Suburban Cadillac of Plymouth

John was great to work with, We received great customer service and feel he worked hard to get us the best deal he could! John made our buying experience a pleasure! service and feel he worked hard to get us the best deal he could! John made our buying experience a pleasure! More

Due to the pandemic I chose not to visit the actual showroom of Suburban Cadillac However, that did not hinder my purchasing experience. The Cadillac virtual tour along with the Suburban Cadillac inve showroom of Suburban Cadillac However, that did not hinder my purchasing experience. The Cadillac virtual tour along with the Suburban Cadillac inventory on their website are wonderful tools. The greatest asset was the customer service provided by Andrew Roberts that exceeded our expectations!! From initial contact, suggestions, paperwork and delivery. Thank you for making this an awesome experience!!! E. Payton More

I just bought a Cadillac CT5 at Suburban Cadillac of Plymouth. I had a great experience with Keith Long. He was very knowledgeable and accommodating. I would recommend this dealership and Keith. Plymouth. I had a great experience with Keith Long. He was very knowledgeable and accommodating. I would recommend this dealership and Keith. More

Poor communication, very high service prices I was recommended this dealership by a friend because I needed service performed on my car due to an engine light code. It took two days for the deale I was recommended this dealership by a friend because I needed service performed on my car due to an engine light code. It took two days for the dealership to read the code after I had been told I would have my car back the next day. When I finally got the car back three days later, I am charged two hours of labor for service that should have taken 15 minutes. I am not sure how they came up with this ridiculous labor charge for a simple sensor that sits on top of the engine and is easily accessible to replace. After I got my car home, I open the hood and realize the tech just let oil drip all over the side and backside of my engine...didn't even both cleaning it up. Then, I see the old sensor sitting on the plastic molding underneath the windshield. There was oil all over this plastic piece and the bolt for the sensor was lodged in the windshield wiper arm. At a Cadillac dealership, I would not expect this poor service. Not to mention, the dealership price gouged me for a simple sensor replacement. Be aware of how much your service charges should be before you take your car to a dealership. More

Great experience working with Keith Long. Keith did a great job explaining the differences between the models. The options available for each and the availability of inventory once I selected the vehicle great job explaining the differences between the models. The options available for each and the availability of inventory once I selected the vehicle. The paperwork was fast and simple. Keith also made arrangements to have my car delivered to my home to mitigate the exposure to the Coronavirus. In addition, the driver who delivered my car took my Lincoln back to the dealership and Keith made the arrangements to turn it in to Hines Lincoln. Great experience all around. Will recommend Keith to anyone interested in buying or leasing a Cadillac More

I just bought a 2018 certified platinum Escalade from them and my salesman Andrew was awesome and patient with me I highly recommend this dealership. them and my salesman Andrew was awesome and patient with me I highly recommend this dealership. More

Terriifc & efficient overall sale experience. Dealership selection (and inventory), layout, and professional staff (primarily Barb and Scott) did a great job with the overall sales process. Would Dealership selection (and inventory), layout, and professional staff (primarily Barb and Scott) did a great job with the overall sales process. Would highly recommend Suburban Cadillac (and Barb & Scott). More

Several issues in beginning, but my sales person resolved. Sale amount changed and no reason given, nail in right front tire and damage to rear left quarter panel. resolved. Sale amount changed and no reason given, nail in right front tire and damage to rear left quarter panel. More