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Subaru of Utica - Service Center

Utica, NY

4.7
359 Reviews
Call Service Center (315) 624-7774

359 Reviews of Subaru of Utica - Service Center

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January 12, 2024

In All honesty, it is the cleanest dealership I have been in. Service managers, and staff are very attentive. More

by DVITIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny
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Jan 12, 2024 -

Subaru of Utica responded

It's wonderful to hear the cleanliness of our dealership along with the assistance you received from our team earned such high praise. Thank you very much for working with us to care for your vehicle here at Subaru of Utica. Travel safe and come back to see us again whenever we can next be of help.

Helpful
January 11, 2024

Vincent provided superb customer service support! He was knowledgeable, informed, and answered all of my questions to my satisfaction. I have been dealing with the Carbone Subaru dealership for ove More

by BILLH6369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzales
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Jan 12, 2024 -

Subaru of Utica responded

Bill, to know that we've maintained the trust of you and your wife through eight vehicle purchases and more than three decades means the world to us here at Subaru of Utica. Thank you so much for complimenting the assistance you have received from our team over that time, including your recent visit working with Vincent. He'll be proud to know his knowledgeable and informative service led to a superb experience. Safe travels to you both and we'll be ready with the same level of care you've come to expect when it is time for your next visit.

Helpful
January 11, 2024

Jarred was very helpful and answered all my questions and kept in touch over several weeks. Heather was thorough and helpful also. More

by FCNIKE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred
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Jan 11, 2024 -

Subaru of Utica responded

Thank you very much for providing us an opportunity to earn your business at Subaru of Utica. We're delighted to hear Jarred and Heather's informative and thorough assistance proved valuable, and both will appreciate the kind feedback. Our team is here with that same level of support whenever it is needed, so please reach out anytime. Drive safe and enjoy the road.

Helpful
January 11, 2024

Nice, friendly, supportive! Great people to work with. Thank you for doing what you do!!!! More

by DONNA.SEMIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jan 11, 2024 -

Subaru of Utica responded

It's our sincerest pleasure to be of service, Donna, and thank you for being a wonderful Subaru of Utica guest. It means a lot to the team being complimented on our friendly and supportive assistance, and we truly appreciate the compliments. Safe travels and we'll see you again next visit.

Helpful
January 11, 2024

As always, the service department at Subaru of Utica was very professional and friendly. I love my Subaru and feel I and my car is cared for. 100%. More

by DBAKER22859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
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Jan 11, 2024 -

Subaru of Utica responded

As always, we're very thankful for the opportunity to be your trusted vehicle service provider here at Subaru of Utica. Thank you very much for trusting us with your car's care and leaving the kind feedback. Travel safe and we'll be here with the same professional, friendly assistance you've come to expect whenever it's time to visit us again.

Helpful
January 10, 2024

From start to finish, the process is fast and easy. Extremely thorough, reliable and very detailed. More

by MLAMANNA1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 10, 2024 -

Subaru of Utica responded

Thank you so much for your generous compliments. It's our pleasure to have delivered you a thoroughly reliable and detailed service experience here at Subaru of Utica. We always strive to provide our guests fast and easy visits while working to get them safely back on the road. Safe travels and we'll see you again next visit.

Helpful
January 10, 2024

It took a long time to get a part, but installing it was just fine. More

by DRACHONOUTDOORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the names
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Jan 10, 2024 -

Subaru of Utica responded

Thank you very much for your patience as we waited for your necessary part to be delivered. We're happy to have provided a five-star install and we hope that you'll consider working with us again here at Subaru of Utica.

Helpful
January 10, 2024

Needed new tires I was in same day and taken care of. Wipers were covered under the 3/36. More

by CHRISTOPHERDEBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny
Report | Print
Jan 10, 2024 -

Subaru of Utica responded

Thank you, Christopher, for trusting us with your tire and wiper replacement needs. We appreciate the positive feedback and will work to earn that final star when you next visit us here at Subaru of Utica.

Helpful
January 10, 2024

Step up from first experience . People very informative .have a nice day……..much better this time More

by CHAMBERSCONNIE139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 10, 2024 -

Subaru of Utica responded

We're always happy to hear the team's efforts improved, Connie, and appreciate the feedback. Thank you for letting us know you enjoyed informative service while visiting. Our goal is to earn that fifth star when you next return to see us here at Subaru of Utica.

Helpful
January 07, 2024

The service today was very quick. They had a promotional 40$ off, I like the video provided and the comfortable waiting room with popcorn! More

by CHICKADEEKAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who did the service.
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Jan 08, 2024 -

Subaru of Utica responded

It's always great to hear when amenities like our video service are valued, and we're happy to have been able to get you back on the road quickly after tending to your maintenance needs. Thank you very much for your business and kind feedback. Safe travels and we'll be ready with fresh popcorn when you next return.

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