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266 Reviews of Subaru of Sterling - Service Center
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August 02, 2025
Went for an oil change. When my car was ready, instead of checking me out, the unpro service advisor started talking and dealing with questions of a person who came after me When my car was ready, instead of checking me out, the unpro service advisor started talking and dealing with questions of a person who came after me. I was in a hurry, and approached the second service advisor who said he had to train a new employee….clearly more important than a helping a customer! To boot, they said they rotated tires, but i found air pressure low in all tires (after picking up the car)! Had to go to a gas station to fill air in all my tires. Clearly below mediocre service and poor service advisors. Hey, can u train them to not wear scowl on their faces at 8am….maybe they need a new job ?? If this happens again (every one deserves a second chance)… it will be sayonara to this dealership…. More
by chadhars00
Employees Worked With
James & Jorge
July 30, 2025
My wife dropped off her Forester Monday night for routine servicing and a state inspection. We specifically told the technician that we did not want the tires rotated because we just had them done at Costco. servicing and a state inspection. We specifically told the technician that we did not want the tires rotated because we just had them done at Costco. The next day when we returned to pick up the car, there was a $53 dollar charge for tire rotation. We complained and they took the charge off but now we need to go back to Costco and have them rotate the tires back the way they were. The service tech who checked the car in was present during our discussion with another tech and never said a word about the tire rotation issue. We buy our tires at Costco because they offer free tire rotation for the life of the tires instead of charging $53 for this service. The most ridiculous thing is that in order to check the brakes for the state safety inspection they have to take the tires off anyway. So why would there even be a charge to rotate tires? More
by bncollies
Employees Worked With
I don't remember the name of who we worked with.
January 07, 2025
Service manager and including all the employees are very kind, every service I got through them was really satisfied, also diagnosed correctly and repaired timely manner. That is why I am taking my car to kind, every service I got through them was really satisfied, also diagnosed correctly and repaired timely manner. That is why I am taking my car to that dealer even though I live 20miles away. More
by jungjaklee
Employees Worked With
December 30, 2024
Recently traveled from NC home to visit friend in Leesburg. During visit my Subaru begun to smoke under the hood. Fortunately found Stohlman near by. Arrived at service department at 3pm on Friday wi Leesburg. During visit my Subaru begun to smoke under the hood. Fortunately found Stohlman near by. Arrived at service department at 3pm on Friday with of course no appointment. They quickly diagnosed the problem and said car would be ready the next day. They also coordinated with my home dealer to see that all costs were covered. They could not have been more helpful. Many thanks for your great service Arvan Nano. More
by BobJ
Employees Worked With
November 12, 2024
The service was very timely and the service personnel very nice and supportive. The facility was very clean and inviting. very nice and supportive. The facility was very clean and inviting. More
by dave_fran
October 22, 2024
Best customer service! !! Quick and clean as well as friendly. They reminded me of the service my car needs. I have received the same service since beginning with the car p !! Quick and clean as well as friendly. They reminded me of the service my car needs. I have received the same service since beginning with the car purchase. More
by vrburris
September 25, 2024
My experience with the Stohlman Subaru service department was disappointing. I scheduled a visit to diagnose a broken windshield and mentioned needing a rental car due to safety concerns. Upon arrival, I was was disappointing. I scheduled a visit to diagnose a broken windshield and mentioned needing a rental car due to safety concerns. Upon arrival, I was informed of a $300 deposit requirement for the rental, which was unexpected as it wasn't previously communicated. Despite my vehicle purchase including rental privileges, they insisted on a credit card payment, which I didn't have. Improved communication regarding policies would prevent such inconveniences and address customer safety concerns more effectively. More
by Mikhail
Employees Worked With
February 06, 2024
Great experience with Stohlman Subaru Sterling from the sales team up to the maintenance team. sales team up to the maintenance team. More
by Ma
