Back

Subaru of Utica - Service Center

Utica, NY

4.7
516 Reviews

516 Reviews of Subaru of Utica - Service Center

Sort by
April 25, 2024

Fast service and friendly staff. Very easy to enter the service area and waiting area More

by LORENALENARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Batista
Apr 26, 2024 -

Subaru of Utica responded

Thanks for taking the time to share your review, Lorena! We hope to see you again.

April 25, 2024

Had A Great Experience If I Have Any Issues Again I Will Certainly Go There Again Thanks More

by SANDYINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Subaru of Utica responded

This is wonderful to hear! It was a pleasure serving you. Safe travels until we see you again.

April 25, 2024

Vincent was very helpful throughout the process. I like the video available to the customer on the process. More

by NDPACK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Subaru of Utica responded

We're glad to know that Vincent was able to assist you and that our video resource was helpful! Thanks for choosing Subaru of Utica.

April 24, 2024

Amazing the price difference between Subaru and a local dealer for same tire same everything I’m guessing Subaru forgot I purchased vehicle from them? More

by MIKEWOLZMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Subaru of Utica responded

Mike, I'm sorry to read about your concerns regarding the price difference for tires. We aim to provide competitive pricing and it's disappointing that we didn't meet this expectation in your case. If you're open to discussing this further, please reach out so we can work towards a resolution together. Thank you, Chris Cardello - Sales Manager - ccardello@carbonecars.com

April 24, 2024

I booked an appointment online, when I arrived I was checked in quickly, my car was brought in quickly (I received a text that it was being worked on). The waiting lounge was comfortable, with good sna More

by RETCIV14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Subaru of Utica responded

We're glad to know that your visit at Subaru of Utica was efficient and comfortable! Our team works hard to provide a seamless experience for our customers. Thanks for the positive feedback, we appreciate it!

April 23, 2024

I was very pleased with the service. I drop the vehicle off and picked up the cross track in the evening. Only negative thing is that when I try calling back few times couldn't get threw More

by ONEIDADHARSHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure which Taylor was helping. Please look at the records
Apr 23, 2024 -

Subaru of Utica responded

We're so glad you were pleased with our service and happy to hear you appreciated the videos. We apologize for any inconvenience regarding communication, we'll certainly work on improving this aspect. Thanks for your feedback!

April 23, 2024

Straight forward, gets the work done. Vincent is an asset to your Subaru! All the employees in service earn their keep. More

by MGAWOLFNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
Apr 23, 2024 -

Subaru of Utica responded

We appreciate your positive feedback! It's great to know that Vincent and our service team at Subaru of Utica were able to assist you effectively. Thanks for choosing us!

April 23, 2024

Good service this visit. Vince did a nice tutorial on my updated radio screen. Also really like the video of service to my Outback. More

by ETASOVAC1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Subaru of Utica responded

We're glad to know you had a good service visit at Subaru of Utica and appreciated Vince's tutorial on your updated radio screen. We hope the video service was helpful too! Thanks for sharing your experience with us.

April 22, 2024

Excellent service. Advisor was very knowledgeable. Vehicle was completed in a timely manner and correctly the first time! More

by JONSON42633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins, Joe Batista, Jonson Moreland
Apr 22, 2024 -

Subaru of Utica responded

We're glad to know you had an excellent service experience at Subaru of Utica! Our team always aims for timely and accurate work. Thanks for the positive feedback, we appreciate it!

April 22, 2024

Excellent service ,fast and efficient. Vincent was very cordial and professional ,I will be glad to go again . More

by COLDBROOK85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Subaru of Utica responded

We're glad to know you had an excellent experience with Vincent! Your kind words are appreciated and we look forward to seeing you again. Safe travels until then!

...
23
...