Suburban Chevrolet Cadillac of Ann Arbor

Awful Customer Service I purchased a used car from them. I love my car, the financing and the price was right. However, their customer service blows. You literally feel like I purchased a used car from them. I love my car, the financing and the price was right. However, their customer service blows. You literally feel like they don't care about you, about the sale about anything. I worked with Lindsay and Mark Brown. Lindsay was great. Her partner Mark was not so great. He couldn't care less about things, any concern we brought up he made it clear that it wasn't his problem and he wasn't going to do anything about it, not even look into what we were asking. Completely lazy as a salesman. They didn't offer to cut a second key for me, or to put floor mats in my car before I drove it off the lot. I was told the car would be detailed and cleaned before I drove it off the lot. The salesman knew since 9am that day I was coming in to buy the car that evening around 5pm. When I got the car there were no floor mats, it had not been cleaned and there was a nice new stain on my passenger seat that was not there when I test drove the car. As Mark pulled the car around, he literally pulled the stickers off my front window and shoved them in my glove box. I am so disgusted with the customer service I would never buy from here again. Seriously go across the Street to Varsity Ford...they are a bit more expensive but it's worth it for the better customer service! More

Great Car Buying Experience! Great dealership with knowledgeable staff who were very considerate of our needs. Shawn was the best! His insight and help made the buying process e Great dealership with knowledgeable staff who were very considerate of our needs. Shawn was the best! His insight and help made the buying process easy and fun. He went above and beyond. More

great service I picked up my vehicle today in the service department. Not only was the issue resolved, but my vehicle had been washed also. Tommy Poole was the ind I picked up my vehicle today in the service department. Not only was the issue resolved, but my vehicle had been washed also. Tommy Poole was the individual that took care of everything for me. He went above and beyond to make sure everything was done in a timely and convenient manner for me. Before leaving the service department I had an inquiry, and Larry Gocha stepped in and took care of it right away. Great service department, and dealership. More

Thank you for your kindness!! I bought Audi A3 2011, low mileage and sphisticated. Mike is a great sales person in terms of correct advices, friendliness, and after services. Tha I bought Audi A3 2011, low mileage and sphisticated. Mike is a great sales person in terms of correct advices, friendliness, and after services. Thank you very much. More

used car department rocks - Linsy and Mark were my sales people and they were beyond great. I highly recommend the Internet department as well as Suburban in general. They were Linsy and Mark were my sales people and they were beyond great. I highly recommend the Internet department as well as Suburban in general. They were a great team and got done exactly what I needed! More

got exactly the car I was looking for! I was having problems with my Ford wagon and came in on a whim to get a replacement vehicle. I worked with Mark and Linsy and they got me into a car I was having problems with my Ford wagon and came in on a whim to get a replacement vehicle. I worked with Mark and Linsy and they got me into a car that same day that had just came in. I love my Malibu Maxx and they did so much work for me I could not believe it! Very happy with my car! More

Mark and Linsy = great The Internet department, mark and Linsy, are a great team. They listened exactly to what I said and delivered past my expectations. I look forward to The Internet department, mark and Linsy, are a great team. They listened exactly to what I said and delivered past my expectations. I look forward to bringing my mother next since she can be a picky customer. More