two hours later I walked out with my new 2025 Subaru Forester! I highly recommend Mr. Juan Carbonell to anyone out there, who is looking to deal with excellence, decency and integrity! Overall a great experience! More

The Subaru dealership treated me very kindly when I had to turn my lease in 2 months early, and sadly not be able to get a new one, due to health reasons. I really appreciate the special care they gave me. to turn my lease in 2 months early, and sadly not be able to get a new one, due to health reasons. I really appreciate the special care they gave me. Julio carefully explained everything, including how to handle my tag, insurance and Starlink!! Thank you so much! More

We recently visited this dealership to purchase a Certified Pre-Owned vehicle, and our experience started on a high note. The sales team was absolutely fantastic, professional, attentive, and genuine Certified Pre-Owned vehicle, and our experience started on a high note. The sales team was absolutely fantastic, professional, attentive, and genuinely collaborative. It was clear that they cared about making the customer experience as seamless as possible. Each salesperson we encountered went above and beyond, working together effortlessly to ensure we were taken care of. However, things took a significant turn when we reached the managerial level, particularly with the finance and sales manager. After meeting with the finance manager @JaimeGaitan, we were immediately pushed into a series of “coverage upgrades” that were presented as essential, as if the lender was recommending them. These were on top of the typical GAP insurance, which we were already familiar with. Instead of discussing our financing options, interest rates, or percentages—things you'd expect to cover in a car deal—the finance manager was fixated on the monthly payment, refusing to provide any clarity when asked about the specific terms. His response was a dismissive “That’s the rate the lender approved you guys,” before trying to sneak in an extended warranty disguised as part of the Certified Pre-Owned package. We caught this misrepresentation and declined the extended warranty. At this point, the finance manager walked out on us, saying we needed to renegotiate with sales, leaving us bewildered. Then came the sales manager @EricStampone, who only added to the confusion. He tried to insist that the so-called "CPO Agreement" was not an extended warranty, yet failed to explain how it wasn’t. Our question was simple: why call it a CPO agreement if it’s an extended warranty, why not just call it that? The sales manager stuck to his story, claiming it wasn’t an extended warranty but rather a “wrap.” Later, he even texted me a brochure that contradicted his claims, clearly labeling the coverage as an extended warranty for CPO vehicles. When I asked for further clarification and why we couldn’t get clear financing terms from the finance manager, he avoided answering and instead questioned why I was upset. His final stance was to dismiss the deal entirely, stating, “That’s the way it is,” as if that would somehow settle the matter. The saddest part is that this entire deal was derailed by management, who seemed more focused on tricking customers into add-ons rather than being transparent. It’s a shame because the sales team worked hard to build trust and provide a positive experience, only for the managers to squander it with their underhanded tactics. My heart goes to the hardworking sales staff, who deserve better leadership. Unfortunately, the management here seems more interested in misleading their customers than closing an honest deal. Proceed with caution if you’re dealing with anyone beyond the sales team. More

Excellent customer service. Agents are very nice and able to help you all the time. This is my favorite dealer. I really recommend this dealer for everyone that want to buy an e Agents are very nice and able to help you all the time. This is my favorite dealer. I really recommend this dealer for everyone that want to buy an excellent car for a long period of time and save money. More

Very disappointed with the integrity of your service department (Brittany) and customer service ( Randy) to resolve a simple issue. My wife and I purchased a Subaru Outback from your dealership and wer department (Brittany) and customer service ( Randy) to resolve a simple issue. My wife and I purchased a Subaru Outback from your dealership and were promised a free oil change in writing and it was not honored. Still waiting for a response. More

In my little experience in this beautiful country, he is one of the most complete sellers, attentive, he offers good service to his clients, he is always there to help for me, he is the best I have ever met one of the most complete sellers, attentive, he offers good service to his clients, he is always there to help for me, he is the best I have ever met, I thank him very much and many blessings and may he continue to offer that service. so excellent he is COWBOY FROM SUBARU OF PEMBROKE PINES More

I want to thank Alex for a seamlessly smooth transaction! From my initial phone call to him two days ago, to setting up an appointment, to the test drive and then finalizing the numbers, Alex made the whole From my initial phone call to him two days ago, to setting up an appointment, to the test drive and then finalizing the numbers, Alex made the whole process a pleasure. A shout out also goes to Jaime in finance, and the on-site insurance rep David... they also helped to make entire transaction (car purchase and trade-in) easy. Everything was done in under 2 1/2 hours! Thank you Alex, and Subaru of Pembroke Pines! More

I had the pleasure of working with Alex Caballero last week to purchase my new 2024 Subaru Forester from Subaru of Pembroke Pines. Alex is a top notch professional who knows his product and will provide week to purchase my new 2024 Subaru Forester from Subaru of Pembroke Pines. Alex is a top notch professional who knows his product and will provide outstanding customer service. I highly recommend contacting Alex for anyone interested in purchasing or leasing a Subaru. More

Alex from great to work with from the start! He knew the product, he knew the process, and he made it easy to do complete the sale. My mom who is older couldn’t make the 1hr drive so we did He knew the product, he knew the process, and he made it easy to do complete the sale. My mom who is older couldn’t make the 1hr drive so we did everything digitally and over the internet. The process was very smooth. All we needed to do was bring the trade vehicle to the dealer and update the insurance to the new one. Easy! Other dealers did not want to do the deal over the phone. Alex and his team did! Definitely recommend Alex and Subaru Pembroke Pines! More

I bought a Subaru Forester at this Pembroke Pines location. This is my second time buying a car at this location. What excellent customer service! Especially Kerry in your sales department. location. This is my second time buying a car at this location. What excellent customer service! Especially Kerry in your sales department. More