Subaru of Portland

Skyler was my service representative. He was courteous and had said it could take two days to complete the recall repair. I left my car and Portland Subaru was able to get it back in 1 1 He was courteous and had said it could take two days to complete the recall repair. I left my car and Portland Subaru was able to get it back in 1 1/2 days. More

Exceptional customer service. Best car buying experience we’ve ever had. Will be a repeat customer. Best car buying experience we’ve ever had. Will be a repeat customer. More

We recently bought a used 2020 Honda Civic Sport MT from Subaru of Portland and have been having issues with the vehicle. I have been in contact with Ted Schreiber, the used car sales manager, and he's been Subaru of Portland and have been having issues with the vehicle. I have been in contact with Ted Schreiber, the used car sales manager, and he's been attempting to help us figure out what's wrong with the car. He appears to be helping on the surface, but we have not been able to get the car fixed in an appropriate time frame or to our satisfaction. After our purchase, the car was taken to Kendall Honda of Eugene for a warranty seat belt repair and I stated that I'm having issues with the car shifting roughly and noise coming from the clutch pedal. This service tech suggested that the clutch is worn out at 43k miles, which seems to be premature. After discussing this issue with the service advisor, Ian, he dug into the service paperwork on this vehicle. He noticed something odd, that a recovery specialist did a multi-point inspection on this vehicle before we purchased it. He was inclined to think that this vehicle has had a prior repossession history that was not disclosed to us when purchasing the vehicle. He also hinted that it may have been driven poorly, which has led to the transmission issues. This information was not disclosed by Subaru of Portland and has been viewed as "hearsay" by the Sales Manager, Ted. I've included copies of the correspondence with Ted via email, we've also spoken on the phone numerous times about these issues. The car was then diagnosed by the service department at Subaru of Portland and was deemed "inconclusive" even though one of the techs stated they did have familiarity of the issue with our car. Claiming that they cannot properly diagnose the issue, without a proper Honda technician or specialty tools, and it was supposedly sent to a local Honda service department. I have no paperwork on that diagnostic, but again we were told nothing is wrong with the vehicle. I've explained multiple times the issues we are having, only to be shrugged off like our issue doesn't seem to be valid. We are very frustrated with how this has been handled by the sales and service team and Subaru of Portland and feel that we have wasted our time and money by choosing to make a purchase with this dealership. We are unsatisfied with the drivability of the car and we have been instructed to "keep driving it" while they look for another similar option. We would end up losing money on this vehicle, should we trade it back into this dealer. This is not a satisfactory outcome and feel that we've been treated unfairly and duped into buying a car that had underlying issues with the clutch or transmission. Furthermore, the General Manager told us that he legally disclosed all information and did more than they should to help us. Ultimately leaving us on our own. Worst car buying experience we've ever had and will never return to any affiliated dealership. More

Very professional, they did not push me into buying something I didn't want. Papa informed about the car I was looking at which made me feel very comfortable about my purchase. I would absolutely cons something I didn't want. Papa informed about the car I was looking at which made me feel very comfortable about my purchase. I would absolutely consider them for my future automotive purchases. More

When my Outback had an engine light come on I immediately brought it to have it serviced. My service rep, Vaughn Craft, greeted me and put my mind at ease. He could not recommend me driving the car safely. brought it to have it serviced. My service rep, Vaughn Craft, greeted me and put my mind at ease. He could not recommend me driving the car safely. It was the day before Thanksgiving and the car would not be worked on for a few days. He happily offered a free loaner car so I would be able to travel to be with family during the holiday. Vaughn explained everything to me about the service. Very friendly and professional More

We found a car online that we wanted, called and got an appointment on a Sunday for 2 hours later. The car was ready for us right when we pulled up. We were in and out within 1 1/2 hours with everything appointment on a Sunday for 2 hours later. The car was ready for us right when we pulled up. We were in and out within 1 1/2 hours with everything with our new car. Robert Hills was our Sales Rep and he handled us with the upmost respect and friendliness. Everyone there made everything very seamless and transparent for an easy deal. More

Sells unsafe cars to make a profit. This is going to be a long winded review but keep in mind all of the following happened BEFORE I EVEN MADE MY FIRST PAYMENT on the car. I decided to b This is going to be a long winded review but keep in mind all of the following happened BEFORE I EVEN MADE MY FIRST PAYMENT on the car. I decided to buy a car from Subaru of Portland because my mom bought a new Impreza from them and had a good experience with the way she was treated. I traded in a 2010 Camry in for a 2017 Forester because my family is growing and I needed the extra space. They showed me the Forester that had a “certified” sticker on the windshield. I asked the sales person if it was for sure certified and she said yes, I then asked the closing sales person who was unsure. The sales manager said no and the finance manager was unsure and checked and said no it was not. Why is it advertised as “certified” then? That should have been a red flag but I purchased the vehicle anyways. The next day after driving around to run errands I noticed that there was a very noticeable vibration at highway speed, there's two chips in the windshield and I wasn’t given a second key as promised. I told my salesperson about the issue and he told me to bring it in to service. I told the service advisor about the issues and told him it either felt like a control arm or tie rod, they said they would check it out and call me most likely the next day. I got a call the next day saying that they rebalanced the tires and did an alignment but could barely feel a vibration and it was ready for pick up. I asked if they checked the control arms and tie rods and they assured me that NOTHING was wrong with them. I drove the Forester for another couple days and started to notice a terrible popping noise. I told the dealer who offered to have service look at it again. They had it for a week and told me that the CV axles in the front were failed. Why didn’t they notice that when they did their inspection before they put it on the lot? It’s not a part that fails overnight. After picking up the car for the second time I noticed that the vibration I originally brought it in for was STILL PRESENT. I drove it back to the dealer after work one day and talked to the sales manager about my frustrations. He offered to put me into another vehicle but I would have to “trade in” the Forester which would put me MORE in debt. Not gonna happen. They took the car and told me they would get it to service first thing in the morning. When I said I needed a car to drive they gave me a used camry that had no gas in it and smelled like smoke. I received a call from service the next day saying they will call me when they figure out the issue. This was on a Tuesday, I didn’t hear from them all week until I called them on Saturday to check on the status. After a couple hours they called me back and said the car was ready. No details, just “it’s ready.” When I picked it up I asked for more details and they again said that could not duplicate the issue. I asked why I wasn’t called sooner and they didn’t have an answer for me. ON MY WAY HOME FROM PICKING UP THE CAR I FELT THE CAR VIBRATE. I took the car to my shop that I work at and see if I can find the issue. As soon as I put it on the lift I shook down the passenger side wheel where I felt the vibration and found the control arm bushing blown out completely, multiple technicians noticed it as well. I also noticed that they tried to counterbalance the tires on the opposite side of the car to try and hide the original issue. I called them back and told them I was able to find the problem within seconds of putting the car into the air. After the FOURTH time in service for a week they FINALLY came through with what they promised and fixed the car properly or so I thought. One of the repairs they did was finally fix the windshield that I had brought up weeks before and they lost the clips to one of the trim pieces. They told me to get a hold of the company they use for windshields who requested a picture of the piece and then ignored me after which is still not fixed. The overall moral of the story is that this dealership gives Subaru a bad name just to try and make a profit. More

Ripped off with a smile My first new-car experience was terrible thanks to Wentworth. The sales environment was high-pressure and ruthless. I got completely fleeced on my tra My first new-car experience was terrible thanks to Wentworth. The sales environment was high-pressure and ruthless. I got completely fleeced on my trade-in and they crammed a bunch of extra fees into the contract last-minute that inflated the purchase price. Unfortunately for me I was in a hurry to leave the dealership as I had spent six hours there, despite having informed the salesperson up-front that I was on a time constraint, and didn't review the contract closely enough prior to signing. I didn't realize this until a few months later when I was trying to figure out why my monthly payments weren't lower and the math just wasn't adding up, so I pulld out the contract and reviewed it. Now I just resent the car, I hate looking at it because it reminds me of the sleezy people that sold it to me. I recognize that it was my fault in the end for not being thoroughly reviewing the contract. Every. Single. Line. Of. Every. Single. Page. I guess I wasn't expecting to get completely hosed. Sadly this is why people don't trust each other anymore. PLEASE BE VERY WARRY IF YOU SHOP HERE. More

Bad customer service and does not keep promises Wentworth Chevrolet approved and sold us a car in December 2017. The bank approved the loan after talking with us and references. On January 19, 20 Wentworth Chevrolet approved and sold us a car in December 2017. The bank approved the loan after talking with us and references. On January 19, 2018 they called and said the bank had lost our contract and we needed to sign a new one. So we did with our first payment being Feb. 19th after the bank once again spoke with us and references. DMV sent us our registration showing it was registeted to us. On Feb. 7th. Wentworth calls and says they need the car back cause we were no longer approved. We informed Wentworth of Justin's surgery and that we would try and return it on Saturday but no guarantees. They asked to be kept informed. On Monday Feb. 12th Wentworth asked if we could have the car to them within 48 hours. At 3pm we told them they would have the car Wednesday before 3pm. At 6pm Wentworth towed the car from the parking garage at OHSU saying they were "repo-ing" the vehicle. .... How can it be repoed if we never missed a payment? but more importantly they knew Justin's medical issues and chose to disrespect the honor of customer service for a car. After talking with an attorney this is common with a dealership that does not carry their own loans. Dick Hannah approved and sold us our new car on Tuesday Feb. 14th at 7:15pm. They made this happen in two days and people came in on there days off to make it happen. They even picked us up at the Hospital when Justin was discharged and took us to the car in Vancouver. Thank You Dick Hannah for showing true customer service with true honor. More

Will do anything to move a car I shopped around and found a 2009 Chevy Traverse (50,000) miles and traded in my near perfect Subaru Tribeca. (They actually charged me to replace my I shopped around and found a 2009 Chevy Traverse (50,000) miles and traded in my near perfect Subaru Tribeca. (They actually charged me to replace my headlamp before the trade.) The process took 4 hours with a lot of “upper management” back and forth. I am a single girl so that process was totally awkward. They highly pushed the full service warrantee for $7k which I declined. When I asked for the CarFax they said they would email it. They did and it was a corrupted file. 4 mos later I find receipts that the car was in a wreck. At 55,000 I had to replace the transmission. Now at 80,000 the mechanic says my entire front end needs to be replaced because the car had been wrecked. What a nightmare. Completely not truthful. More