Suburban Cadillac of Plymouth

Great experience Amazing customer service. Jason really goes out of his way to get you everything you need. Jason was great to work with and I would go back to him wi Amazing customer service. Jason really goes out of his way to get you everything you need. Jason was great to work with and I would go back to him without a doubt as well as refer him to others. More

customer service Jay Delaney provided excellent customer service during the sales process. The service center also does a great job when bringing a car in for routine Jay Delaney provided excellent customer service during the sales process. The service center also does a great job when bringing a car in for routine fixes or service. More

Great experience I really felt like they took the time to see what I wanted and what would be best for our family. The process was easy and the car is great. John was I really felt like they took the time to see what I wanted and what would be best for our family. The process was easy and the car is great. John was great to work with and I believe I would go back to him without a doubt as well as refer him to others for his friendliness, professionalism and thoroughness of showing me all of the wonderful options my new car has. More

Best experience in car buying I recently worked with John Griffin at Cadillac of Plymouth. It was the best car buying experience I have had in 30 years. John was very helpful in I recently worked with John Griffin at Cadillac of Plymouth. It was the best car buying experience I have had in 30 years. John was very helpful in evaluating many different alternative models we were considering. He stayed late on a Saturday to make sure we were able to see and drive all the vehicles that were of interest. After thinking over the decision for a few weeks I called John and worked out a deal over the phone. John went out of his way again to ensure the purchase process was as easy as possible, the car was ready for delivery when I arrived and paperwork was complete and ready for signatures. Not only did I receive great service, but I believe I got a great price, thanks John I am recommending you to all my friends and family. P.S. John you were right...I love the Cadillac! More

Review of Suburban Cadillac of Plymouth Great service for purchasing a new vehicle at Suburban Cadillac of Plymouth. The New sales Barb Basinski was friendly and very concern with satisfyin Great service for purchasing a new vehicle at Suburban Cadillac of Plymouth. The New sales Barb Basinski was friendly and very concern with satisfying my desires. More

First class service From the greeting at the front door to the excellent service of our salesman Keith, to the easy transaction in the financing office, We knew we were i From the greeting at the front door to the excellent service of our salesman Keith, to the easy transaction in the financing office, We knew we were in the right dealership. More

Problems with car, but Suburban made it right I had a lemon, a beautiful 2016 CTS that just had a lot of problems right away. That was frustrating and it happens. But Suburban Cadillac Plymouth wa I had a lemon, a beautiful 2016 CTS that just had a lot of problems right away. That was frustrating and it happens. But Suburban Cadillac Plymouth was always professional, went out of their way to make it easier on me, getting me loaners, bringing them to my work. Eventually, they replaced the whole car with a 2017 model, and they made sure I got what I wanted. New car is superb right now. I'll drive across town to see Suburban. More

Seamless from start to finish Thank you to Robert Sanders - salesman " You are the best". Jason Wier - finance " Thank you " I am so glad I chose a Cadillac and your dealership Thank you to Robert Sanders - salesman " You are the best". Jason Wier - finance " Thank you " I am so glad I chose a Cadillac and your dealership More

Significantly exceeded my expectations From the moment I walked in until the time I picked up my car I was impressed with everyone I met. Honest, trustworthy, and hard working is how I woul From the moment I walked in until the time I picked up my car I was impressed with everyone I met. Honest, trustworthy, and hard working is how I would describe the people at this dealership. More

Warning! I went to this location because my car was saying low oil pressure when I would press on the break, even though I recently had an oil change. Also I w I went to this location because my car was saying low oil pressure when I would press on the break, even though I recently had an oil change. Also I wanted them to check out the steering wheel, which would get tough and say “service steering system" and then when I turned the car off and back on it would go back to normal. The woman I spoke with told me that you have to pay for the techs time to look at it no matter what, and that that money would be put toward any repairs. It was $125 an hour and it would take 3 hours. I came back to get my car, they told me they couldn’t find anything wrong with the steering wheel, and that they couldn’t find any oil leaks. So all they did was give me an oil change and said that because I took it to a random oil change place they must have not put enough in. So I ended up paying $375 for an oil change! Two months go by and the low oil pressure is coming back on. I take it back and she tells me that they think there is an oil leak and I would have to pay for the techs time to look at it. I said “I do not feel that I should have to pay for the techs time because I paid for it last time and they said they couldn’t find one!” She said okay they would look at it. She then calls me and tells it is leaking oil and coolant, and it would be $5,600 to fix. I come to pick up the car and ask for a detailed estimate that breaks down parts a labor. The man I spoke with was extremely rude and said “What she didn’t tell you how much it would be?” I said “yes she did, however I would like to see what the cost entails, do you not do that?” He then told me it was too late and he would have the lady I spoke with previously email me the estimate. She sends me an email that literally says: Seal oil and coolant leaks: $6,400. Really? It went up $900 overnight… no breakdown of parts and labor. I took my car to Ford and Wayne auto shop in Westland. They fixed the oil and coolant leaks, and my steering system (which even the dealership said they couldn’t figure out what it was!), parts and labor included $1200. They are extremely rude, unprofessional and they take advantage of people. More