Suburban Buick GMC of Troy

The dealership is very efficient in Scheduling and keeping the customer informed of progress and delivery information when work is done. Jade is amazing and very professional and easy to work with. keeping the customer informed of progress and delivery information when work is done. Jade is amazing and very professional and easy to work with. We came in for an oil change and they found that we needed new tires. Good catch More

My 2013 Buick Regal GS had a knock/clunk from the front suspension. CarFix on Rochester Rd said my right front strut was bad, but it sounded like the front stabilizer bar links to me. Well I have been taki suspension. CarFix on Rochester Rd said my right front strut was bad, but it sounded like the front stabilizer bar links to me. Well I have been taking my GM cars to Somerset, now Suburban Buick/GMC, for about 10 years and they have always fixed my car problems correctly. The technician at Suburban Buick/GMC said the front stabilizer bar links were loose, replaced them and my car was ready for me the next day. Thanks again Suburban for an excellent Service Department! More

Awesome service, it was very helpful, we were in and out in a very short time in a very short time More

They did an excellent job placing me in my new vehicle. They were efficient and helpful with all of my questions. They were efficient and helpful with all of my questions. More

We had been told several times the car had been detailed but when we got in it was dirty, including hairy French fries on the floor. Jordan was visibly disappointed about being lied to by his detailing depa but when we got in it was dirty, including hairy French fries on the floor. Jordan was visibly disappointed about being lied to by his detailing department. We agreed that the least they could do is reimburse us for it being detailed later, as I had a tight timeline that was clearly communicated and was told would be no problem. Three weeks and several messages after sending them the receipt Scott finally responded saying they could give me a small fraction of what was promised. Nothing but lies and letdowns from Suburban GMC of Troy, and I’m now out the money. Attaching screenshots of them saying they’d reimburse. Don’t make the same mistake I did. Plenty of other dealerships out there. More

A cabinet filter was changed on my last visit. How often do they need to be changed? I had the Cabinet Filter Changed on 10/31/2023, and then again on August 27, 2024. I thank you for your servic How often do they need to be changed? I had the Cabinet Filter Changed on 10/31/2023, and then again on August 27, 2024. I thank you for your service to Rosemary Ledwidge until her death. My plans as the new owner are to continue with your location. Michelle is very pleasant to work with and always make you feel comfortable while waiting for the service to be completed. Thank You Patricia Burton More

Suburban Buick GMC always provides quick and efficient professional service. It is easy to see that they value their customers. professional service. It is easy to see that they value their customers. More

Jade was great and very patient. I wish the warranty could have covered the service but they fixed the issues. I wish the warranty could have covered the service but they fixed the issues. More

I purchased my vehicle from Suburban Buick GMC of Troy and only take it there for service. I have always been satisfied with the service and the way I'm treated. The work is completed timely and any pro and only take it there for service. I have always been satisfied with the service and the way I'm treated. The work is completed timely and any problems have always been fixed the first time. On my most recent visit I enjoyed working with Roger and followed his recommendations. More