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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
905 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 905 reviews

May 25, 2024

Justin was awesome, informative, polite, professional, patient, etc. I cannot say enough about him taking care of us while finding the perfect Outback. More

by SALGARY0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Malagese
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May 28, 2024 -

Subaru of Utica responded

We're delighted to hear Justin provided such excellent service at Subaru of Utica. Enjoy your new Outback!

May 24, 2024

Stephen and co. were wonderful and walked me through the process of buying my first car start to finish. I highly recommend them! More

by ASHLEIGH.C.STANFIELD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen DeGrace
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May 24, 2024 -

Subaru of Utica responded

Thank you for sharing your experience! We're delighted to hear that Stephen and the team at Subaru of Utica made your first car-buying process smooth and enjoyable. Enjoy your new ride!

May 23, 2024

I had a appointment at 915 for a oil change I dropped off my car at 0730 I came to pick up my car at lunch time and had to till 120 I realize they are not a quick line but 4 hours for a oil change is terribl More

by MIKEWOLZMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Perkins
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May 24, 2024 -

Subaru of Utica responded

Mike, I'm sorry to read about your experience with the oil change and follow-up. We strive for efficient service and clear communication, so it's disappointing that we didn't meet those expectations this time around. I'd like to discuss this further with you if possible - please reach out at your earliest convenience. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

May 22, 2024

The staff are friendly and professional. Tyler reviewed all of the information so that I could make an informed decision, the building is always clean and organized, More

by MCKERNAN.BARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Subaru of Utica responded

We're glad to know you had a positive experience with our team at Subaru of Utica, and that Tyler was able to provide all the information needed for your decision. We appreciate your feedback about our clean and organized facility too!

May 22, 2024

Stephen, Sean, and Valen all made buying my new Crosstrek a very good experience. They all were patient, explained everything thoroughly, made that I understood have things worked in the vehicle, and emphasi More

by RDISTEFANO20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen, Sean, and Valen
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May 22, 2024 -

Subaru of Utica responded

We're so glad to know that our team at Subaru of Utica made your Crosstrek purchase a positive experience! It's great to see you felt well-informed and supported throughout the process. Don't hesitate to reach out if you have any more questions in the future, happy driving!

May 22, 2024

Brad did an outstanding job in our behalf from start to successful finish. He and the dealership deserves five stars. More

by JERRYFARNSWORTH8
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bradley and dealership manager who concluded the transaction were both outstanding
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May 23, 2024 -

Subaru of Utica responded

Jerry, we're delighted to know that Brad provided an outstanding service at Subaru of Utica. Thanks for the five-star review!

May 21, 2024

Great staff and service as always Very helpful and up front and flexible with my schedule More

by ARNEUMANN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Subaru of Utica responded

Reviews like this make our day! Thanks for taking the time to share, and we hope to see you again in the future if we can be of assistance.

May 21, 2024

Thank you Steve very good card and price nice service too with subaru service department Steve is good with the cars More

by TAGGY1215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen degrace, Christopher Cardello
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May 21, 2024 -

Subaru of Utica responded

We're glad to know that you had a positive experience with Steve and our service department at Subaru of Utica. We appreciate your feedback, enjoy your new car!

May 21, 2024

Employees are always professional and very polite. They keep you informed on your progress and any problems. More

by BETSY.BROWN12759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Subaru of Utica responded

Betsy, we appreciate your kind words about our team at Subaru of Utica. We always aim to keep you well-informed and provide top-notch service. Thanks for the review!

May 20, 2024

Jeanne Palmer was very pleasant and informative. She explained things and went over services in detail. It was nice that she was honest and made references to her own experiences. More

by CINDI4175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Subaru of Utica responded

We're glad to know that you had a positive experience with Jeanne at Subaru of Utica. Her honesty and detailed explanations are indeed valuable! Thanks for sharing your feedback, we appreciate it!

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