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Subaru of Utica

Utica, NY

4.8
544 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 544 reviews

May 14, 2024

Mr. Glerup was absolutely so helpful and so patient with me. He is definitely an asset to this car dealership. The building itself was beautiful….. More

by MRMC50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

Quick, easy, and professional service. I had an excellent experience. The waiting room was comfortable and I enjoyed the snacks provided. Would recommend.. More

by GGOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
May 13, 2024 -

Subaru of Utica responded

We're glad to know you had a quick and easy experience at Subaru of Utica! It's great that our waiting room and snacks added to your visit. Thanks for recommending us, we appreciate it!

May 12, 2024

We had an excellent experience. Sten was warm, friendly, and knowledgeable. Sean was also great to work with and made the final sales process painless. Thanks to the team for mak More

by INESS-MIKE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stenio Joseph and Sean Wilkinson
May 13, 2024 -

Subaru of Utica responded

We're so glad to know that our team at Subaru of Utica made your car buying experience smooth and easy! It's great to see Sten, Sean, and the rest of the crew could provide a warm and knowledgeable service. Thanks for choosing us!

May 12, 2024

Subaru placed me an excellent loaner while my vehicle was serviced. Quick, friendly and professional. They are always consistent with the outgoing approach to make the customer feel special. This is why we r More

by ANNATUZZ74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Subaru of Utica responded

We're glad to know you had a great experience with our team at Subaru of Utica. We always aim for consistency in providing excellent service and making customers feel special. Thanks for your loyalty!

May 11, 2024

Brad McPherson and Sean Wilkinson were great to work with. They were both very helpful and knowledgeable. More

by ECHANCIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad McPherson and Sean Wilkinson
May 13, 2024 -

Subaru of Utica responded

We're glad to know that Brad and Sean were able to assist you effectively at Subaru of Utica. Thanks for the positive feedback!

May 11, 2024

They fixed the issue and did so with speed and accuracy while making sure I was taken care of. More

by SHEVANS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Subaru of Utica responded

Wonderful! Thank you for sharing. We love to hear that your experience was a positive one. Feel free to come back to see us if we can be of assistance in the future.

May 10, 2024

Busy. Took 3 hours to repair a recall on passenger air bag. Would recommend sales department though at this time. More

by SANDRASEELMAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Subaru of Utica responded

Sandra, I'm sorry to learn about the longer than expected wait time for your recall repair. We appreciate your patience and are always working on improving our service efficiency. Your recommendation of our sales department is greatly appreciated! If you have any further concerns or suggestions, please don't hesitate to reach out directly. Thank you, Rich Marowski - General Manager - rmarowski@carbonecars.com

May 10, 2024

Great experience and easy people to deal with. Hassle free and gave me a great deal without any issue. Would recommend to anyone. More

by METALMULSHIAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Subaru of Utica responded

We're glad to know you had a great experience at Subaru of Utica! Our team always aims for hassle-free transactions. Thanks for recommending us, we appreciate it!

May 10, 2024

Hassle free experience. I only needed an oil change and tire rotation but the service was done professionally and in a timely manner. Joanne noticed that I am a veteran and More

by LJORDAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Subaru of Utica responded

We're glad to know your visit for an oil change and tire rotation at Subaru of Utica was hassle-free. Thank you for acknowledging Joanne's attention to detail - she'll be pleased to see this!

May 10, 2024

Exceptional service from Sales and Service Department. Door .side molding was applied expertly and quickly. More

by KLDEERFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VALON DELIU, DELIVERY SPECIALIST
May 10, 2024 -

Subaru of Utica responded

We're delighted to know you had an exceptional experience with our Sales and Service Department at Subaru of Utica. Thanks for the positive feedback!

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