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Suburban Cadillac of Troy
Troy, MI
225 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 225 reviews
February 18, 2019
Bob Robb is the best! I have been depending on Bob for my cars for years. He is knowledgeable, attentive to my needs and above all knows what true customer service is. I wo I have been depending on Bob for my cars for years. He is knowledgeable, attentive to my needs and above all knows what true customer service is. I would never think of getting a new car without Bob. More
by Ellen Ehrlich
Employees Worked With
January 17, 2019
Wondeful experoence, not a glich I keep returning to Suburban Cadillac, have purchased several cars from them. Obviously, I am more then happy with the way I have been treated ! I keep returning to Suburban Cadillac, have purchased several cars from them. Obviously, I am more then happy with the way I have been treated ! More
by Labrak
Employees Worked With
January 15, 2019
I went in to just compare with a car I had just tagged . I was only going to review a car that I had tagged when I got helped by Abe Saad. He was great at explaining what I had chosen and came up with an eve I was only going to review a car that I had tagged when I got helped by Abe Saad. He was great at explaining what I had chosen and came up with an even better fit. I have bought 4 Cadillacs in the last 10years from LaFontaine but have been dissatisfied with them the last couple of times for service. I am thankful for the service I have gotten here. More
by Gary
Employees Worked With
January 13, 2019
New lease Roger was wonderful! Very accommodating. I couldn’t leave work to sign paperwork and he came to me! Made the whole buying experience hassle free and p Roger was wonderful! Very accommodating. I couldn’t leave work to sign paperwork and he came to me! Made the whole buying experience hassle free and positive! Thanks so much!! More
by Janet123
Employees Worked With
December 29, 2018
excellent, responsive service Very accommodating and helpful during especially stressful time. My heart surgery was scheduled and rescheduled during the expiration month for my pri Very accommodating and helpful during especially stressful time. My heart surgery was scheduled and rescheduled during the expiration month for my prior vehicle lease, but Kip Rice followed the order carefully and kept me informed of the building and shipping details of the new car, and got our transaction done in time. More
by happy driver
Employees Worked With
Kip Rice
December 21, 2018
Not good with internet sales I'm actually still laughing. Suburban had a car for sale at $19,500. I offered the $18,250 via email. They turned it down and didn't counter. Two I'm actually still laughing. Suburban had a car for sale at $19,500. I offered the $18,250 via email. They turned it down and didn't counter. Two days later the price has been reduced to $17,500. I suspect it's not the salesperson - but rather the management. In any event - they probably lost $1k or more on this car. Oh . . . and when the price was reduced - they didn't contact me. The owners might want to pay a bit more attention More
by Saildog
Employees Worked With
December 03, 2018
Very Satisfied Aaron Derezotes found us a great vehicle at a great price. The delivery experience was excellent as Aaron was very efficient in showing us everything Aaron Derezotes found us a great vehicle at a great price. The delivery experience was excellent as Aaron was very efficient in showing us everything we needed to know about our new ride. I highly recommend Aaron. More
by Bob Waller
December 02, 2018
Good overall Aaron was good to work with. Only complaint is final lease price when working with the finance manager was slightly higher than what was ultimately qu Aaron was good to work with. Only complaint is final lease price when working with the finance manager was slightly higher than what was ultimately quoted on phone by Aaron More
by TT
November 20, 2018
Excellent service, both before & after the sale! Abe Saad is an excellent salesman. He is anxious to satisfy one's precise requirements. He is courteous & honest. I really enjoyed my experience at Su Abe Saad is an excellent salesman. He is anxious to satisfy one's precise requirements. He is courteous & honest. I really enjoyed my experience at Suburban because of him. Thanks Abe. Gary Novara More
by 🙌
Employees Worked With
November 19, 2018
Mgreat experience Pasquale was wonderful. No pressure. Listened to us and delivered us the best vehicle. Very professional and knowlegable. This was our second time bac Pasquale was wonderful. No pressure. Listened to us and delivered us the best vehicle. Very professional and knowlegable. This was our second time back. We will definitely return for our next vehicle. More
by Dchald
Employees Worked With
Pasquale LoVasco
