Suburban Cadillac of Plymouth

First impression was awesome. Stopped in to compare pass car and cross over for ease of ingress and egress. Before leaving without requesting was presented an out the door price f Stopped in to compare pass car and cross over for ease of ingress and egress. Before leaving without requesting was presented an out the door price for a new XT5. Wow it was under sticker very impressed. Then we come to closing and the agent says,” Sorry I fat fingered the quoted. It is $5k more then quote.” Now I did expect some difference as the quote was cash we had opted for finance. Very disappointed I liked the car, the price was not my real problem it was this bait and switch which is not a principled way to do business. More

One of the worst experiences I have ever had with a car dealership. My truck is old (04) so I was hesitant about going to this dealership in the first place but my stabilization, abs, and traction control dealership. My truck is old (04) so I was hesitant about going to this dealership in the first place but my stabilization, abs, and traction control light was coming on and causing the car not to go forward at times, and I know that those type of things are tough for regular mechanics to handle so I scheduled an appointment and was given February 7th I was informed it woulg be essentially$400 to look at my two problems ,by the 9th I was told that they didn't have the proper tool because the wheel had aftermarket spline lugs and it was an additional $300-400 to get rid of them and add new ones if I didn't have the key. I went to a local store instead and bought a spline lock set for $94 and took it to them on Monday the 14th and was told it would cost around $1000 to fix a hub bearing problem but this may "just be the beginning" after never receiving a call back by Wednesday I started reaching out. One day the tech was absent, the next day he started on it and it should be done by the end of the day (Which it wasn't), then on Friday 18th after getting no call by 2pm I reached back put only to be put on hold for 28 minutes, and then connected to service on two occasions only for the phone to just ring out to a voice-mail that couldn't take voice messages. When I finally called and got in touch with "Wes" he told me he just hadn't had time to reach out to me and my mechanic said it could be the other hub too because the stabilization and all of the lights that were on are essentially still on. I told him just to return the truck to me. $1000 (940) later every light that was on in my truck is still on and I'm essentially no better off than I was 10 days ago, except I guess I have a new "hub". Thanks for the help. Geeeesh More

WARNING!!! This dealership sells vehicles equipped with SUMMER ONLY tires in Michigan which almost no other reputable dealership will do! The window sticker wasn’t provided at time of sale and nothing was SUMMER ONLY tires in Michigan which almost no other reputable dealership will do! The window sticker wasn’t provided at time of sale and nothing was mentioned while purchasing my new CT4-V so I had no way of knowing this was the case until I slammed into a guard rail on I96 a few months later. Beyond coming close to an SERIOUS car accident the majority of my time spent with the dealership was spent ironically with them trying to sell me wheel and tire protection as they were certain I wouldn’t make it through a 3 year lease without blowing multiple tires and cracking multiple rims. Deal with a Michigan dealership that understands that occasionally we get snow here in Michigan More

I would like to thank Cadillac of Plymouth Service and Body Shop for the excellent work that the did on my car. Don Sylvester was super as to updating me on the progress of the work being done. Cadill Body Shop for the excellent work that the did on my car. Don Sylvester was super as to updating me on the progress of the work being done. Cadillac of Plymouth is the best! More

It was a total pleasure working with Darius Thompson and the entire Suburban team. The sales, finance and service departments offer exceptional and courteous service. Can't go wrong choosing Suburban Cadil the entire Suburban team. The sales, finance and service departments offer exceptional and courteous service. Can't go wrong choosing Suburban Cadillac of Plymouth as your Cadillac Dealer! More

Amazing experience!!! Andrew was very friendly and easy to work with. I will be referring him to all my family and friends. Thank you for everything to work with. I will be referring him to all my family and friends. Thank you for everything More

Donna Mahler is awesome, she made buying our vehicle super easy! We drove from Fenton to Plymouth to get our vehicle and Suburban Cadillac (Donna Mahler) was great this was the best buying experience I super easy! We drove from Fenton to Plymouth to get our vehicle and Suburban Cadillac (Donna Mahler) was great this was the best buying experience I have had at a dealership ever. I would and will recommend them to my family and friends! More

I purchased a 2020 CT5 for my wife.Professional and I purchased a 2020 CT5 for my wife. Professional and friendly staff. Our salesman Darius Thompson was very knowledgeable about products and services I purchased a 2020 CT5 for my wife. Professional and friendly staff. Our salesman Darius Thompson was very knowledgeable about products and services offered. He explained why we should purchase tire and rim coverage. Darius was very patient with my wife while she made her selection. We purchased tire and rim coverage and the extended warranty. Great experience, I will definitely recommend Surburban Cadillac of Plymouth to my friends and family More

Keith Long is the BEST Having been in business for nearly 40 years now, I always appreciate great customer service. Keith Long is the best salesman I have ever dealt with in Having been in business for nearly 40 years now, I always appreciate great customer service. Keith Long is the best salesman I have ever dealt with in any automotive transaction. He's not just a salesman. He finds you the best options given your current situation and guides you from A to Z. Anytime I have tried other dealerships I am quickly reminded of why I come back to Keith. More

great dealership to deal with This dealership has been a pleasure to do business with. They complete what they say they are going to do. Very easy to talk with. We will keep them This dealership has been a pleasure to do business with. They complete what they say they are going to do. Very easy to talk with. We will keep them in mind when we have other car needs. More