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Subaru of Pembroke Pines - Service Center
Pembroke Pines, FL
1,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,000 Reviews of Subaru of Pembroke Pines - Service Center
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July 20, 2019
Outstanding service It is anda bring great satisfacción Whedon a tema of experts tale care of your concerns. I was always informed during the service. Great customer serv It is anda bring great satisfacción Whedon a tema of experts tale care of your concerns. I was always informed during the service. Great customer service. Thank you More
by SOFROFL
Verified CustomerEmployees Worked With
Steven J Ross
July 20, 2019
Joe was friendly and professional Joe explains what service my vehicle needs and works within my budget to keep it in good shape.I appreciate the way he takes care of me and other cust Joe explains what service my vehicle needs and works within my budget to keep it in good shape.I appreciate the way he takes care of me and other customers I see him interact with. More
by RANDY_FRAIL
Employees Worked With
Joe Solerno
July 19, 2019
Bait and switch I have been in communication with Subaru of Pembroke Pines in South Florida with the General Manager, Duane Massa and I am highly unpleased. The misco I have been in communication with Subaru of Pembroke Pines in South Florida with the General Manager, Duane Massa and I am highly unpleased. The miscommunication and lack of professionalism with management and the sales staff is unreasonable. I recently changed my car from Lexus to Subaru and had one month left on my lease with Lexus. I was told by two Subaru employees that my last month with Lexus would be paid if I accelerated on a new lease with Subaru at that very moment, however, this was a bait and switch move and they never placed this in my contract. I went in to speak with Duane Massa and even after having written proof through text message that his employee explained to me that his superior had approved to include the last month of my Lexus payment ($402.76), he still did not make any efforts to make this right for me. Subaru has been extremely unhelpful throughout this process. They give me the run around every time I speak to an employee. I hope no one ever has to have their new car experience ruined by these people the way that Subaru ruined it for me. I will never do business with Subaru again and regret ever leaving Lexus in the first place and stepping foot into this dealership. More
by Stephalvrz
Employees Worked With
Duane Massa
July 19, 2019
Great job and customer service Joe Salerno was great in taking care of my issues with my dashboard, and backseat bench, he was very nice, friendly and professional and made sure we Joe Salerno was great in taking care of my issues with my dashboard, and backseat bench, he was very nice, friendly and professional and made sure we were satisfied with the work More
by ckw2040
Employees Worked With
Joe Salerno and the interior guy I think his name was Jimmy
July 18, 2019
Recall Joe Salerno was my service rep. He was informative and professional. The waiting area was comfortable and convenient. Especially liked the car being w Joe Salerno was my service rep. He was informative and professional. The waiting area was comfortable and convenient. Especially liked the car being washed. Thank you. More
by Blab
Employees Worked With
Joe Salerno
July 18, 2019
Service dept rocks! Joe Salerno took care of everything! Helped me get my warranty repairs squared away. Waiting area is comfortable with coffee and WiFi while you wai Joe Salerno took care of everything! Helped me get my warranty repairs squared away. Waiting area is comfortable with coffee and WiFi while you wait. More
by VAULT727
Employees Worked With
Joe Salerno
July 18, 2019
Fixed a rattle and out of there in 1 hour. Quick, friendly service. Fixed the buzzing sound coming from my headliner and I was out of there in one hour. And...hot coffee, cookies and Directv w Quick, friendly service. Fixed the buzzing sound coming from my headliner and I was out of there in one hour. And...hot coffee, cookies and Directv while I waited. More
by stevenberke
Employees Worked With
Stephen Ross
July 16, 2019
All Visits All public areas of the service center are extremely clean. Coffee and "buns" are available . Personnel greets upon arrival and fully explains what All public areas of the service center are extremely clean. Coffee and "buns" are available . Personnel greets upon arrival and fully explains what will happen and when with regular updates. Very comfortable and pleasant experience. More
by KAVERITT1942
Employees Worked With
July 13, 2019
Great experience Everyone is very friendly here i bought my car in Novenber and have already had 3 oil changes here fast service every time comfortable waiting area Everyone is very friendly here i bought my car in Novenber and have already had 3 oil changes here fast service every time comfortable waiting area More
by Subie88
July 13, 2019
Service of the 2017 20k milles Great service as usual. Thank you Steven and Dirk. Is a pleasure to go and get excite with the next cars coming up at year end. Thinking of renewin Great service as usual. Thank you Steven and Dirk. Is a pleasure to go and get excite with the next cars coming up at year end. Thinking of renewing the lease with a Subaru outback will be fun. More
by nancy
Employees Worked With
Dirk Perdrix
