Subaru of Wichita

While the staff was friendly, the service was poor. We did not get timely feedback as to what all was wrong with the vehicle and what it would cost to fix. They had the car two to three weeks. When we fin did not get timely feedback as to what all was wrong with the vehicle and what it would cost to fix. They had the car two to three weeks. When we finally picked it up they had fixed the hood latch but we’re going to email us the diagnoses and repair costs. More

Super nice/fixed our probs. Only issue was needed a loaner—1 not available til unknown time—supposed to call us when knew there’d be 1. Never got a call. Days later, We finally drove to dealer & booke loaner—1 not available til unknown time—supposed to call us when knew there’d be 1. Never got a call. Days later, We finally drove to dealer & booked loaner/service appt. More

The staff was friendly answering my questions to the best of their ability. Though sales staff are not ‘commissioned’ the process is still arduous. In that sense little has changed in the purchasing proces of their ability. Though sales staff are not ‘commissioned’ the process is still arduous. In that sense little has changed in the purchasing process. Case in point, I was visited by an insurance representative. Totally unnecessary. More

The service department was kind and helpful. They got the work done in a timely manner. I liked getting the inspection paper work through email! That is new and very cool! Even though I am no longer driving work done in a timely manner. I liked getting the inspection paper work through email! That is new and very cool! Even though I am no longer driving a Subaru, (I have one of Subarus’s trade in vehicles) I won’t go any where else for maintenance or future vehicles. These are great, honest people who truly care! More

Friendly, helpful service. Enjoyed the man in the waiting area. (Gary). Made the waiting time go by faster. Cookies & coffee were delicious. Bought our vehicle in June so was surprised how many people rememb area. (Gary). Made the waiting time go by faster. Cookies & coffee were delicious. Bought our vehicle in June so was surprised how many people remembered us and came over to say Hello. More

Everyone that I dealt with in my process of buying a new car from staff to sales was very professional and customer service was great. car from staff to sales was very professional and customer service was great. More

Ascent service Work was performed quickly and at a fair price. It was nice to have a video sent to me of the work being done by the technician as it explained what s Work was performed quickly and at a fair price. It was nice to have a video sent to me of the work being done by the technician as it explained what specifically he had done and what had been found. More

I was there for an oil change on Saturday. After about 2 hours I asked the service advisor the status of my car. He stated that it was done about 5 minutes ago and he texted the phone number listed. He knew hours I asked the service advisor the status of my car. He stated that it was done about 5 minutes ago and he texted the phone number listed. He knew that I was waiting in the lobby but didn’t come inside to speak to me. I called my wife to ask if she received a text and she said they called 30 minutes ago to our home phone but didn’t leave a message and did not text. I wasted 30 minutes in the waiting area while my car was done and I had a lot to do on Saturday. I’m not pleased with my service and the lack of communication. More

Service oriented, answer questions and provide the expected great service. Car was completed as promised and cleaned for me upon pick up. Great dealership, great service expected great service. Car was completed as promised and cleaned for me upon pick up. Great dealership, great service More

Awesome They did everything I needed over the phone for me , I live 3 hours away from Wichita. This was such a great help . When I showed up to pick up my n They did everything I needed over the phone for me , I live 3 hours away from Wichita. This was such a great help . When I showed up to pick up my new car all the paperwork was ready to be signed. The whole experiences was top of the line . Thank you guys Kim More