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Suburban Buick GMC of Troy

Troy, MI

3.9
81 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 34 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and six Suburban Collision Center locations. LEARN ABOUT SUBURBAN BUICK GMC OF TROY, YOUR GMC AND BUICK EXPERTS IN TROY From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Suburban Buick GMC of Troy team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Suburban Buick GMC of Troy goes above and beyond the average dealership to provide Detroit, Ann Arbor and Flint drivers with a modernly efficient, classically enjoyable experience. Whether you're from Troy looking to find a new GMC or Buick model, or you're looking to get your vehicle serviced, the Suburban Buick GMC of Troy team can help! At Suburban Buick GMC of Troy, We're About More Than New GMC, Buick Models It's true that we have a variety of new and used GMC Acadia, GMC Terrain, GMC Yukon, Buick Encore and Buick Enclave, but we also provide you with customer service when you bring your vehicle in for repairs and maintenance, and by offering help with financing. We are a full-service dealership that assists you with every step of the ownership process. Our team at Suburban Buick GMC of Troy knows that you have a lot going on, and we're here to help lessen the burden. Come See us at Suburban Buick GMC of Troy to Get Started Today Here in our Troy showroom, not far from Detroit, Ann Arbor and Flint, we're ready to assist you. We can answer any questions about GMC or Buick options, and help you find your next vehicle or take care of your current one. We hope to help and see you soon!
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1850 W Maple Rd

Troy, MI

48084

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Showing 81 reviews

May 16, 2022

I come to the dealership because of Roger in service. if it weren't for Roger I'd probably go somewhere else. More

by crsgto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger
April 10, 2022

I contacted the Ali Ahmed General Manager asking for a price and other info. He never responded. You would think if he has his email address on the dealer web site he would be likely to respond. Well live More

by derrickg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ali Ahmed, Ali Ahmed
Apr 12, 2022 -

Suburban Buick GMC of Troy responded

Hi Derrick, I apologize for any lack of response. Not seeing any emails directed to me from anyone with your name. My direct email is AliA@SuburbanCollection.com I'll also PM you my mobile in case there's something I can assist with. Thanks, Ali Ahmed General Manager Suburban Buick GMC of Troy

December 14, 2021

Brought vehicle in for oil change and rotate. Roger took care of me and vehicle was completed on time and properly. More

by adammaguire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
roger
October 18, 2021

Roger is very helpful and knowledgeable. He is the only service tech I will interact with. More

by Wendy_lostinneverland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Teasdale
Oct 19, 2021 -

Suburban Buick GMC of Troy responded

Roger is one of the best in service! Thank you for sharing your kind remarks.

October 10, 2021

Service by Frank Newman was professional. Shuttle provided for me to work while my 2015 Enclave was being serviced. I would return back to Troy location if something else happened to my ride. More

by S. Hamilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Newman
September 10, 2021

It was a great experience working with Pat Trombley . She Had her hands full . With a truck that didn’t show up on time . She kept me informed well on the status. During the 45 days it took to get to Suburba More

by Hammy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2021

Great dealership. Domenic is sales has been great to me. Roger in Service has been my "Go To Guy" for over 20 years of buying and servicing vehicles for me. Highly recommend Suburban Buick GMC of Troy More

by michaeljrowley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenic Torres
August 02, 2021

Jason, the sales manager and Oliver were wonderful. to work with. The made the whole process painless. I would recommend this dealership to friends and family. More

by Kim R.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliverio Villagomez , Jason Brewer
July 08, 2021

Very helpful and very upfront with costs of repair. Usually done myself but they held themselves professional and courteous. Very good at communicating issues, repairs and didn't hide anything. More

by sert.responder26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim - Service Dept
June 30, 2021

They ripped me off of $5k in warranties I tried to cancel the day after my purchase. It’s now been over 2 months and nothing has been fixed and I’m stuck with warranties I never wanted. More

by aarmin99
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack from finance
Jun 30, 2021 -

aarmin99 responded

After complaining and writing another email to them Mr. Ahmed the General Manager took care of the issue. Now that all the forms are signed I’m going to wait to see if I get my refund for the cancelled warranties in a timely manner.

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