Back

Subaru of Utica - Service Center

Utica, NY

4.7
483 Reviews

483 Reviews of Subaru of Utica - Service Center

Sort by
November 30, 2024

Quick response Friendly workers Clean waiting area with nice snacks Detailed explanation of service performed More

by RONALDPRESITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Subaru of Utica responded

Ronald, we appreciate your great feedback and especially glad to hear you enjoyed your visit with our team. We look forward to serving you again soon at Subaru of Utica!

November 29, 2024

Rapid service. Comfortable waiting room. Great updates while waiting. Most pleasant and helpful staff. I have never been disappointed. More

by CALINEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're very happy to hear that our team provided rapid service and kept you comfortable and informed. We look forward to serving you again in the future!

November 23, 2024

The Service Center is very friendly and efficient, I was really impressed with the emailed video of the mechanic going over the vehicle. Very nice experience hoping to try the lounge next time. More

by DORSINO59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Subaru of Utica responded

We're happy to hear that you had a positive experience with our service center. The video updates are a great way to keep customers informed, and we look forward to welcoming you back for some lounge time on your next visit. Thanks for the feedback, and see you next time at Subaru of Utica!

November 23, 2024

Great service. The greeter, and others were helpful. Enjoyed the waiting area, very comfortable.Thank you so much More

by PAULBROWN2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Subaru of Utica responded

Great service for a great customer! Thank you, Paul, for taking the time to leave a review after the excellent service you received. We can't thank you enough for the support. If you need anything else in the future, feel free to reach out to us at Subaru of Utica!

November 19, 2024

Dealership is clean and friendly all the time. I did not regret buying my 2 first subaru vehicles there. More

by ALICIA13502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Subaru of Utica responded

Hi Alicia, Thank you for sharing your experience! I'm glad to hear that you've had positive experiences with our dealership and are enjoying your Subarus. If there's anything more I can do to enhance your visits, please feel free to reach out to me directly at ahutchings@carbonecars.com. Thank you, Allen Hutchings Assistant General Manager

November 18, 2024

Joanne, Jo Jo as I like to call her, wrote up my vehicle with a smile. My vehicle’s oil was changed by a team of technicians to get my service done in a timely manner. Once it was ready, Tyler, Ty Guy as he More

by SubieSauce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Subaru of Utica responded

We're more than glad to hear that Jo Jo and Ty made your visit enjoyable at Subaru of Utica! Our team is dedicated to providing efficient service with a personal touch. Thanks for the recommendation, and we look forward to seeing you again!

November 17, 2024

great wonderful dfhcvjn jndfj hmghmj gjygfh fggn cxb fgh fg fgn xfgg fghcfgb fgn xgf More

by RURUFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Subaru of Utica responded

Thank you for the five stars. We look forward to your next visit at Subaru of Utica!

November 16, 2024

Very good experience from the time Paul Snyder sold me my vehicle until Tuesday when I had my car serviced. Anytime I reached out to Mr Snyder with a question always very helpful.All personnel professional , More

by SJSKELTON13
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with us at Subaru of Utica! We're glad to hear that Paul and our team provided helpful service from purchase through maintenance. We appreciate the feedback on our facilities too!

November 15, 2024

Service was great and Tyler also fixed my new phone to work with the car. Thank you for having patience with an old, not so savvy customer. More

by PMSCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Subaru of Utica responded

That's what we love to hear. Thank you for the high praise and mentioning Tyler. We're proud to have him with us at Subaru of Utica because he goes beyond our guests' expectations. If you need anything down the road, feel free to give Tyler and the team a shout!

November 12, 2024

They were very easy to deal with. Dom made the process very pleasant. I'd recommend him! More

by KYLIE1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Altamura
Nov 12, 2024 -

Subaru of Utica responded

Thank you for your positive feedback and recommendation! We look forward to serving you again at Subaru of Utica!

...
8
...