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Suburban Cadillac of Troy
Troy, MI
201 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 201 reviews
June 14, 2019
Nice Buy Experience I am sure Diana was a part of my decision making. I appreciate true salesmanship. I think I received a fat deal and hope to be a loyal customer. I am sure Diana was a part of my decision making. I appreciate true salesmanship. I think I received a fat deal and hope to be a loyal customer. More
by Real
Helpful June 13, 2019
Great Experience Diana was friendly and really took her time to answer my questions and allowed me to get comfortable with the car and my decision. She was knowledgea Diana was friendly and really took her time to answer my questions and allowed me to get comfortable with the car and my decision. She was knowledgeable and I never felt rushed or unimportant. She had great customer service and follow-up before and after the sale. I had a great experience with her and the dealership and would recommend them in the future. More
by Jessica110
May 02, 2019
Helpful long distance experience We were looking for a specific used car and found what we were looking for, 5 hours away from home. We contacted Ryan, and he was so helpful, sending We were looking for a specific used car and found what we were looking for, 5 hours away from home. We contacted Ryan, and he was so helpful, sending us photos and being our eyes to give us all the details we needed to know about the vehicle. We ending up purchasing it and making the trip to Suburban. It was nice to meet this professional, friendly young man in person, and, thanks to his preparedness, we had everything we needed to drive off with our beautiful car. We highly recommend Ryan! More
by Judydoodle
April 14, 2019
Amazing Experience I traded in my BMW, best decision ever. The XT-4 is an eye catcher and amazing on the road. Diana provided exceptional customer service. I traded in my BMW, best decision ever. The XT-4 is an eye catcher and amazing on the road. Diana provided exceptional customer service. More
by XTgal
Employees Worked With
Diana Jellinek
April 12, 2019
Awesome experience I went to Suburban Cadillac to browse around. I needed A newer car and I wanted A Cadillac so I wanted to check out the prices. While I was looking at I went to Suburban Cadillac to browse around. I needed A newer car and I wanted A Cadillac so I wanted to check out the prices. While I was looking at A very pretty Cadillac, Diana approached me and introduced herself. She was friendly and very knowledgeable. I told Diana, that I was on A budget and was looking for A good deal.In, A very short period of time, Diana helped me find the perfect vehicle for me. She stayed with me from the beginning to the end of the process. I would not just recommend this dealership, I highly recommend Diana Jellinek. Thanks Diana for a wonderful experience. I also want to say A very big thank you to Laura Fejer. Diana and Laura together make an awesome team. More
by #1 Satisfied customer
Employees Worked With
Laura Fejer, Diana Jellinek
April 06, 2019
Team Excellence Beyond words, but I will try. From the moment that I was greeted by my Cadillac vehicle sales associate, Diana, I knew that she was in my corner. The Beyond words, but I will try. From the moment that I was greeted by my Cadillac vehicle sales associate, Diana, I knew that she was in my corner. The car that had lured me to the dealership was just sold, truth, but Diana worked real magic and found the vehicle of my dreams. The whole sales team and finance pros were exceptional in the truest sense and fought for my cause. Thank you. More
by GCHPoet
February 18, 2019
Bob Robb is the best! I have been depending on Bob for my cars for years. He is knowledgeable, attentive to my needs and above all knows what true customer service is. I wo I have been depending on Bob for my cars for years. He is knowledgeable, attentive to my needs and above all knows what true customer service is. I would never think of getting a new car without Bob. More
by Ellen Ehrlich
Employees Worked With
January 17, 2019
Wondeful experoence, not a glich I keep returning to Suburban Cadillac, have purchased several cars from them. Obviously, I am more then happy with the way I have been treated ! I keep returning to Suburban Cadillac, have purchased several cars from them. Obviously, I am more then happy with the way I have been treated ! More
by Labrak
Employees Worked With
January 14, 2019
I went in to just compare with a car I had just tagged . I was only going to review a car that I had tagged when I got helped by Abe Saad. He was great at explaining what I had chosen and came up with an eve I was only going to review a car that I had tagged when I got helped by Abe Saad. He was great at explaining what I had chosen and came up with an even better fit. I have bought 4 Cadillacs in the last 10years from LaFontaine but have been dissatisfied with them the last couple of times for service. I am thankful for the service I have gotten here. More
by Gary
Employees Worked With
January 13, 2019
New lease Roger was wonderful! Very accommodating. I couldn’t leave work to sign paperwork and he came to me! Made the whole buying experience hassle free and p Roger was wonderful! Very accommodating. I couldn’t leave work to sign paperwork and he came to me! Made the whole buying experience hassle free and positive! Thanks so much!! More
by Janet123
Employees Worked With
