Came for a oil change since I bought the vehicle here. Met Makayla and I asked for an estimate since this was my first customer pay one at this dealership. I was provided a written estimate of $50 for a oil change. Waited for about an hour and Makayla came inside to get me as the car was finished. While walking to the cashier she mentions she didn’t notice that it was a diesel and it was significantly more. I told her she should have come and told me the new price before they started the work. I told her I shouldn’t have to pay anymore then the estimate since nothing more than what was estimated was required. She then lectures me on how this is how much the parts cost and what do I expect it to be free. I told her no I expected to pay what I was quoted. I also informed her that they are charging $90 for an oil change that Victory Chevrolet in Milan charged me $50. She then said she will look into it and will let me know what they can do. I wait about 10mins and she comes back and tells me she called Victory Chevy in Milan and they charge the same as them. I told her no, if you actually called them and checked I got my last oil change for $50. She then basically says I’m wrong and let’s me know they knocked $15 off the price and that’s all they can do. I told her I have somewhere to be but I am not happy and I would like the service manager to call me. She tells me that she had already spoken to the service manager and this is all that will be done. I still requested a call, paid my bill and left. I never received a call so I tried calling and leaving messages for the service manager to call me. Never got a call so I ended up having to file a complaint with the Secretary of State to get the remainder of my money back. They investigated it and found that they broke the law. The service manager that was new called me and offered to send me the money they owed me. He did apologize for what happened and stated that he was new and wish he knew about this when it happened so he could take care of it.