Suburban Cadillac of Plymouth

This is my 3rd car from them and each experience has been perfect! From Andy Green my Salesman to Jason the manger and finally Kim in finance they all went way above and beyond!! In fact they all stayed an e perfect! From Andy Green my Salesman to Jason the manger and finally Kim in finance they all went way above and beyond!! In fact they all stayed an extra hour and a half after closing, and never made me feel rushed or that it was inconvenient! And Jeff In service Is alway so helpful and accommodating whenever I call and go in. First class all of them from top to bottom More

If I pay for a tire rotation, and oil change, rotate my tires. Please don't tell a customer your rear tires are no good, so we didn't bother the tires. Kid compensate, just rotate tires.. money is tight tires. Please don't tell a customer your rear tires are no good, so we didn't bother the tires. Kid compensate, just rotate tires.. money is tight nowadays. Now you guy's always find/create more problems with my vehicle. I came in for a simple oil change and tires rotate. More

Andy Green is amazing! This has been the best car buying experience ever. We met over the phone and I told him what I wanted, he found it within the hour, ran numbers withi This has been the best car buying experience ever. We met over the phone and I told him what I wanted, he found it within the hour, ran numbers within the same hour, paperwork started still in this hour…all before we met face to face. I love my new Cadillac! If your looking for a Cadillac Andy G. is the guy to see!!! More

Seamless process to trade in my lease early and find a new vehicle. Extremely transparent and friendly staff new vehicle. Extremely transparent and friendly staff More

Great customer service & follow through by the team! Andy was a pleasure to work with! Andy was a pleasure to work with! More

BEST DEALERSHIP EVER. We’ve purchased three Cadillacs from this dealership. Andy is the man! They really go out of their way to take care of you, and show the customer We’ve purchased three Cadillacs from this dealership. Andy is the man! They really go out of their way to take care of you, and show the customer respect. They’re normal people who will work with you on financing and try to get you into the Cadillac of your dreams. Also, they were able to snag me a loaner during Covid when other dealerships couldn’t! Their new showroom is also beautiful. More

Overall exceptional service! Have purchased 4 vehicles from Andy, he is AWESOME! Now my adult children have purchased their first Cadillacs from Andy! Lifetime customer! Have purchased 4 vehicles from Andy, he is AWESOME! Now my adult children have purchased their first Cadillacs from Andy! Lifetime customer! More

This is my second car that I have purchased from Andy green and he has been outstanding, he has went above and beyond to find me the exact car I want. He has been very patient with me and understanding a green and he has been outstanding, he has went above and beyond to find me the exact car I want. He has been very patient with me and understanding and even after he found the car I absolutely wanted it wasn’t the color and he found me another one. I just leased my second car with him and I will continue to do business with him in the future, and I’ve even passed on friends and family, and they have purchased vehicles from him and had wonderful things to say about their experience. The overall vibe of the dealership is amazing. Everyone is friendly and helpful. More

First impression was awesome. Stopped in to compare pass car and cross over for ease of ingress and egress. Before leaving without requesting was presented an out the door price f Stopped in to compare pass car and cross over for ease of ingress and egress. Before leaving without requesting was presented an out the door price for a new XT5. Wow it was under sticker very impressed. Then we come to closing and the agent says,” Sorry I fat fingered the quoted. It is $5k more then quote.” Now I did expect some difference as the quote was cash we had opted for finance. Very disappointed I liked the car, the price was not my real problem it was this bait and switch which is not a principled way to do business. More

One of the worst experiences I have ever had with a car dealership. My truck is old (04) so I was hesitant about going to this dealership in the first place but my stabilization, abs, and traction control dealership. My truck is old (04) so I was hesitant about going to this dealership in the first place but my stabilization, abs, and traction control light was coming on and causing the car not to go forward at times, and I know that those type of things are tough for regular mechanics to handle so I scheduled an appointment and was given February 7th I was informed it woulg be essentially$400 to look at my two problems ,by the 9th I was told that they didn't have the proper tool because the wheel had aftermarket spline lugs and it was an additional $300-400 to get rid of them and add new ones if I didn't have the key. I went to a local store instead and bought a spline lock set for $94 and took it to them on Monday the 14th and was told it would cost around $1000 to fix a hub bearing problem but this may "just be the beginning" after never receiving a call back by Wednesday I started reaching out. One day the tech was absent, the next day he started on it and it should be done by the end of the day (Which it wasn't), then on Friday 18th after getting no call by 2pm I reached back put only to be put on hold for 28 minutes, and then connected to service on two occasions only for the phone to just ring out to a voice-mail that couldn't take voice messages. When I finally called and got in touch with "Wes" he told me he just hadn't had time to reach out to me and my mechanic said it could be the other hub too because the stabilization and all of the lights that were on are essentially still on. I told him just to return the truck to me. $1000 (940) later every light that was on in my truck is still on and I'm essentially no better off than I was 10 days ago, except I guess I have a new "hub". Thanks for the help. Geeeesh More