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Subaru of Utica - Service Center

Utica, NY

4.7
400 Reviews

400 Reviews of Subaru of Utica - Service Center

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February 02, 2024

My experience purchasing a used vehicle with Jarred's help was great. Jarred was friendly, patient, answered all my questions, and had a great sense of humor. The purchase went smoothly and was easier th More

by GRIMES.LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Kraszewski
Feb 05, 2024 -

Subaru of Utica responded

Thank you very much, Lisa, for complementing the assistance you have received from both our sales and service teams here at Subaru of Utica. Jarred will love hearing his friendly, patient, informative and enjoyable guidance helped your purchasing experience go smoothly. Tyler too will be proud to know his attentive service was valued. Travel safe, have fun and we'll see you again next visit!

February 02, 2024

Joanne said it would be an hour and it was 55 min. Fast check in. Snacks were great. Place is spotless. More

by GMGRIMALDI.GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Subaru of Utica responded

We appreciate your kind words. We're glad to know your service was quick and seamless and your time enjoyable. Our team at Subaru of Utica always aim to provide the best experience. If there's anything else we can do for you in the future, reach out anytime.

February 01, 2024

Vincent is always more than willing to help and always friendly - he makes stopping in to get my Crosstrek something to look forward to😊 More

by GINNYTRUAX
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Subaru of Utica responded

Kind feedback like this will certainly bring a smile to Vincent's face! Thank you very much for complimenting the friendly assistance you continue to receive while working with him here at Subaru of Utica. It's our pleasure to have you visit as well and we look forward to your next return.

February 01, 2024

Joanne made my experience feel as though it belonged in a Subaru commercial! From start to finish, it was an incredible experience!!! When I first entered the service center Joanne was extremely welcoming to More

by HALEYROSEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey Eakins
Feb 01, 2024 -

Subaru of Utica responded

We're over the moon to know that Joanne made your experience at Subaru of Utica so memorable and enjoyable! It's great to see our team going above and beyond in providing exceptional service. We'll make sure we pass on your kind words, thanks for sharing this wonderful review with us!

February 01, 2024

You find things that are not broken. Claim to do things you never did, filled washer fluid, mine filled the day before, then said you topped it, was filled to brim and I never used it. S More

by CHRFED99
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Joanne Palmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Subaru of Utica responded

Hello, Earning and maintaining the trust of our customers through transparent and honest service is of the utmost importance. Our team is expected to always act with integrity, and to receive this feedback is concerning. I would like to speak with you personally for more details regarding your experience so that I can address any potential issues. Regrettably, I cannot locate any information on you having visited us previously based on this username. At your convenience, please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

February 01, 2024

Joanne,Rich, Nick and Vinny all excellent customer care staff. Highly recommend all pleasant and knowledgeable to work with. Treat you like your their top priority More

by HOBAICA514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Subaru of Utica responded

Nothing beats that feeling of seeing when a team effort earns thoughtful feedback from a valued Subaru of Utica guest. Joanne, Nick, Rich and Vinny will be proud to hear their knowledgeable assistance and customer-centric service earned such high praise. We're grateful for having you as our service customer and look forward to working with you again through the future.

January 31, 2024

Very helpful,very professional. The kind of people that is a pleasure to do business with..A very big thank you to all at the dealership. More

by rdeetzsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
Jan 31, 2024 -

Subaru of Utica responded

We're delighted to know you had a positive experience with us at Subaru of Utica! Your kind words mean the world to our team. Thanks for choosing us and we look forward to serving you again in the future!

January 31, 2024

This was the second time I had to return to the dealership for the same problem. A planned one hour to one and a half hours turned into several more, including another two hours drive time. Can onl More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Subaru of Utica responded

Hello, Thank you for your patience and understanding as we worked to resolve the issues your vehicle was experiencing. Your time is valuable, and we sincerely regret the inconvenience you were caused by having to return to us for follow-up service. We'll strive to ensure occurrences like this are avoided whenever possible in the future and hope you'll continue to trust us with your automotive needs. If I can be of any additional assistance with this matter or you have other areas of concern, please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

January 31, 2024

Courteous. Knowledgeable. Prompt. Even the “ behind the scenes” staff that are working on my car take the time to show me what they are doing ! And make sure More

by KAREN.FLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Subaru of Utica responded

Karen! Thank you so much for trusting us with your vehicle service needs here at Subaru of Utica. Feedback like this truly brightens the day for our team. It's our pleasure to have provided you courteous, knowledgeable, prompt and informative assistance, and we're proud to have earned your recommendation. Safe travels and we'll see you again next visit!

January 30, 2024

Very efficient, kept me informed of the work progress, comfortable lounge to wait in with beverages, snacks, and Wi-Fi supplied. More

by DDKSNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Subaru of Utica responded

Hearing our Subaru of Utica guests enjoyed their stay while we cared for their vehicle always brightens the day. It was our pleasure to provide you informative assistance and a comfortable waiting area with enjoyable amenities. Drive safe and we'll see you again next service visit!

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