Subaru of Port Richey - Service Center

Very Helpful Your team was very pleasant and willing to go the extra mile. My one complaint is with the tailgate that will not open from the dashboard or the remot Your team was very pleasant and willing to go the extra mile. My one complaint is with the tailgate that will not open from the dashboard or the remote. More

Mostly great The service team is always friendly and efficient. The maintenance work is always great. Unfortunately, the free car wash after the service is finish The service team is always friendly and efficient. The maintenance work is always great. Unfortunately, the free car wash after the service is finished is not well done. The previous visit, I asked them to redo the wash and was met with a scowl from the manager of that team. It was done over and Still not done well. The visit a couple weeks ago, the same poor wash job. I just decided to go on home and gave up thinking that was something the service department didn’t want to do at a 5 star level. More

Money hungry idiots I was having battery issues, went to have it replaced by them. They claimed it was fine and then charged me for an electrical system test which yielde I was having battery issues, went to have it replaced by them. They claimed it was fine and then charged me for an electrical system test which yielded no result. They told me the car was fine and then it barely started when leaving the dealership. They said it was fine. The car broke the next day. After coming back and replacing the battery they tell me to replace my brakes and tires. They said it had 5k miles left. The next day the sidewall shattered. I learned the hard way that I had locking lug nuts and I was never given the key. I was unable to have my car towed because their road side assistance only goes to Lokey and within 19 miles which they were 26 miles away. I had to go to another Subaru dealer close by and was scammed by their ridiculous tire prices. The same tires quoted as $648 ended up costing me $864. This company is trash. More

12000 mile service The regular service was quick so I wasn’t hanging around for ever. I also like your dealership because you gave me a super deal. The regular service was quick so I wasn’t hanging around for ever. I also like your dealership because you gave me a super deal. More

Great experience Very professional and courteous. They listen to your needs and help without any giveback. They understand urgency as well and accommodate accordingly. Very professional and courteous. They listen to your needs and help without any giveback. They understand urgency as well and accommodate accordingly. I have and will always refer people to this place More

Best, Fast, Thorough Brake Repair We were traveling from Ohio to my brother-in-law in Florida when our brakes gave out. My brother-in-law recommended you. Kayla and the service staff w We were traveling from Ohio to my brother-in-law in Florida when our brakes gave out. My brother-in-law recommended you. Kayla and the service staff were able to have our brakes checked and repaired within the day on a holiday weekend. (July 5) Impressive. The cost was very reasonable. The entire staff was courteous and professional. And the brakes past the test of I-75 traffic back to Ohio. More

rearview mirror replacement Anthony did a good job of getting the waranty people to cover the mirror and labor.if this not good enough sorry. it is what it is. Anthony did a good job of getting the waranty people to cover the mirror and labor.if this not good enough sorry. it is what it is. More

You need to regroup on Saturday appointments I tried for a Saturday appointment I had made for 8am. I work m-f and am 1 hour away. When I arrived there were 8-10 cars or more there. 4 of us had 8 I tried for a Saturday appointment I had made for 8am. I work m-f and am 1 hour away. When I arrived there were 8-10 cars or more there. 4 of us had 8am appointments. Your policy is evidently to fit people in. Well the 8 am people that had appointments (4), were tossed aside for the people to be serviced as they had pulled in. That is unacceptable. Then I hear you bring in lunch on Saturdays, so every person over 70 was there on a Saturday. Really?!?! You can’t do that during the week? Completely ridiculous. I won’t buy another Subaru if you are the people I have to deal with. If I make an appointment, I expect you to honor my appointment. I could care less who pulled in first. More

Excellence in performance I Love coming to SPR! I drive 3 hrs round trip plus the wait while I’m there but would rather go there than to any other dealership just because of th I Love coming to SPR! I drive 3 hrs round trip plus the wait while I’m there but would rather go there than to any other dealership just because of the service I get at SPR. EXPLANATIONS are clear, SERVICE is fast and done correctly, SERVICE AREA is clean organized and presentable, SERVICE WRITERS are courteous and knowledgeable, PRICES are reasonable so WHY would I go anywhere else? Brian M More