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Suburban Buick GMC of Troy
Troy, MI
81 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 34 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and six Suburban Collision Center locations.
LEARN ABOUT SUBURBAN BUICK GMC OF TROY, YOUR GMC AND BUICK EXPERTS IN TROY
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Suburban Buick GMC of Troy team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Suburban Buick GMC of Troy goes above and beyond the average dealership to provide Detroit, Ann Arbor and Flint drivers with a modernly efficient, classically enjoyable experience. Whether you're from Troy looking to find a new GMC or Buick model, or you're looking to get your vehicle serviced, the Suburban Buick GMC of Troy team can help!
At Suburban Buick GMC of Troy, We're About More Than New GMC, Buick Models
It's true that we have a variety of new and used GMC Acadia, GMC Terrain, GMC Yukon, Buick Encore and Buick Enclave, but we also provide you with customer service when you bring your vehicle in for repairs and maintenance, and by offering help with financing. We are a full-service dealership that assists you with every step of the ownership process. Our team at Suburban Buick GMC of Troy knows that you have a lot going on, and we're here to help lessen the burden.
Come See us at Suburban Buick GMC of Troy to Get Started Today
Here in our Troy showroom, not far from Detroit, Ann Arbor and Flint, we're ready to assist you. We can answer any questions about GMC or Buick options, and help you find your next vehicle or take care of your current one. We hope to help and see you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 81 reviews
July 29, 2024
I purchased my vehicle from Suburban Buick GMC of Troy and only take it there for service. I have always been satisfied with the service and the way I'm treated. The work is completed timely and any pro and only take it there for service. I have always been satisfied with the service and the way I'm treated. The work is completed timely and any problems have always been fixed the first time. On my most recent visit I enjoyed working with Roger and followed his recommendations. More
by Huh
Employees Worked With
Roger Teasdale
July 15, 2024
Your salesmen are rude, your mechanics either don't communicate well or the salesmen misrepresent what is said. They interrupt, don't listen, and try to avoid customers who aren't purchasing additional communicate well or the salesmen misrepresent what is said. They interrupt, don't listen, and try to avoid customers who aren't purchasing additional products. I had a salesperson laughing at me regarding selling the Buick I bought at this dealership back to the dealership, telling me my 2016 Loaded regal was worth $300 because it MIGHT need extra work. He thought that was hilarious - I wasn't laughing. If I never have to deal with this location again I will be THRILLED. If anyone asks about purchasing from this location I will strongly suggest they visit the Ferndale buick dealer instead. Your cashier is very nice - despite what she puts up with. More
by monique.angelich
July 13, 2024
Josh Swanson is the best salesman I have ever had the pleasure of dealing with,!! Serra Buick is #1 in my book. I recommend everyone to this place and to see Josh Swanson,!! pleasure of dealing with,!! Serra Buick is #1 in my book. I recommend everyone to this place and to see Josh Swanson,!! More
by Jaws 1975
Employees Worked With
June 25, 2024
Worst customer service I’ve ever experienced and they tried to sweep the rug underneath me by changing our contract without consulting me. Then when I call to talk someone no one answers or calls back! tried to sweep the rug underneath me by changing our contract without consulting me. Then when I call to talk someone no one answers or calls back! Wouldn’t recommend to my worst enemy ! More
by Playboyjthomas
Employees Worked With
June 24, 2024
This dealership was professional and assisted with the whole process of me financing a car that I wanted. Huge thanks to everyone! whole process of me financing a car that I wanted. Huge thanks to everyone! More
by brent.johnson503
Employees Worked With
Benjamin Markhoff, Enoch Matthews, John Gangler
May 06, 2024
Receive quick and easy service. Work was completed on time and that was much appreciated. Work was completed on time and that was much appreciated. More
by hapishko
Employees Worked With
December 28, 2023
I’m writing this review in hopes that you do not feel as foolish as I do when/if you purchase a vehicle from this dealership. Honesty and loyalty means everything to me; albeit in my profession as a public foolish as I do when/if you purchase a vehicle from this dealership. Honesty and loyalty means everything to me; albeit in my profession as a public school teacher or in my role as a mother and wife. In May 2023, we purchased a 2017 Chrysler Pacifica from Suburban Buick GMC of Troy. The mileage was high, which we took into account. If you're a parent, then you understand the beauty of "sliding doors." Though I believe in capitalism, and understand what an "as-is purchase" entails, I still think human decency and kindness should be afforded to all. Purposefully ommitting (and/or underselling) attributes that are knowingly important to the buyer is just as bad as outright lying. When our salesperson watched my daughter gleefully scroll through the apps on the screen, it would have been nice if she said "Oh, by the way, this 2017 model (with a 3G chip) no longer supports those apps." I wish she would have instead said "If you spend a little more money and get a 2018 model (5G Chip), then your daughter will be thrilled." As we are not in that line of work and haven't sold hundreds if not thousands of vehicles, as she had, we didn't know what we didn't know. When I asked her about the 3 reported accidents listed in CarFax, and how seriously would that impact our resale, she could have been honest and said "it will most definitely hurt you." Instead, we were told "the number of accidents doesn't matter, it's the type of damage that hinders resale value." Essentially, if the airbag didn't deploy; no harm no foul. In the end, we bought our minivan for $18,000. When we tried to trade it in at a local Chrysler dealership 7 months later, they appraised the vehicle at $8,000; citing the three accidents and the outdated 3rd generation chip were the biggest deterrents. So...Suburban did nothing wrong LEGALLY, but she made sure the sale went through knowing that, in two days time, the value of the car would essentially be cut in half because it was sent to the auction. More
by Heather F.
Employees Worked With
Christine H.
