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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
872 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 872 reviews

January 20, 2024

this service department went over and beyond what i ever exepected and more i would recomend them to every one thank you so much More

by SOUTHERNAUTOCOLLISION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Jan 22, 2024 -

Subaru of Utica responded

Going above and beyond our customers expectations is precisely what our team hopes to accomplish with each visit, and we are so pleased to learn we accomplished this for you. Thank you for trusting our team at Subaru of Utica with your service needs. Until nest time, safe travels!

January 19, 2024

Oil change was fast, staff were courteous and helpful. Appreciate the coffee, snacks, and dog friendly waiting area More

by KATHERINEVALLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
vincent gonzalez
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Jan 19, 2024 -

Subaru of Utica responded

We love hearing our Subaru of Utica guests enjoyed fast and friendly service, Katherine. Thank you for working with us to maintain your vehicle and complimenting our waiting area amenities as well. Safe travels and we'll see you again next visit.

January 19, 2024

Salesman was great plus they were able to get me financing after having medical issues. The issue is only had the vehicle 3 weeks when brakes started grinding and had other issues with vehicle. More

by Btophoven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad Glerup
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Jan 22, 2024 -

Subaru of Utica responded

Hello, Thank you for your business and for providing us with this feedback. While it's great to hear you enjoyed working with our sales team, it is regrettable that you are experiencing issues with your preowned vehicle. I'd like to speak with you to learn more about these issues and see if there is anything we can do to help. At your convenience, please email your preferred method of contact and availability to me at ccardello@carbonecars.com and I will reach out to you at the first opportunity. I look forward to speaking with you. Chris Cardello Sales Manager ccardello@carbonecars.com

January 19, 2024

Please send us an evaluation for Stenio Joseph. He was our salesman. Thank you very much. More

by SCHERER7HAVEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stenio Joseph
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Jan 20, 2024 -

Subaru of Utica responded

Hello, We're working to get everything setup still, but please feel free to share feedback of your experience with Stenio here and we'll ensure it is addressed properly. Thank you in advance for your time.

January 19, 2024

I am very satisfied with my experience. The sales representative Bradley was very helpful and accommodating in helping chose the right vehicle for me. More

by MEISINGER23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
Other Employees : Bradley Mcphearson, Christopher Cardello
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Jan 20, 2024 -

Subaru of Utica responded

Helping our Subaru of Utica guests find the perfect vehicle to meet their needs is always the goal, and it's wonderful to hear Bradley's guidance allowed us to meet that objective working with you. He'll be proud in knowing his accommodating assistance earned your commendations. We hope that you'll consider us again for any future automotive needs and wish you safe and fun adventures ahead.

January 18, 2024

there was great communication and timely completion of work. checkout was also prompt. a very good experience. More

by DOCDBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
vince
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Jan 18, 2024 -

Subaru of Utica responded

We sincerely appreciate you working with us to care for your vehicle here at Subaru of Utica. Hearing our guests enjoyed great communication and timely service from the team always brightens the day. Safe travels and we'll see you again next visit.

January 18, 2024

I was very pleased with the service. I needed my tires checked and an inspection. More

by CHARLINETOPOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t deal with sales
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Jan 18, 2024 -

Subaru of Utica responded

Charline, we're happy to have been able to help with your tire and vehicle inspection. Thank you for trusting us with your vehicle service needs and leaving the kind feedback. Safe travels and we'll see you again next time at Subaru of Utica.

January 18, 2024

The customer service advisers are excellent. Overall, this dealership provides a great waiting experience, they check on you, they provide a comfortable waiting area. The techs keep you apprise More

by SUNADCOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis and Joanne Palmer
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Jan 19, 2024 -

Subaru of Utica responded

Feedback like this is always wonderful to receive, and we sincerely appreciate you taking the time to share your thoughts. It's our pleasure to provide you an enjoyable experience while waiting for your vehicle service to be completed. Thank you for trusting us with your car's care at Subaru of Utica. Come back and see us again whenever we can next be of help.

January 17, 2024

Took their time. Polite, went the extra step and made a video of them working on the car. More

by IAND112987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
Report | Print
Jan 17, 2024 -

Subaru of Utica responded

Thank you for working with us to care for your vehicle. It's great to hear when our guests enjoyed polite assistance, and we're always glad to receive positive feedback regarding amenities like our video service. Travel safe and we'll see you again next visit here at Subaru of Utica.

January 17, 2024

Nice person, helpful, respectful, caring, helping to make buyer feel comfortable, explain everything to understand clearly . More

by SAYTANASHIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
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Jan 19, 2024 -

Subaru of Utica responded

Purchasing or leasing a vehicle is a big decision and it's important to us that Subaru of Utica guests feel comfortable making their choice. Paul will be proud to learn his kind, caring, respectful guidance and clear communication helped you to be confident in yours. Thank you very much for the thoughtful feedback and opportunity to earn your business. Adventure safe, have fun and come back to see us again in the future.

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