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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
907 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 907 reviews

December 01, 2023

Everyone at Commercial Drive Subaru was very friendly and helpful. Service was quick and everything was explained clearly. More

by GGOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent, Kevin
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Dec 01, 2023 -

Subaru of Utica responded

Keeping our Subaru of Utica service guests comfortable and getting them back on the road in the timeliest manner possible are high priorities, and we're proud that showed during your recent visit. Thank you very much for complimenting the friendly and informative assistance you received from the team. Drive safe and please consider us again for any future automotive needs.

November 30, 2023

I have always had a great experience at Subaru of Utica from sales to service they always go above and beyond! More

by EHADITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder, Christopher Cardello
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Dec 01, 2023 -

Subaru of Utica responded

It's feedback like this from a familiar face that truly brightens the day here at Subaru of Utica. Thank you very much for the kind words and continued trust in our sales and service teams with your time and business. We're always here and ready to help with whatever you next may need, and we'll see you again next visit.

November 30, 2023

Everyone at the Commercial Drive Subaru dealership is friendly and very helpful. I always feel welcome when I visit and get my Forester serviced. Keep up the great work! More

by NIKO.AD.1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor- service, Christopher Cardello
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Dec 01, 2023 -

Subaru of Utica responded

We know it can be stressful needing vehicle maintenance and repairs, and our team strives to help guests remain comfortable throughout every visit. Thank you very much for trusting us with your automotive needs here at Subaru of Utica and leaving the kind review. Travel safe and we'll see you again next visit.

November 30, 2023

The salesman was very generous and knowledgeable. He was also friendly and courteous. In addition he was patient with us as we had lots of questions, some that were addressed sometimes more than on More

by VGREY143
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
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Nov 30, 2023 -

Subaru of Utica responded

We can't explain just how much it means to us hearing your recent experience working with our Subaru of Utica team was your best for purchasing a vehicle during your adult life. It was our true pleasure to provide you friendly, courteous, knowledgeable and informative guidance while helping you to feel comfortable with the big decision to buy a car. The team is here for anything else you may need as well, so be sure to reach out for support at any time. Drive safe and enjoy the road.

November 28, 2023

3rd car with Chris. He's a class act. Goes above and beyond. Justen, the sales rep, also is wonderful. More

by AMASMARCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justen M, Christopher Cardello
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Nov 28, 2023 -

Subaru of Utica responded

One of our Subaru of Utica core objectives is earning customers for life, and it's always wonderful to hear when we are on track to meet that goal. Thank you very much for working with Chris for a third time. He'll be proud to have earned your kind praise, and Justin too will sincerely appreciate the wonderful compliment. We're here to help with anything else you may need on the road to car number four, so reach out to us at any time. Have fun and travel safe.

November 26, 2023

I've been a loyal customer for nearly thirty years. The team here is the very bet! More

by KIMBERLYFLINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Glerup, Christopher Cardello
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Nov 26, 2023 -

Subaru of Utica responded

Hello Kimberly, It means the world to us to have maintained your trust for nearly three decades now. Thank you very much for your longtime support and kind feedback. We'll make sure to continue providing you the very best assistance possible through many years to come here at Subaru of Utica.

November 25, 2023

Excellent service dep. They listen and help as needed. They show you the problem and help More

by NUTTYSAIL
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Vincent
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Nov 26, 2023 -

Subaru of Utica responded

It is stressful sometimes when vehicle maintenance and repairs are necessary, and our team is dedicated to helping clients enjoy the smoothest experience possible while we tend to their needs. We're delighted to hear you received attentive and informative care and the team is proud to have earned your commendations. Travel safe and please consider us again here at Subaru of Utica for any future automotive needs.

November 25, 2023

My service person was awesome and happy. I found the service mgr to be very awesome with a woman sitting next to me. He was so kind and thoughtful that it made me definitely want to always c More

by CCONKLIN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
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Nov 26, 2023 -

Subaru of Utica responded

Thank you very much for taking the time to leave our service team this kind feedback. It truly brightens the day to hear we not only delivered you a great experience but that you overheard an example of our commitment to customer care when working with another guest as well. We're always here and happy to help at Subaru of Utica, so travel safe and we'll see you again next visit!

November 23, 2023

Service center needs to get a more reliable phone connection . Phone tree is useless. No one calls back bec of too many calls and not enough resources to take calls More

by DDBEARTOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez utica
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Nov 26, 2023 -

Subaru of Utica responded

Hello, Thank you for providing this feedback. Communication plays a large role in the positive experience we strive to deliver our guests, and we will work to improve in this area moving forward. If you have additional concerns that need addressed or would like to speak about this issue personally, please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Your satisfaction is important to us and we hope you'll continue to trust us as your vehicle service partner. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

November 21, 2023

Tyler is an amazing Subaru rep to work with. He takes the time to explain in detail any issues with my vehicle and every option available. Also answers any questions I may have. All the reps More

by KMB1569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 21, 2023 -

Subaru of Utica responded

Hello, Keeping our Subaru of Utica service guests comfortable while we tend to their vehicle is a top priority, and informative communication plays a large role in our commitment to customer satisfaction. Tyler will be proud to hear he helped us to meet that objective while working with you, and our team will sincerely appreciate the amazing compliment as well. Safe travels and we'll see you again next service visit.

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