Subaru of Wichita

This was the worst car buying experience I have ever had. The salesman lied about the amount of hail damage, promised me that if I made a down payment that day he'd throw in black seat covers and a black con The salesman lied about the amount of hail damage, promised me that if I made a down payment that day he'd throw in black seat covers and a black console cover (almost 2 months later after hassling him I got one backseat cover in tan and brown), when I went in to sign paperwork they didn't get me the interest rate they promised, nor did they honor the deal that was on the paperwork I signed the day I made the down payment. I had to fight for everything that was on the paper: the maintenance plan, sealant for the doors, the hail repair, and the seat covers and completing the detail. Hours later I thought everything was on order and signed. They did not apply the sealant for the doors, they did not send me the seat and console covers, as they said. When I called to complain 7 days later that there were still stains on the seats and there was a speaker blown (Harmon Kardon) , the sales manager said he would talk to his detail guy, but I just needed to wait until I paid in my car and turn the speaker in under the warranty. Still no word on the seat covers. Now, I go to tag my car, and I find out they did not disclose the vehicle came from our of state and in order to tag it I have to pay to get an inspection. I have been waiting to buy a Subaru for years and had always heard wonderful things about Subaru dealerships. I will probably never buy another one. When I asked to see the paper I signed when I made the down payment they said they didn't have it anymore. More

They made buying a new car a great experience! Appreciated that so much. So far Love Subaru. Appreciated that so much. So far Love Subaru. More

My wife Freda and I are in our 80s and have purchased at least 20 new cars Going back to the 1960s. The most recent purchase of a 2025 Impreza was the absolute best car buying experience ever. Dealer was least 20 new cars Going back to the 1960s. The most recent purchase of a 2025 Impreza was the absolute best car buying experience ever. Dealer was exceptional in every way. Car is exceptional quality and value, too More

I could not recommend Subaru enough! As a first-time buyer the process is daunting to say the least. The staff was beyond friendly and made sure I was informed and comfortable the entire As a first-time buyer the process is daunting to say the least. The staff was beyond friendly and made sure I was informed and comfortable the entire process. I loved that they had bilingual staff available, shout out to Gladys and Roberto and the entire team! Keep up the awesome work! More

I am a repeat customer and continue to find Subaru of Wichita an excellent dealership. Salesman John Santonil was excellent as was Matt Warren in the finance office. Wichita an excellent dealership. Salesman John Santonil was excellent as was Matt Warren in the finance office. More

All the personal I worked with were friendly and worked to fulfill my wishes. Price negotiation was straight forward. I didn’t get a great price biut a fair price according to Consumer Reports. They didn’t to fulfill my wishes. Price negotiation was straight forward. I didn’t get a great price biut a fair price according to Consumer Reports. They didn’t have the car I wanted so had to order. They continued work and found the car I wanted at another dealer and was able to get that car here sooner. It has only been a few days. So far my experience with Subaru of Wichita has been very good. This is the second car I have bought from them. More

Absolute worst in the USA for service. Website doesn't work. Have to call multiple times to get a brain engaged . Even after that the unnamed 'Service Manager' (Amanda) got involved and s Website doesn't work. Have to call multiple times to get a brain engaged . Even after that the unnamed 'Service Manager' (Amanda) got involved and set things up. On the wrong day. Tried to fix it but, whoops, cant do it on the weekend per someone else (after set up online for the same thing). Huh? all taken care of but them nothing taken care of? Pound sand... More