Suburban Cadillac of Troy

We had the great pleasure and experience of purchasing a Cadillac Escalade Platinum from Bob Robb. We have been customers of Surburban Cadillac since 2005. When it came time to purchase another vehicle our Cadillac Escalade Platinum from Bob Robb. We have been customers of Surburban Cadillac since 2005. When it came time to purchase another vehicle our trusted service advisor Michelle Moore hooked us up with Bob. He paused from his busy schedule and spent the entire morning with us to make sure every question was answered and all systems go for us to pick the new vehicle up later that day. When we did pick the vehicle up, Bob spent a considerable amount of time setting up the vehicle and features; I think past closing time. Bob is one of the most pleasant people I've come across in many years. What sales and service are meant to be. I know Bob is a busy guy because he is the best. But trust in knowing it will be well worth the wait (if you need to wait) to have him sell you the your next vehicle. He is number one in our book! More

All the process was very straightforward. They gave us all the information that we needed to make an informed decision, they offered me some opportunities they had with demo cars, they showed They gave us all the information that we needed to make an informed decision, they offered me some opportunities they had with demo cars, they showed me all their inventory so we could pick the car we wanted, and the process was overall very easy and painless. Also they had a good car inventory, so that's very nice given the current shortage. I really love my new car. More

Service was wonderful. The information given to me was accurate regarding the service needed for my vehicle. The time promised for my vehicle repair and return to me was The information given to me was accurate regarding the service needed for my vehicle. The time promised for my vehicle repair and return to me was on point. More

I have worked with Thomas Lisk a few times before. I believe he is the best you or anyone can have. What a gentleman I believe he is the best you or anyone can have. What a gentleman More

Everything perfect and helpful Very good at explaining technology of the car and what I can expect with my service in the future technology of the car and what I can expect with my service in the future More

Roger Pittman was very professional and pleasant to work with. He brought years of experience in helping me choose the Cadillac that was right for me. Patient, listened to my needs and remained available to with. He brought years of experience in helping me choose the Cadillac that was right for me. Patient, listened to my needs and remained available to me any time I reached out for questions and explanations. I would highly recommend him to anyone interested in going to the dealership. More

My experience was different than other customers. I had the worse possible interaction with this dealership. We purchased a new XTS and the leather dash subsequently acquired air bubbles undern I had the worse possible interaction with this dealership. We purchased a new XTS and the leather dash subsequently acquired air bubbles underneath the leather. We were told this was NOT a warranty issue. We got the dash repaired, at. our cost, at an independent. We later found out we were lied to at Suburban Cadillac of Troy and that it was indeed a warranty issue. Most recently I scheduled service. The temperature gauge was not moving off of the coldest setting. I was scheduled to wait on the car in the nice lobby. I eventually was encouraged to wait at home, which I did. My vehicle was not even diagnosed until 3pm the following day. The cost to replace the thermostat was $1300.00 and change. I had asked about the rattling of a heat deflector and was told that would be an additional $100.00 just for the diagnosis. Both charges seem excessive. I did some research and I understand removing the thermostat is complicated by the average cost for that model is between $500-$800. And charging $100.00 to diagnose each issue seems like gouging. Well, they got my money, this time. But not again. I not only will not go to this dealership again but I will not longer be loyal to the brand. More

Michelle continues to provide me with excellent professional service in a personal touch. You must experience it to understand it. professional service in a personal touch. You must experience it to understand it. More

My experience was great! Mr. Mike and Jason really came through to help me get my wife into a New Danali XL and to help me surprise my daughter in the same week with an XT6. Mr. Mike and Jason really came through to help me get my wife into a New Danali XL and to help me surprise my daughter in the same week with an XT6. I can’t tell you how much I really appreciate them. More