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Suburban Chevrolet Cadillac of Ann Arbor

Ann Arbor, MI

4.4
870 Lifetime Reviews Review Dealership
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor. Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chevrolet dealer in the area - Suburban Chevrolet is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Chevrolet of Ann Arbor is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation. 1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Experienced service department - Our technicians have been trained to work specifically on Chevrolet vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service!

3515 Jackson Rd

Ann Arbor, MI

48084

Directions

Top Reviewed Employees

Mark Brown at Suburban Chevrolet Cadillac of Ann Arbor

Mark Brown

Used Car Manager
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Mike Burns at Suburban Chevrolet Cadillac of Ann Arbor

Mike Burns

Sales Consultant
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Gagik Vartanyan at Suburban Chevrolet Cadillac of Ann Arbor

Gagik Vartanyan

New Car Sales Consultant
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Charles Parker at Suburban Chevrolet Cadillac of Ann Arbor

Charles Parker

Sales Consultant
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

November 18, 2020

"Came for a oil change since I bought the vehicle here...."

- AlexDundee

Came for a oil change since I bought the vehicle here. Met Makayla and I asked for an estimate since this was my first customer pay one at this dealership. I was provided a written estimate of $50 for a oil change. Waited for about an hour and Makayla came inside to get me as the car was finished. While walking to the cashier she mentions she didn’t notice that it was a diesel and it was significantly more. I told her she should have come and told me the new price before they started the work. I told her I shouldn’t have to pay anymore then the estimate since nothing more than what was estimated was required. She then lectures me on how this is how much the parts cost and what do I expect it to be free. I told her no I expected to pay what I was quoted. I also informed her that they are charging $90 for an oil change that Victory Chevrolet in Milan charged me $50. She then said she will look into it and will let me know what they can do. I wait about 10mins and she comes back and tells me she called Victory Chevy in Milan and they charge the same as them. I told her no, if you actually called them and checked I got my last oil change for $50. She then basically says I’m wrong and let’s me know they knocked $15 off the price and that’s all they can do. I told her I have somewhere to be but I am not happy and I would like the service manager to call me. She tells me that she had already spoken to the service manager and this is all that will be done. I still requested a call, paid my bill and left. I never received a call so I tried calling and leaving messages for the service manager to call me. Never got a call so I ended up having to file a complaint with the Secretary of State to get the remainder of my money back. They investigated it and found that they broke the law. The service manager that was new called me and offered to send me the money they owed me. He did apologize for what happened and stated that he was new and wish he knew about this when it happened so he could take care of it.

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Employees Worked With

Makayla Colombo

November 18, 2020

"Bought my Cruze from Terry and it was a very good..."

- AlexDundee

Bought my Cruze from Terry and it was a very good experience. I made an appointment to see the vehicle and he was ready with the car when I arrived. We negotiated a price then set up a day to finish all of the paperwork. There were a few incentives going which required submitting paperwork which Terry made seamless. Very happy with the purchase. And recommend Terry

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Employees Worked With

October 16, 2020

"I just bought a Used 2015 Ford F150 from Suburban..."

- Pappibri

I just bought a Used 2015 Ford F150 from Suburban Chevrolet Cadillac in Ann Arbor. The whole team from my Salesman Drew Laczynski , to the used car Manager Scott Greene and also the finance lady has been very helpful and awesome. I would recommend them very much if you are in the need of a Used Car. They have a really good selection and are willing to go the extra mile.

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Employees Worked With

Andrew Laczynski, Melissa Garner, Scott Greene

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Photos & Amenities

  • After Hours Drop-Off
  • Customer Lounge Area
  • Free Loaner Cars
  • Free WiFi
  • Authorized Parts Store
Suburban Chevrolet Cadillac of Ann Arbor, Ann Arbor, MI, 48084