Subaru of Utica - Service Center

I have always been treated very well with Subaru. However the communication is seriously lacking. The dealership had my car for almost 2 weeks and I expected to pay approximately $60-$70 out-of-pocke However the communication is seriously lacking. The dealership had my car for almost 2 weeks and I expected to pay approximately $60-$70 out-of-pocket which turned out to be over $500 without my consent or knowledge until I picked it up. It was very upsetting to me to see that I owed five times what I told was going to be out-of-pocket. I did not prepare for this so I had to finance as much as I could because I could not afford the large unexpected bill. It is very important to let the customer know what to expect in terms of out of pocket, especially when the customer has a premium warranty. If the expectation goes higher than that, then the customer should be contacted about that prior to doing the work. alignment had to be done as a result of the work, I think it is also doing an injustice to the customer to charge for a required alignment when it is a result of the covered warranty work. My steering column had to be replaced, which from what I was told caused the severe misalignment. I understand the necessity of the work that was done, however, I believe that it is misleading to get warranty work done, and then have a hidden cost of something that needs to be done as result of that. Then again, if that is the case, the customer should be made aware of that additional cost prior to the work being done. More

5 hours waiting . Job incomplete. Told no way to get in touch with manager. Agreed to a break in next service of detailing and did not comply. Job incomplete. Told no way to get in touch with manager. Agreed to a break in next service of detailing and did not comply. More

Great service, staff and waiting area. However, appointments seem to take entirely too long/don't start on time. Not sure what the point of making an appt is if they aren't going to servic However, appointments seem to take entirely too long/don't start on time. Not sure what the point of making an appt is if they aren't going to service your car until hrs later. More

Great people to do business with. They fully explain the issues and are considerate of our needs. They fully explain the issues and are considerate of our needs. More

Excellent service Vincent was exceptional he told me what I needed how much it would cost and time to do it he made the whole experience exceptional I needed how much it would cost and time to do it he made the whole experience exceptional More

Great service and very friendly. Explained everything to me with concern that I was ok with everything Explained everything to me with concern that I was ok with everything More

They are always helpful and only do,what is needed. I like the,video and use of text messages I like the,video and use of text messages More

Staff were very helpful and thorough in diagnosing my problem. It was a pleasure to deal with them. problem. It was a pleasure to deal with them. More

Serviced as expected. Dealer is very slow in scheduling appointments couldn't get an oil change appointment only for 6 days out Dealer is very slow in scheduling appointments couldn't get an oil change appointment only for 6 days out More

too many steps to get a service accomplished. Had go in 3 times for same problem before the problem identify Had go in 3 times for same problem before the problem identify More