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Subaru of Utica
Utica, NY
1,062 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas.
We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,062 reviews
December 23, 2025
Salesman, Paul Snyder, was outstanding. Knowledgeable, friendly, flexible, focused on a great customer experience. The whole team was fair and we love our new 2026 Subaru Outback XT Touring Knowledgeable, friendly, flexible, focused on a great customer experience. The whole team was fair and we love our new 2026 Subaru Outback XT Touring in Crystal Black Silica and Java Brown Nappa Leather! Thank you! More
by PAUL
Verified CustomerEmployees Worked With
December 19, 2025
This was my first service visit to this dealership. The experience was great start to finish. I was greeted politely and offered a comfortable place to wait. The k cup machine and snacks was a nice tou The experience was great start to finish. I was greeted politely and offered a comfortable place to wait. The k cup machine and snacks was a nice touch. More
by AVANNORTWICK0
Employees Worked With
December 17, 2025
Great customer service very professional staff. they kept me informed of all. The service advisor was very nice. they kept me informed of all. The service advisor was very nice. More
by CATHM101
Employees Worked With
December 12, 2025
I always have a good vehicle appointment at this dealership. People are friendly, consciention and aim to please. Very professional staff. Have been a customer for years and never had a bad experi dealership. People are friendly, consciention and aim to please. Very professional staff. Have been a customer for years and never had a bad experience. More
by JUNE.GOODMAN.1
Employees Worked With
December 11, 2025
The service advisor was very thorough and honest. very good experience.highly recommend dealership to anyone very good experience.highly recommend dealership to anyone More
by KISHORS44
Employees Worked With
December 09, 2025
Paul Snyder was our sales rep. He did an awesome job. Explain explaining how the hybrid worked the touring package when we were on our test drive all the special features that the He did an awesome job. Explain explaining how the hybrid worked the touring package when we were on our test drive all the special features that the car has. He was the most thorough sales rep to talk about a car with all the knowledge that he has when I walked out of there, I felt like I was in a seminar that I learned almost everything I needed to know about that car. This is the second vehicle that we have bought from Subaru with Paul Snyder the first one was the Forester unlimited and now this one is the Forrester hybrid touring. He is an asset to Subaru he seems very dedicated in his job and wanting to know everything he can about the car to tell his customers. And if we get a third, Subaru and Paul hasn't retired and he's still working there, I'll go back to him again and get another vehicle. More
by J4REID
Employees Worked With
Paul Snyder he was our sales executive
December 08, 2025
We have had nothing but problems with our 2015 escape purchased there! We are not satisfied with the repairs that were needed after purchase and still needed now!! purchased there! We are not satisfied with the repairs that were needed after purchase and still needed now!! More
by DAVEC48
December 08, 2025
Our experience with personnel in sales and service has been excellent for years, and that is why we continue to drive Subaru cars that we buy from Subaru of Utica. Thanks! been excellent for years, and that is why we continue to drive Subaru cars that we buy from Subaru of Utica. Thanks! More
by SKRALY
Employees Worked With
Steve DeGrace
