Subaru of Utica - Service Center

My wife started the car, to bring our son to school, and the dashboard had all the lights flashing. She called Subaru and was given an appointment that morning. I was working out of town, and they took car the dashboard had all the lights flashing. She called Subaru and was given an appointment that morning. I was working out of town, and they took care of her. Everything was explained well, and the warranty covered all expenses. More

Fast friendly service and it was great to have the video and be able to see what the mechanic is seeing. and be able to see what the mechanic is seeing. More

Brought car in for a problem with the emergency brake. Then they contacted me to tell me that the brakes were bad and needed to be replaced. The brakes were new 6 month ago. I took the car to be inspected Then they contacted me to tell me that the brakes were bad and needed to be replaced. The brakes were new 6 month ago. I took the car to be inspected 2 days later and it passed and there was no mention of the brakes being worn. The place that I took the car for inspection specializes in brakes. I feel that they were just trying to drum up extra work. More

Very good service. Even taped a bulb to my receipt to show it was blown. Honest, friendly and timely. Even taped a bulb to my receipt to show it was blown. Honest, friendly and timely. More

Fully explained services to be performed and pricing! Quick turn around. Comfortable and accommodating waiting area. Quick turn around. Comfortable and accommodating waiting area. More

Service was great, I I would recommend! Thank you Joanne for all your help! And to the service workers for giving us the information we needed. Thank you Joanne for all your help! And to the service workers for giving us the information we needed. More

Love my Subaru and everyone at Carbone is very professional and speedy. I never have to wait long. professional and speedy. I never have to wait long. More

Good fast service with a clean comfortable place to wait and have a coffee or tea! and have a coffee or tea! More

Good: Appointment not needed. Clear communication at intake. Problem fixed & explained. Fair comfort waiting. Video was informative. Not Good: Price & waiting time could/sh Clear communication at intake. Problem fixed & explained. Fair comfort waiting. Video was informative. Not Good: Price & waiting time could/should have been much less: Unnecessary diagnostic time & over-broad inspection. Should have been a quicker cheaper fix. (l had a good idea what was the problem: blown fuse; that should have been the first & only thing looked at.) Thanks however for the service. More

My experience purchasing a used vehicle with Jarred's help was great. Jarred was friendly, patient, answered all my questions, and had a great sense of humor. The purchase went smoothly and was easier th help was great. Jarred was friendly, patient, answered all my questions, and had a great sense of humor. The purchase went smoothly and was easier than I could have imagined. Recently I took advantage of my first of the free lifetime oil changes and Tyler did a great job checking me in and going over the services. The work was done quickly and I appreciated the coffee and snacks in the waiting area. More